Heart & Graft - The Podcast

In this episode of Heart and Graft, Nicky is sharing the ideas that shaped years of designing and delivering workplace learning. We often talk about training as if it’s the same thing as learning, but in reality, they’re not quite the same, and if we want learning to last, we need to create the right conditions for it to happen. Drawing on her own experience as a trainer, facilitator and learner,...

In this episode of Heart and Graft, Nicky explores the psychology of affirmations through the lens of motivational interviewing (MI). Drawing on neuroscience, workplace experience, and personal stories, this episode unpacks the difference between saying “thank you”, giving praise, and offering meaningful affirmations that build self-efficacy, and intrinsic motivation. Along the way, Nicky explores...

Joy at work isn’t about forced fun or pretending everything is perfect. It’s about the small, real things that make work feel worth doing: meaningful tasks, supportive relationships, trust, autonomy, and space to breathe. In this episode of Heart and Graft, we explore why joy matters, how it links to engagement and retention, and how job crafting can help people shape work in ways that fit their s...

For years, menopause at work was reduced to stereotypes, awkward jokes, and whispered conversations. But what if we’ve been missing the real story? In this episode of Heart and Graft, Nicky sits down with menopause coach and educator Sam Palmer to explore what menopause can actually look like in working life. Together, they unpack why so many women silently struggle at work and the small practical...

In this episode of Heart and Graft, Nicky talks with Mia Shepherd about workplace conflict: how it builds, how to reduce the chances of unpleasant conflict, and what to do when feelings boil over. Why listen To understand why conflict at work is often about something deeper than the surface issue. To hear practical ways to address tension before it escalates. Explore how our background can led us...

In this episode of Heart and Graft, we explore one of the most human, and often hardest, experiences to navigate at work: grief. Nicky is joined by Hannah O’Hare, Chief Executive of Forest Holme Hospice , to discuss how bereavement shows up in the workplace, why people often struggle to talk about it, and what compassionate support can really look like. Together they explore the emotional, physica...

Uncover the nuances of workplace boundaries in Episode 20 of Heart and Graft, where Nicky, Mia , and Joel explore noticing when limits are crossed (for you or colleagues), why boundaries extend past work-life balance to policies, conversations, and power dynamics, and how they differ for leaders and team members. Gain clarity on this fuzzy topic through real stories and compassionate insights—idea...

Discover how Mark Crowter, MD of Galloway's Accountancy , builds thriving human cultures in a precision-driven profession. From jeans-wearing authenticity to embracing tough feedback, learn micro-moves that foster trust, growth, and retention amid rapid expansion. Why Listen Gain practical strategies for authentic leadership that prioritise people over processes, even in rule-bound industries.​ Se...

Uncover the realities of unpaid carers juggling jobs and family care in this heartfelt Heart and Graft episode with advocate Charlie Beswick . Hear her journey raising son Harry, born with a rare condition, and her push for workplaces to see carers' resilience, empathy, and loyalty as assets—not burdens. Essential listening for HR leaders and anyone fostering human-focused teams.​ Why listen?​ Unl...

When life (or germ season) blows up your beautifully crafted plans, how do you pivot without losing your sanity or your sense of self? In this solo episode of Heart and Graft, Nicky turns a last‑minute cancellation into an honest exploration of what it really feels like when Plan A falls apart – and how SCAMPER can help you find your way to Plan B, C or Z. From delayed trains and missing projector...

Public sector veteran and coach Sarah Clein joins Nicky to unpack the "death by a thousand cuts" slide into burnout—fueled by workload surges, boundary bleed, and midlife squeezes like menopause and family stress. Drawing from her own cliff-edge exhaustion and book The Midlife Trenches , Sarah shares how to say "no," tune into somatic signals, and prioritise joy over endless rescuing.​ Why Listen?...

Have you ever snapped at a colleague like a grumpy teen—or noticed how your behavour changes when work pressures ramp up? In this Heart & Graft episode, Nicky cracks open two theories from Transactional Analysis (TA) with stories from her TA101 epiphany to her Dad's paint critique.   Why listen: Get to grips with the inner parent, adult and child in you. Make more conscious decisions about whe...

In this episode of Heart & Graft, Nicky is back in the virtual coffee shop with Mia Shepherd of Neupauer Training and Joel Fielder of Switchplane to talk about productivity without turning into a robot. They discuss why endless to-do lists and self-sabotage leave people feeling busy but unfulfilled, and how reframing productivity around value, boundaries and energy can change the way you work....

In this episode of Heart and Graft, Nicky explores whether virtual and hybrid teams can ever feel as kind, connected and compassionate as working in the same room. Drawing on conversations with digital learning specialist and mindfulness teacher Alison Potter, and coach Sara Knight, the episode unpacks the benefits of online work, the three practical challenges, and the mindset shift that lets hum...

Imposter feelings are not a personal flaw, they are often the price of caring deeply and learning. In this episode of Heart and Graft, Nicky explores why so many thoughtful, conscientious professionals secretly feel like frauds and what leaders and teams can do to turn down the volume on that inner critic. We explore the origins of Imposter Phenomenon, and how some organisations are helping to com...

Ready to hit the fast lane to better workplace communication? In this solo episode, Nicky takes you on a playful journey across the Social Styles landscape. Through a vivid road-trip story, discover why understanding—and flexing—your style is the key to thriving teams and smoother days at work. Whether you’re a Driver, Amiable, Analytical, or Expressive (or just confused), tune in for insights, an...

This special bonus episode for World Kindness Day explores the transformative power of kindness at work with Georgina Klovig Skelton, Director of Kindness at o3e, a Brighton-based team-building company. From creative corporate events centred on charity—the bike builds, care packs, and adapted sports gear—to everyday gestures like making tea and checking in on colleagues, Georgina’s stories illumin...

This episode of Heart & Graft delves deep into neurodivergence in the workplace, featuring a candid conversation with autism consultant Laura Crowley, who shares her personal journey and over 25 years of professional experience. Together, we unpack some of the myths around autism, discuss practical low-cost adjustments for neurodivergent colleagues, and highlight the importance of universal de...

alt titles: The good, the awkward and the the specific, Praise Addicts Anonymous,    Ever wondered why workplace praise feels so awkward to receive, even though we crave it? Join Nicky in this candid café-style conversation with Joel Fielder and Mia Shepherd as they unpack the complex psychology of positive feedback at work.​ They discuss why generic "great job" comments disappear into thin air, e...

In this episode of Heart and Graft, the very human experience of coping with organizational change takes center stage. Change is inevitable in the workplace, yet it brings a complex roller coaster of emotions—from shock and denial to acceptance and problem-solving. Join your host Nicky McCrudden as she unpacks the emotional journey of her own career change, reveals the psychological hungers that s...

In this episode of Heart and Graft, host Nicky McCrudden teams up with AI thought-leader and project management expert Emanuela Giangregorio to examine what being truly human at work means as AI becomes our new team member. From project status reports to mentorship moments, discover how collaboration between people and algorithms can free us to focus on what really matters: being human. With playf...

Join host Nicky McCrudden for a solo exploration of empathy in the workplace on Heart and Graft. Through moving personal stories and the latest scientific insights, Nicky unpacks the good, the bad, and the risky sides of empathy—including how caring deeply can drive connection, but also lead to burnout or bias. The episode offers practical, evidence-based strategies for spotting and managing emoti...

Join host Nicky McCrudden and psychologist-trainer Damian Fearns for a candid exploration of difficult conversations at work in this episode of "Heart and Graft". Drawing on decades of coaching and organisational psychology experience, Damian unpacks why these talks are so often avoided and shares concrete tips for addressing—and recovering from—challenging feedback exchanges. Why Listen? Discover...

Explore the hidden dynamics of digital incivility in workplace communication as host Nicky McCrudden interviews occupational psychology PhD researcher Marc Fullman. In this episode of Heart and Graft, listeners gain a clear, research-based understanding of what incivility online looks like in the workplace—whether through curt e-mails, ambiguous Teams messages, or overlooked pleasantries—and why e...

Discover what truly makes a team compassionate in this solo episode of Heart and Graft with host Nicky McCrudden. Drawing from a standout study by Jacobus Lilius et al., Nicky explores seven simple, actionable everyday practices that set exceptional teams apart—spanning recognition, candid conversations, playful rituals, and collective support. Whether designing training, nurturing workplace wellb...