Home Care: Doors Open

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Matt Hansen, Executive Director of the Home Care & Hospice Association of Colorado, to discuss the evolving landscape of home care and hospice. With a background spanning clinical care, business leadership, and association management, Matt shares insights on current industry trends, staffing challenges, and where new opport...

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Rachel Hammon, Executive Director of the Texas Association for Home Care & Hospice, to discuss the power of advocacy in shaping the future of home care. With over 25 years of experience in healthcare policy, Rachel shares insights on legislative relationships, regulatory challenges, and what agency owners need to understand...

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Paul Kezin, Regional Director of System Performance at Nurse Next Door, to discuss what it really takes to scale a home care organization with intention, structure, and consistency. Paul shares insights from his experience supporting system-wide performance, working with operators at different stages, and helping agencies...

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Glenn Leingang, Vice President of Franchise Development at Touching Hearts at Home, to discuss what it really takes to succeed in home care franchising. With more than 12 years of experience in franchise development and strategic sales leadership, Glenn shares how entrepreneurs from all backgrounds are stepping into the ho...

In Episode 25 of Home Care: Doors Open, Lucas Carroll sits down with Jeff Bevis, Principal & Founder of Renaissance Growth Advisory — widely known as the Next Level Navigator for home care and franchise-based businesses. With 34 years of experience building and scaling seven record-setting franchise brands, Jeffrey shares how home care owners can unlock next-level growth using proven systems w...

In Episode 24 of Home Care: Doors Open, Lucas Carroll sits down with Heidi Rowell, COO of Home Matters Caregiving, and a respected leader committed to elevating caregivers, advancing women in leadership, and expanding the Home Matters mindset nationwide. Heidi shares her powerful insights into what the future of home care looks like — from franchise expansion and caregiver professionalization to e...

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Julio Barea, Vice President of Sales at Ally and Caretime, to explore how technology and Medicaid are reshaping the home care industry. Julio explains how Ally CareTime supports agencies with Medicaid compliance, why Medicaid is such a crucial payer source in home care, and the role trusted partners play in helping agencies suc...

In this episode of Home Care: Doors Open, Lucas Carroll talks with Jared Wills, Senior Vice President at Marsh McLennan Agency and an experienced business insurance broker, about the coverage every home care business needs. Jared shares practical guidance for new agencies navigating insurance requirements, breaks down the most common (and surprising) claims in home care, and explains how to reduce...

In this episode of Home Care: Doors Open, Lucas Carroll sits down with Marcylle Combs, President, CEO, and Owner of MAC Legacy, to discuss her 30+ year journey in home health and hospice. From field nurse to industry leader, Marcylle shares insights on leadership, industry evolution, and what’s ahead for home health and hospice providers. Topics include: • Marcylle’s journey from nurse to successf...

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Doug Walters, Managing Partner at Walters & Associates CPAs, to talk about the financial backbone every home care agency needs. With over 30 years of experience in healthcare finance, Doug unpacks what agency owners must understand—from foundational tax structure to revenue strategy—to build a stable and scalable busin...

In this episode of Home Care: Doors Open, Lucas Carroll sits down with David Knack, Head of Sales at Zingage, to talk about how AI and automation are reshaping home care operations. David shares his journey into the industry and how Zingage is helping agencies streamline processes, reduce workload, and improve client outcomes through intelligent systems. Topics include: • David’s background and wh...

In this episode of Home Care: Doors Open, host Lucas Carroll talks with Brad Wolfe, Founder of Sourced, about the financial realities and opportunities behind running a successful home care agency. From starting as a franchise operator to becoming a financial partner for agencies across the country, Brad brings a unique lens to the intersection of mission and money in home care. They dive into the...

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Regina Asuncion, keynote speaker, author of The Art of Delegation, and CEO of Ascension Business Solutions. With 17+ years of healthcare operations experience, Regina shares how home care agencies can reclaim their time, improve client care, and boost profitability—by leveraging the power of virtual assistants. From overco...

In this episode of Home Care: Doors Open, host Lucas Carroll speaks with Charles “Chuck” Bailey, Founder and President of True North, who brings 24 years of experience in home care and business leadership. Chuck purchased his first franchise nearly two decades ago and has since helped countless owners unlock the full potential of their operations. They dive into what truly drives success for home...

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Paul Pappageorge, Founder of Ashland Capital Advisors, and a recognized expert in valuation, exit planning, and business brokerage, with a deep focus on the home care and home health space. Paul breaks down what every home care entrepreneur needs to know about preparing for a business exit—whether it’s 1 year or 10 years a...

In this episode of Home Care: Doors Open, host Lucas Carroll sits down with Monique Robinson, President of ABC Private Nursing, a franchise of Always Best Care (Massachusetts) operating since 2009. Monique shares her journey of expanding into private nursing—discussing program development, pricing strategies, compliance, leadership, and nurse recruitment. If you're thinking about launching or...

In this inspiring episode of Home Care: Doors Open, we sit down with Teresa Harbour, Chief Operating Officer of CHAP, who brings over 35 years of home care experience to the conversation. From her early days as a hospital nurse to her current leadership at CHAP, Theresa shares a powerful journey shaped by dedication, insight, and a deep commitment to quality care. Having spent 14 years with anothe...

In this episode, our host Lucas Carroll sits down with Chris Trempe, the President of SwyftOps, a leading home care operating system. Chris brings a wealth of knowledge and expertise, offering vital insights for those new to the home care industry as well as seasoned veterans looking to fine-tune their operations.  We'll also discuss the importance of focusing on growth and building relations...

Barb brings a wealth of knowledge from her 14-year tenure with ACHC and her extensive background in home care, home health, and hospice. In this episode, we explore Barb’s journey from a quality manager position at a hospital-based hospice to becoming a key figure at ACHC, where she oversees a multitude of programs including home care, palliative care, and behavioral health. Barb elucidates the cr...

In this episode, we are thrilled to welcome Delfino Salinas, the Director of Franchise Development for Caring Senior Service. Delfino brings a wealth of knowledge and experience about the home care industry, franchise development, and the future of senior care. We delve into his journey, the diverse backgrounds of new franchisees, and what it takes to be successful in this growing field. Whether y...

In this episode, I'm your host, Lucas Carroll. We have a special guest, Dana Charumbira, the Managing Director at Home Care CPAs. With a wealth of experience in accounting and financial management, Dana shares her insights on the financial intricacies of running a home care business. From startup challenges and effective tax structures to monthly bookkeeping and leveraging technology, Dana&ap...

In today's episode, we have an exceptional guest joining us, Sarah Van Aken, the Vice President of Franchise Development with BrandONE. Sarah provides an in-depth look into franchising within the home care industry. She shares her journey, the role of BrandONE in supporting emerging franchise brands, and the unique dynamics of the home care market.  We delve into what makes a successful franc...

In today's episode, Lucas Carroll sits down with Jen Chaney, the Vice President of Franchise Development at Right at Home. With a diverse background spanning real estate to franchise development in various sectors, Jen offers rich insights into what makes Right at Home a leading home care franchise.  We'll explore the emotional nuances of the industry, the comprehensive support system Ri...

Today’s episode, we have a very special guest, Mike Seamon, the VP of Commercial Strategy at Viventium. With his extensive background in New York home care payroll and nearly a decade of experience at Viventium, Mike brings invaluable insights into startup agencies' unique challenges, particularly around licensure and compliance. We'll discuss how Viventium’s systems are designed to acco...

Today’s episode, a special guest, Mike Walters, franchise owner of Seniors Helping Seniors in Florida. Joining us from Flagler, St. John’s, and Volusia Counties, Mike shares his journey from working at the Social Security Administration to running a thriving home care agency. We’ll discuss how Mike adeptly transitioned into this industry, the crucial role of caregiver appreciation in his business...