Here to Serve - A United Regional Podcast

Join Ryan Graves, Director of Patient Experience, as he sits down with Dr. Alan Coleman, Trauma/Acute Care Surgery Medical Director, for a meaningful conversation exploring:   Dr. Coleman’s many roles — including acute care/trauma surgeon, trauma medical director, wound care medical director, and medical director for the Burkburnett Fire Department The people and experiences that shaped his journe...

Join Ryan Graves, Director of Patient Experience, as he sits down with international keynote speaker and author (and recent presenter at a United Regional leadership event!), Galen Emanuele, for a meaningful conversation exploring: Galen’s background in improv and how it shaped his ability to connect with others Applying the five skills of improv, including practicing “yes, and,” being receptive t...

Join Ryan Graves, Director of Patient Experience, as he sits down with “Kristi” Mahan, Speech Language Pathologist (SLP), for a meaningful conversation exploring: Kristi’s fulfillment as an SLP and how she helps patients of all ages improve their quality of life — especially by learning or re-learning how to communicate and swallow Her career journey from college until now, including how she loves...

Join Ryan Graves, Director of Patient Experience, as he sits down with Carol Stiltner, House Supervisor, for a meaningful conversation exploring: The nurse who showed up for her in a moment of fear — and that nurse’s act of compassion that still fuels Carol’s passion decades later Why she says she’s never been anywhere quite like United Regional — plus the communication mindset she lives by: liste...

Join Ryan Graves, Director of Patient Experience, as he sits down with Andrea Anderle, Director of Clinical Education, for a meaningful conversation exploring: Andrea’s career journey to her current role, including United Regional’s support of her graduate education How creativity can spark new opportunities United Regional’s Graduate Nurse Residency Program for ADN and BSN graduates transitioning...

Join Ryan Graves, Director of Patient Experience, as he sits down with Beverly Ballard, Housekeeper, for a meaningful conversation exploring: Why everyone at United Regional feels like family to her Her fight with colon cancer — twice — and her steadfast belief that God is good, even in the midst of diagnosis Her three guiding pieces of advice: have faith in God, work hard, and enjoy life What it’...

Join Ryan Graves, Director of Patient Experience, as he sits down with some of the Cath Lab team members Larry Dwyer, Cath Lab Coordinator; Chris Clark, Cardiology Nurse; Keith Anderle, Cardiology Nurse; and Zachary McGuire, Cardiology Tech, for a meaningful conversation exploring: The life‑saving care delivered every day in the Cath Lab, treating each patient like a member of the team’s own famil...

Join Ryan Graves, Director of Patient Experience, as he sits down with Tim Thomas and Keith Gates, Athletic Trainers, for a meaningful conversation exploring: Responsibilities of athletic trainers, including pre‑ and post‑operative rehabilitation, and clearing up common misconceptions about the athletic training profession The districts and schools United Regional serves, the services provided wit...

Join Ryan Graves, Director of Patient Experience, as he sits down with Dr. Brett May, general surgeon and Chief Medical Information Officer at United Regional, for a meaningful conversation exploring:   Dr. May's skill set as a surgeon and compassionate provider, and how his family’s own medical journey strengthened his appreciation for empathy in care Communicating clearly with patients and partn...

Join Ryan Graves, Director of Patient Experience, as he sits down with Shelley Moser, Senior Director of Quality and Safety, for a meaningful conversation exploring: Her career path at United Regional, beginning as a respiratory care student and growing into her role leading process improvement efforts that support staff members and patients What drives her passion for helping United Regional cont...

Join Ryan Graves, Director of Patient Experience, as he sits down with Emily Payne, Director of Community Health, for a meaningful conversation exploring: Emily’s powerful health journey that began with a sudden seizure, ultimately leading to brain surgery and a long, humbling recovery process How her experience reshaped her understanding of identity, strength, and purpose The deepening of her rel...

Join Ryan Graves, Director of Patient Experience, as he sits down with Cory Edmondson, President & CEO, for a meaningful conversation exploring: Reflecting on 11 months at United Regional and in Wichita Falls — what Cory has learned and what’s next for our organization Addressing misconceptions about cost and quality of care, and why United Regional is a destination for world-class care Castin...

Join Ryan Graves, Director of Patient Experience, as he sits down with Nomi Ariel, Director of Clinical Integration and Adoption, for a meaningful conversation exploring: Making documenting tools efficient so clinicians can maximize their time with patients Leading SPARK!, an innovative team working to solve problems through creative thinking and building a culture where staff feel comfortable inn...

Join Ryan Graves, Director of Patient Experience, as he sits down with Sal DiGennaro, Director of Compliance, for a meaningful conversation exploring: In Sal's opinion, why integrity is the first — and foundational — value in our organization How integrity builds trust across United Regional Why compassion, without integrity, becomes enablement The danger of cutting corners on small things and exp...

Ryan Graves, Director of Patient Experience, sits down with Johnny Roberts, Vice President of Physician Practice Services and leader of United Regional Physician Group, for a conversation exploring: Authentic leadership — owning mistakes and staying tender toward people Building strong teams as the engine behind URPG’s rapid growth and culture Why great care starts with community-rooted leaders pe...

Join Ryan Graves, Director of Patient Experience, as he sits down with Heather Simpson, Wellness Coordinator, for a powerful conversation exploring: Tenacity in the face of life’s challenges The value of celebrating progress over perfection How to set achievable goals Ways to cut through the “noise” surrounding wellness

Join Ryan Graves, Director of Patient Experience, as he sits down with Dr. Praveen Reddy, oncologist/hematologist with URPG, for a powerful conversation exploring: Honest and compassionate communication with patients The hope that exists beyond a difficult diagnosis Common myths about cancer and recommendations for preventative care

In our first episode, host Ryan Graves, Director of Patient Experience, sits down with Kristi Faulkner, Vice President of Organizational Development, to explore what makes United Regional a place where staff are proud to work, physicians choose to practice, and patients come to receive care. Kristi shares insights into our Brand Ambassador Program and emphasizes the importance of telling our story...