HME News in 10

Welcome to a special episode of HME News in 10, sponsored by Brightree.  Operational metrics like touch rates, completion rates and staff efficiency remain important in resupply, but are they the right measures of success?  In this episode, Sanam Mehta, director of product management for SNAP Resupply at Brightree, discusses why providers should focus less on activity and more on outcomes—specific...

Welcome to a special episode of HME News in 10, sponsored by Parachute Health. In this episode, Rob Boeye, executive vice president of HME for Parachute Health, breaks down how embracing technology in the ordering process can help you capture and win business with not only clinicians, but also payers and health systems.   Boeye emphasizes that in the current environment of shifting referral source...

Welcome to a special episode of HME News in 10, sponsored by Rhythm Healthcare.  In this episode, Mitch Yoel, chief operating officer at Rhythm Healthcare, shares what it really takes for durable medical equipment (DME) providers to rise to the top of a hospital’s referral list.  His starting point is simple but critical:  Does your messaging sound transactional, or does it sound clinical and comp...

Welcome to a special episode of HME News in 10, sponsored by Tactical Back Office.   Today’s guest is Lauren Barranti, payor relations with Tactical Back Office. Long-term price compression, closed payer networks and third-party administrator models create burdens for smaller HME providers, who may not have the resources to juggle everything from credentialing and contracting to managed care strat...

Welcome to a special episode of HME News in 10, sponsored by Prochant.     Today’s guest is Ronda Buhrmester, vice president of client experience, for Prochant.  As a 30-year veteran of the HME industry, she knows intake has always been a headache, but today it’s a full-blown pressure point that’s on a collision course with surging referrals, increasingly complex payer rules and ongoing staffing s...

Welcome to a special episode of HME News in 10, sponsored by Brightree.  Today’s guest is Justin Lewis, senior director of Brightree’s ReSupply LiveCall Service. He offers a reality check on AI and how to use it in a way that actually improves patient experience.  “We put a lot of thought into how a call should actually feel from the patient’s perspective – where it should start, how we should ask...

Welcome to a special episode of HME News in 10, sponsored by DDP Medical Supply.  Today’s guest, Brian O’Neill, president of DDP Medical Supply, says providers of continuous glucose monitors (CGMs) are at a fork in the road.  With the Centers for Medicare & Medicaid Services (CMS) adding CGMs to the next round of the Medicare competitive bidding program, providers must choose:  • Step away bef...

Welcome to a special episode of HME News in 10, sponsored by Rhythm Healthcare. Today’s guest, Mitch Yoel, COO of Rhythm Healthcare, pulls back the curtain on what he calls the “hidden economy” of portable oxygen concentrators (POCs). Beyond the purchase price, providers often absorb the cost-of-service calls, tech labor, RMAs, loaners and downtime – expenses that can crush margins. Yoel’s advice:...

Welcome to a special episode of HME News in 10 sponsored and developed by Strategic Office Support (SOS).  Today’s guest is Steve Cela, CEO of SOS. He joins HME News in 10 to expose the invisible workflow leaks quietly draining revenue from even the best HME providers. His message is clear: It’s not staffing or reimbursement holding you back - it’s the leaks you can’t see. In this episode, Cela en...

Welcome to a special episode of HME News in 10 sponsored and developed by Direct Supply.   In this episode of HME News in 10, Nick Bush, vice president of sales, Smart Products & Special Markets, at Direct Supply, explores how the growing trend of consumerism in health care is strengthening—not weakening—the role of HME providers.  “I think a big portion of it goes to the service side of it,”...

Welcome to a special episode of HME News in 10 sponsored and developed by Rhythm Healthcare.   In this episode of HME News in 10, Doug Francis, CEO of Rhythm Healthcare, talks about the HME “trailblazers” who are embracing portable oxygen concentrators.   “This is a provider who has invested, not only in the efficiencies that can be derived from POCs, but also turning that into clinical messaging...

Welcome to a special episode of HME News in 10 sponsored and developed by ACU-Serve. In this episode of HME News in 10 Jim Dragatsis, president of resupply at ACU-Serve, drills into the art of patient engagement and its impact on the success of an HME provider’s resupply program.  What makes a resupply program thrive? Dragatsis shares how providers must tailor their communication strategies to pat...

Welcome to a special episode of HME News in 10 sponsored and developed by Prochant. Today’s guest is Joey Graham, CEO of Prochant. He joins HME News in 10 to talk about why revenue cycle management (RCM) is at the heart of the financial stability of HME providers, especially as they play “whack-a-mole" with new challenges like Medicaid cuts. He also talks about addressing the “silent killers” in t...

Welcome to a special episode of HME News in 10 sponsored and developed by Healthcare Quality Association on Accreditation. Today’s guest is Harold Davis, director of survey services for the Healthcare Quality Association on Accreditation. He joins HME News in 10 to talk about how accreditation improves patient care. “Most providers want to do things right,” he said. “Most are accepting of the accr...

Welcome to a special episode of HME News in 10 sponsored and developed by Brightree.    Today’s guest is Noel Tauzin, head of revenue cycle management for Brightree. He joins HME News in 10 to talk about how, when providers marry the power of technology with outsourced services, that’s “where the magic happens.” It unlocks their efficiency and growth, deepens their patient care, allows them to kee...

Welcome to a special episode of HME News in 10 sponsored and developed by MSI Health Solutions. Today’s guest is Zeb Pirzada, president and CEO of MSI Health Solutions. Pirzada joins HME News in 10 to discuss the value of providers taking a hard look at operational costs to find savings through outsourcing, including delivery services. As a former provider himself, Pirzada speaks their language, h...

Welcome to a special episode of HME News in 10 sponsored and developed by Strategic Office Support.  Today’s guest is Steve Cela, president of Strategic Office Support (SOS). He joins HME News in 10 to talk about how HME providers should look at their workflow and revenue cycle management as a machine that needs to be optimized and continually maintained.  “It's beautiful to see, right, when you s...

Welcome to a special episode of HME News in 10 sponsored and developed by Brightree. Today’s guest is Addison Perrymond, head of product management for Brightree. He joins HME News in 10 to talk about why HME providers need to mine technology for “strategic transformation tools that deliver real business outcomes.” “What we find is that our customers are looking at individual tasks and trying to i...

With a new Congress and a new administration in place, Tom Ryan and Jay Witter of AAHomecare return to the HME News in 10 podcast to talk strategy on the year ahead. They are already mapping out how to tackle the industry’s biggest priorities, including blended reimbursement rates, by engaging lawmakers, policymakers and even the D.O.G.E. "This is the 119th Congress,” says Ryan. “Let's put a star...

Welcome to a special episode of HME News in 10 sponsored and developed by Numotion.   Tim Casey, general counsel for Numotion, joins HME News in 10 to discuss the challenges with current CRT (complex rehab technology) service and repair, and the need for reform. One of the many challenges that people with disabilities face every day is a broken service and repair model.  Casey discusses the primar...

Today's guest is Dr. Shalini Paruthi, MD, a member of the American Academy of Sleep Medicine (AASM) who is board-certified in sleep medicine and internal medicine. She joins HME News in 10 to talk about how the current explosion in sleep technology is increasing awareness – and access – for consumers. “The most important thing is, we’re having a conversation about their sleep,” she said. “Consumer...

Welcome to a special episode of HME News in 10 sponsored and developed by Prochant.    Today’s guest is Joey Graham, chief revenue officer for Prochant. He joins HME News in 10 to talk about why artificial intelligence is no longer science fiction and how even health care and HME, which typically lag other industries in tech adoption, are finally catching on. He talks about how AI and automation t...

Welcome to a special episode of HME News in 10 sponsored and developed by ACU-Serve.      Today’s guest is Kyle Neese, recently named senior account executive at ACU-Serve. He joins HME News in 10 to talk about his resupply journey - from AllCall Connect, which was bought by Brightree, to React Health and now to ACU-Serve - and the importance of finding that "happy medium" between leveraging techn...

Welcome to a special episode of HME News in 10 sponsored and developed by Advanced Diabetes Supply.  Today’s guest is Bill Mixon, CEO of Advanced Diabetes Supply. He joins HME News in 10 to talk about how ADS helps both health care providers and patients navigate the complex insurance landscape of diabetes technology and how the company empowers patients to make informed decisions about their heal...

Welcome to a special episode of HME News in 10 sponsored and developed by Tactical Back Office.  Today’s guest is Todd Usher, founder of Tactical Back Office. He joins HME News in 10 to talk about how TBO and a new company, Tactical Call Center, are expanding and customizing their offerings while staying in their lane as staffing agencies. He also talks about why it's important that staff get real...