American Association of Service Coordinators

Heartbeat of Housing

Society EN ↓ 6 episodes

Nearly 10 million Americans live in affordable housing communities across the United States. Many of the most vulnerable older adults, families, persons with disabilities, and veterans rely on Service Coordinators at their properties to help find necessary resources, arrange transportation, apply for assistance, and find the supportive services they need to remain self-sufficient. These are the stories from the professionals working every day to keep the residents in affordable housing properties all healthy, happy, and housed.

Author

American Association of Service Coordinators

Episodes

Vickie Harper’s Impact on Senior Residents and Their Wellbeing 01.07.2026 45:22

How Vickie Harper Supports Seniors with Innovation and Heart I'm Michelle Voke, your host, and I am joined by the vibrant and resourceful Vickie Harper, whose journey into service coordination is as unconventional as it is inspiring. After spending 35 years as a beloved schoolteacher, Vickie Harper was pushed into early retirement by the Covid-19 pandemic—only to find herself taking on a new chall...

Samantha Culver on Building Trust and Community in Affordable Housing 03.06.2026 46:18

The Power of Relationship: Samantha Culver’s Approach to Resident Trust and Connection Welcome to Heartbeat of Housing! I’m Michelle Voke, your host, and in this episode, I’m excited to share a heartfelt conversation with Samantha Culver, a remarkable service coordinator whose story truly embodies what it means to support affordable housing communities. Samantha’s journey into this profession star...

How Landon Butler Cultivates Connection and Joy in Affordable Housing 06.05.2026 43:39

If you care about affordable housing, finding fulfillment in your career, or just love hearing the stories of those making a difference, you don’t want to miss this episode. Welcome back to Heartbeat of Housing! I’m Michelle Voke, and in this episode, I have the pleasure of sitting down with the reigning Service Coordinator of the Year, Landon Butler—brought to life by Corry Michaelis in this conv...

Building Trust and Delivering Hope: Corry Michaelis’ Service Coordination Story 01.04.2026 39:37

Whether you’re new to service coordination or have been in the field for years, I think you’ll find inspiration in Corry’s story and our discussion about what it truly means to serve our communities. Welcome to the Heartbeat of Housing podcast! In this episode, I have the pleasure of sitting down with my dear friend and colleague, Corry Michaelis, who has dedicated over 20 years to the work of ser...

Building Community and Connection in Senior Housing with Callie Allen-Boone 04.03.2026 46:24

Welcome to the very first episode of “Heartbeat of Housing.” I’m Michelle Voke, and I couldn’t be more excited to kick off this journey with you. In this episode, I sit down with Callie Allen-Boone, an extraordinary professional who’s spent over three decades in senior and affordable housing. Callie Allen-Boone shares her powerful story—from her early days in public housing, to her longtime passio...

Welcome to Heartbeat of Housing 24.02.2026 1:14

Every month, this is THE podcast that shines a spotlight on the vital role of service coordinators in affordable housing communities across America. Hosted by Michelle Voke, President and CEO of the American Association of Service Coordinators, this series brings you the real stories of the unsung heroes—the heartbeats—who work tirelessly to ensure that older adults, families, persons with disabil...