Healthcare Perspectives 360

This episode discusses why it is important for patients to be engaged in their own healthcare and how data support their involvement. Panelists discuss the relationships between patient engagement, patient satisfaction, and clinician well-being. During this episode you will:  Hear the importance of nurturing the patient–healthcare professional relationship as a partnership  Listen to a discussion...

In this final episode of our Clinician Well-Being series, the panel discusses which strategies are effective in improving wellness and which are not effective. The discussions will highlight recent evidence regarding wellness resources and how to maximize efforts—even small ones—to improve clinician well-being.  During this episode you will:  Hear that pizza parties and lip service from leadership...

This episode discusses what clinicians want and need to attain and maintain well-being in their professional roles. Discussions will touch upon the great resignation in healthcare and the factors that fueled this phenomenon, as well as ideas for improved retention of clinicians. Opportunities for evidence-based interventions to promote personal well-being will be shared.  During this episode you w...

This episode discusses the consequences of clinician burnout in the care of patients, as well as  the consequences for the clinicians themselves. The discussion will explore the evolving understanding that clinician burnout is not an individual weakness but instead a systemic issue within healthcare.  During this episode you will:  Learn how the COVID-19 pandemic worsened existing burnout in US he...

This episode describes the science behind clinician well-being, which is key to combatting burnout. The effects of clinician well-being on patient care outcomes are discussed, as well as how a culture of stoicism has contributed to burnout.  During this episode you will:  Hear the evidence behind how humans are “hardwired” to notice the negatives  Recognize the deleterious effects on patient care...

Today we’re talking about the onus on medical professionals to address medical misinformation and promote improvement in public health.  During this episode you will:  Hear how misinformation may erode trust between clinician and patient  Listen to methods to counter misinformation while bolstering trust between clinician and patient  Hear opportunities to guide patients toward credible medical in...

Today we’re talking about methods clinicians can use to manage patient care when misinformation is driving patient decisions. During this episode you will:  Hear conversation regarding the use of professional literature to correct misperceptions   Learn how accurate knowledge may not impact behavior when fear is involved   Recognize that misinformation from patients presents an opportunity for ope...

Today we’re talking about how misinformation creates disparities in healthcare for patient populations and particularly how this problem affects marginalized populations.  During this episode you will:  Hear how misinformation historically has been portrayed and perceived Understand how misinformation affects trust in the healthcare system  Gain information on how misinformation widens disparities...

Today we’re talking about the sociological drivers behind medical misinformation occurrence and spread. During this episode you will:  Hear the sociological science behind the spread of medical misinformation  Learn about the scope of influence that social media companies have regarding medical misinformation  Explore how medical misinformation may mutate and spread across multiple social media pl...

In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the importance of portraying a non-judgmental attitude to engender trust between patients and clinicians.  During this episode, you will:  Explore reasons patients may not be willing to share SDOH data with clinicians   Reflect on implicit biases that may exist when anal...

In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the aggregate effects that may influence clinician wellness. During this episode, you will:  Gain firsthand perspective regarding how clinician wellbeing may be affected by the inability to meet patient needs   Reflect on the myriad risks present when identified patient...

In this episode, we’re talking with Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the challenges associated with equitable resource allocation.  During this episode, you will:  Hear perspectives on the legal and ethical onus to respond to the needs identified by patients  Learn how a trusting re...

In this episode, Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt discuss The Joint Commission’s mandate to collect data on patients’ health-related social needs and the ethical issues surrounding this data collection. During this episode, you will:  Hear perspectives on the ethical issues that are present when collecting information on patients’ health-related social needs Consider the legal/r...

In this episode, internist Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss communication shortcomings and how they may fan the flames of patient anxiety and anger toward the healthcare system. During this episode, you will:  Hear how the complexity of the healthcare system can create patient expectations that are difficult for clinicians to meet Lea...

The 21st Century CURES Act, also known as Open Notes, has resulted in patients having rapid access to their medical information—sometimes even before their doctor sees it. In this episode, Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the good and the bad of this recently enacted legislation.  During this episode, you will: Hear why some clinician...

In this episode, we discuss the future of telemedicine. Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the use of telemedicine during the pandemic and its place in medicine going forward. During this episode, you will: Understand why communication issues are a concern with telemedicine Hear how one physician went from telemedicine skeptic to teleme...

In this episode, we discuss the topic of travel nurses. Internist Dr. Danielle Ofri, Nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the pros and cons of utilizing and working with temporary (or agency) nursing staff. During this episode, you will:  Learn physicians’ perspectives on working alongside travel nurses during the pandemic  Consider the risks associated wit...

In this episode, we discuss how clinician wellness is more than resiliency, slow breathing, and yoga classes. Listen in as emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore share their perspectives for self-care in this “new normal” of healthcare.  During this episode, you will:  Consider the difference between self-care...

The prosecution of a nurse for a medication error sent shockwaves through the medical community earlier this year. Please listen as we discuss the criminalization of healthcare with emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore.  During this episode, you will:  Learn how clinicians feel about the RaDonda Vought verdic...

In this episode, we discuss the “Elephant in the Room”—what it's like to be 2.5 years into the pandemic. Our guests include emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore.  During this episode, you will:  Hear about the challenges that still need to be overcome in the wake of COVID-19 Appreciate the impact that mo...

In this episode, we discuss the recent uptick in patient aggression and violence experienced by healthcare workers. Emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore, share their perspectives with Geri on this growing and concerning trend. During this episode, you will:  Learn why patients are more aggressive than ever be...

We rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager,...