Hit Record Podcast - FI GROW Solutions

Artificial intelligence has evolved quickly, and so has the way it supports digital advertising. In this episode of the Hit Record Podcast, Meredith Olmstead and Ida Burr revisit one of our most popular AI discussions to share what's changed over the past two years. From reporting and campaign optimization to compliance and conversion tracking, they explore practical ways banks and credit uni...

Building a new website is one of the biggest investments a bank or credit union will make. But how do you know what you should actually be spending? In this episode of the Hit Record Podcast, Meredith Olmstead sits down with Duncan Craig to discuss what drives website costs, where institutions should invest, and why the cheapest option isn't always the smartest one. Key Takeaways: 1.  Your we...

Strong marketing can generate leads, but without a system to nurture, organize, and follow up with those opportunities, growth stalls. In this episode of the Hit Record Podcast, Meredith Olmstead sits down with Frank Prinzivalli, VP of Residential Lending at Middlesex Federal Savings, to discuss how HubSpot transformed his lending process. From managing referral relationships to tracking borrower...

Social media has become the first stop for financial advice and education for younger generations, while AI has flooded the internet with content that is not always trustworthy. In this episode, Meredith Olmstead and Sophie Bawany discuss how “de-influencing” is reshaping financial marketing, why authenticity matters more than polished sales messaging, and how credit unions and community banks can...

A website launch is not the finish line. It is the starting point. In this episode, Meredith Olmstead and Rebecca Gwaltney break down the most common website maintenance mistakes credit unions and community banks make after launch, and how those small oversights can quietly impact performance, SEO, and conversions over time. Key Takeaways: 1. Your homepage needs ongoing attention, not a set-it-and...

Most digital ad campaigns for banks and credit unions are not underperforming because of budget. They are underperforming because of how conversions are tracked. In this episode, Meredith Olmstead and Ida Burr break down a simple but powerful tactic using custom goals in Google Ads to improve campaign accuracy, optimize for real results, and better understand the full application journey. Key Take...

Artificial intelligence is changing how financial institutions operate, but the real opportunity is not replacing people. It is empowering them. In this conversation, Meredith Olmstead sits down with HubSpot Partner Development Manager Clare Fallon to explore how AI is reshaping marketing, onboarding, and member engagement for credit unions and community banks. From abandoned applications to perso...

Marketing is not the problem if your loans are not closing. In this episode, Meredith Olmstead and Danielle Fancher unpack why campaigns fail when sales follow-up falls short. From abandoned applications to speed to lead and revenue opportunities hiding in plain sight, this conversation connects the dots between marketing performance and lending execution. Key Takeaways: 1. Marketing does not fail...

Planning an online banking upgrade? Don’t overlook your communication strategy. In this episode of the Hit Record Podcast, Meredith Olmstead and Nida Ajaz break down the internal and external communication tactics that make or break a successful online banking conversion. From prepping staff before launch to segmenting member messaging and creating clear timelines, this episode is packed with insi...

Too often, "data-driven marketing" gets tossed around without real meaning. In this episode of the Hit Record Podcast, Meredith Olmstead and Kristin Mock dig into what it actually looks like for banks and credit unions to use data in ways that drive real results. From identifying where leads fall off to improving digital journeys and aligning marketing with lending, this conversation is...

In this closing episode of 2025, Meredith Olmsted and Danielle Fancher take a step away from typical digital marketing conversations to talk about something every professional faces sooner or later. What do we do when life goes completely sideways? From personal health challenges to unexpected moments of generosity, this conversation is a reminder that gratitude, vulnerability, and reflection shap...

AI is everywhere, but that doesn’t mean your content has to sound like a robot wrote it. In Episode 106 of the Hit Record Podcast, Meredith Olmstead and Sophie Bawany break down how financial marketers can use AI tools to save time while still creating real, engaging content that sounds human. Key Takeaways: Use AI to streamline, not to replace: AI is a powerful tool for idea generation, schedulin...

In Episode 105 of the Hit Record Podcast, Meredith Olmstead and Ads Director Ida Burr dive into how banks and credit unions can make smarter digital ad decisions heading into 2026. From rising competition to AI placements and budget strategy, this episode is packed with quick tips to help you get more from your marketing dollars. Key Takeaways: Conversion Volume Matters : Campaigns need at least 2...

In this episode of the Hit Record Podcast, CEO Meredith Olmstead is joined by Digital Marketing Director Rebecca Gwaltney to break down the top five branding mistakes that banks and credit unions should avoid. From inconsistent logos to outdated visuals and confusing calls-to-action, they share practical tips and simple fixes that can help financial institutions present a more cohesive, modern, an...

In this new episode of the Hit Record Podcast, Meredith Olmstead sits down with Nida Ajaz, FI GROW’s Senior VP of Marketing, to discuss how micro surveys:  short, one or two-question polls can deliver powerful insights for credit unions and community banks. They explain why these simple tools are especially valuable in an AI-driven search environment and how they can help financial institutions pe...

In this new episode, Meredith Olmstead sits down with Taylor Malm, Senior Marketing Strategist at P1FCU, to uncover an unconventional yet highly effective approach to application abandonment campaigns. Using HubSpot and MeridianLink, Taylor shares how his team engineered a smart workaround that boosted loan and deposit completion rates significantly,  without relying on traditional form captures....

Authenticity is the new currency in social media. In our latest blog episode, CEO Meredith Olmstead sits down with Sophie Bawany to break down the difference between User-Generated Content (UGC) and Employee-Generated Content (EGC). Learn why both matter, how to integrate them into your content strategy, and how they can help your credit union or bank stay relatable, trustworthy, and top of mind—w...

We’re celebrating 100 episodes of the Hit Record Podcast with a special roundtable discussion featuring Meredith Olmstead, Nida Ajaz, Kristin Mock, and Sophie Bawany. From how the podcast started to our team’s favorite episodes over the years, we’re reflecting on the trends that haven’t changed—and the tactics that still move the needle for credit unions and banks. Whether it’s email strategy, bra...

In this episode of the Hit Record Podcast, Meredith Olmstead and Kristin Mock discuss a critical and often overlooked opportunity for financial institutions: capturing leads before they drop off during the application process. They explore how simple lead forms, automation, and thoughtful follow-up can recover lost revenue and boost funded loans without burdening your team.

In this episode, Meredith Olmstead and Sophie Bawany tackle common myths about using Instagram for banks and credit unions. From replying to comments to using hashtags wisely, they share what actually works to boost engagement without burning out your team. Key Takeaways: Replying Still Matters:  Responding to comments and direct messages can increase reach by up to 35 percent. Even quick replies...

In this new episode of the FI GROW podcast, Meredith Olmstead and Ida Burr break down what’s changing in digital ads for credit unions and community banks; from seasonality shifts to personal loan trends and the real numbers you need to hit for optimized conversions. Tune in for practical strategies to spend smarter and stay competitive. Key Takeaways: Seasonality is Out the Window: Consumer behav...

In this episode, Meredith Olmstead and Kristin Mock break down how credit unions and community banks can advocate for bigger, smarter marketing budgets. From connecting marketing efforts to core data to shifting the mindset from "expense" to "investment," they share actionable tips to align your budget with real growth goals. Key Takeaways: Data Changes the Conversation: Connec...