HFS PODCASTS

In this insightful conversation, Phil Fersht, CEO and Chief Analyst at HFS Research, sits down with Angan Guha, CEO & MD at Birlasoft and a global tech and services industry veteran. With over 30 years at Wipro and now leading a fast-growing mid-sized IT firm, Angan shares his unique perspectives on leadership, global capability centers (GCCs), the evolving role of Indian IT, and how GenAI is...

Financial stability for health plans remains a priority as transformation and healthcare model evolutions take place around the world. In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, engages in a thought-provoking discussion with Kim Dalla Torre, Global and Americas Health Leader at EY. Key discussion points include: The imperative for service...

David Cushman, Executive Research Leader at HFS Research, sits down with Alan Flower, Executive Vice President – CTO & Global Head, AI & Cloud Native Labs at HCLTech, to explore how HCLTech is driving real return on investment (ROI) from Generative AI at scale. Key highlights from the discussion include: Clients now understand the use cases and focus on becoming AI-native enterprises by re...

A Spotlight on Innovation: Penske’s AI-Driven Transformation with Hitachi Digital Services - Penske, in collaboration with Hitachi Digital Services, is setting a new benchmark for the future of fleet management through AI-led innovation. This strategic partnership has focused on enhancing vehicle uptime, operational efficiency, and customer experience by transforming maintenance practices from rea...

David Cushman, HFS Executive Research Leader, sits down with Paul Roehrig, Chief Strategy and Marketing Officer at Ascendion, to discuss how to time your move on enterprise AI, why software development is the ideal starting point, and how AI is freeing us to rethink work after decades of production-line thinking. Key discussion highlights include: When and how to time your move on enterprise AI Wh...

In this exclusive videocast, Phil Fersht, CEO and Chief Analyst at HFS Research, speaks with Venu Lambu, CEO (Designate) at LTIMindtree, in a candid and forward-looking conversation about the future of enterprise transformation in the AI era. Venu shares his vision for leading LTIMindtree through a strategic inflection point—where AI, enterprise productivity, and outcome-driven thinking are reshap...

In this edition of Unfiltered Stories, HFS's Don Ryan speaks with KPMG leaders Ron Walker and Thomas Davies about the essential components for successfully deploying managed services at scale. They discuss the differences between traditional outsourcing and managed services, highlighting the importance of technology, expertise, and collaboration. The conversation emphasizes the transformative...

How are enterprises leveraging AI, analytics, data platforms, and automation to drive real business impact? In this exclusive conversation, Chetan Manjarekar, SVP and Global Head of Digital with Eviden, an Atos Group Company, joins HFS Research to break down the latest trends, challenges, and innovations shaping the generative enterprise. From customer experience to data readiness and co-innovatio...

Join HFS Practice Leader Ashish Chaturvedi and C TWO CEO Erik Lien as they unpack the critical business imperatives behind intelligent automation orchestration. Discover how effective orchestration can significantly boost bot utilization, simplify governance, and drive measurable ROI. Explore insights on transitioning from siloed RPA to unified AI-driven automation, managing autonomous AI agents,...

In this episode of HFS Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research, chats with Piyush Jain, Global Head for SDX and AI at L&T Technology Services, about the powerful convergence of the physical and digital worlds. Piyush shares two fascinating real-world IoT use cases—from predictive maintenance in plant engineering to carbon footprint reduction...

Ted Shelton, Chief Operations Officer at Palo Alto-based Inflection AI, sits down with HFS Executive Research Leader David Cushman to discuss how Agentic is changing the pace of enterprise AI adoption. Key themes explored: The waves of agentic AI adoption—and how they’ll reshape the enterprise Why observability and reversibility are non-negotiable in agentic deployments How leaders can harness AI’...

How are enterprises navigating the AI-driven era? In this videocast, HFS Research and Infosys BPM explore the challenges and opportunities of Generative AI, enterprise transformation, and the shift to Generative Business Services (GBS). Featuring insights from industry leaders, we discuss the culture shift, data readiness, AI adoption hurdles, and the move from pilot paralysis to real-world impact...

Explore the key insights from the HFS Horizons AADA Quadfecta study with WNS, a Horizon 3 leader. In this videocast, industry experts discuss how AI, Automation, Data Platforms, and Analytics are transforming enterprises and driving smarter, more agile operations. Discover how WNS is leveraging AI-powered innovations, hyper-automation, and data-driven strategies to stay ahead in this rapidly evolv...

The IT services industry is at a crossroads. As traditional labor arbitrage models face disruption, challenger brands like SLK are leading the charge with AI-driven innovation and technology-led operating models. In this episode of HFS Unfiltered, Saurabh Gupta sits down with Ajay Kumar, CEO of SLK, to discuss: The slowdown in IT services and the rise of challenger brands. How enterprises are shif...

Join us for an exclusive Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht, who speaks with Klarity’s Founder and CEO, Andrew Antos. They discuss the platform's mission to automate documentation of work processes, the challenges of transformation in enterprises, the critical role of documentation, and future trends in automation and business understanding. Andrew also emph...

The use of low-code has grown significantly and has been boosted by GenAI tools. These tools allow companies to work with partners to accelerate software development and rapidly bring new solutions to market. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with SP Singh, SVP, Service Offering Head at Infosys. Find out how Infosys enables its...

HFS dives into why Softtek’s model for nearshore IT services is an advantage for it and its clients. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with Stephanie Moore, SVP US Marketing at Softtek. Companies embracing technology-led change and IT services that can deliver change quickly while sharing time zones and engaging in cultural and...

While GenAI has gotten all the attention, the capabilities of quantum computing are also bringing new experiences and capabilities to market. Quantum City, an initiative by the University of Calgary and Government of Alberta, Canada along with its anchor business partner Mphasis are working with global energy, transportation, and technology firms to find innovative new solutions. In this conversat...

In this edition, HFS Elena Christopher and Cognizant's Nageswar Cherukupalli, Meena Athinathan, and Manan Gauba discuss the findings of HFS' Horizons report "The Best Service Providers for Commercial Banks, 2025." They discuss the top trends in commercial banking, including macroeconomic impacts, the unique nature of CX in commercial banking, the trends toward build AND buy, and how Cognizant is a...

Discover Hyundai Mobis's growth journey in the automotive industry through its Global Capability Center (GCC) in Hyderabad, India. In this episode of HFS Unfiltered, we explore how Mobis started its journey and expanded its capabilities. We discuss how this GCC attracts talent and supports its parent company, Hyundai. Tune in to hear unfiltered stories from HFS, featuring Saurabh Gupta, President...

Discover how Global Capability Centers (GCCs) can unlock the full potential of AI and Generative AI by transforming talent strategies. Join Jasmine Ahmed and Saurabh Gupta as they discuss breaking silos, building diverse skill sets, and fostering innovation to drive competitive advantage in a rapidly evolving AI-driven world. Key takeaways include: AI and Talent Transformation: The critical role o...

In this episode of HFS Unfiltered, Saurabh Gupta interviews Mohua Sengupta, Head of Novartis Corporate Center, India, on the evolution of Global Capability Centers (GCCs). Mohua discusses key milestones, including remotely establishing GCCs in Pakistan and Egypt, driving high-end roles in GCCs, and adapting to remote operations during COVID-19. She highlights the shift from GCC-IT services competi...

Eclypses, an HFS Hot Tech, has radically reimagined how to secure data in transit without the IT overhead and complex staff training. Its MTE solution is cloud-native and is being adopted by leading companies as a game-changing tech. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, is in conversation with David Gomes, Chief Executive Officer at Ecl...

Speakers: Phil Fersht, CEO and Chief Analyst, HFS Research Yusuf Tayob, Global Communications, Media & Technology Industry Practices Chair, Accenture

Speakers: Saurabh Gupta, President, Research and Advisory Services, HFS Research Sanjeev Vohra, Chief Technology and Innovation Officer, Genpact