Healthcare Ops Wave

Graciela Soto Perez, CEO of Altura Centers for Health, joins Third Way Health CEO Frederik Mueller to share her 22-year journey leading one of California’s largest FQHCs. From starting as a candy striper to scaling Altura, and from one clinic to nine locations and three mobile units, Graciela reflects on leadership, technology, vendor relationships, and keeping mission-driven care at the center. ⏱...

Leslie Pennypacker, Executive Director of Tribeca Pediatrics, joins Third Way Health CEO Frederik Mueller to share how she helped grow the practice from a single neighborhood office to 51 locations across NYC, her unconventional path from bartending to healthcare, and how smart design, standardized systems, and scrappy team-building fueled Tribeca’s thoughtful scale - without losing its personal t...

Inna Plum is the co-founder and CEO of Auxira Health, a care delivery startup helping cardiology practices expand clinical capacity through virtual teams. She joins Third Way Health CEO Frederik Mueller to talk about scaling smart, building trust with providers, and why not everything needs to be automated. They cover her journey from private equity to frontline ops, lessons from Cityblock and Med...

Jamie Reddick is the Chief Operating Officer of 93-year-old Graybill Medical Group, overseeing over 100 primary care physicians. In this episode, Jamie and Third Way Health CEO Frederik Mueller discuss rebuilding operations from the ground up after a cyberattack, the evolution of operating models in large physician groups, integrating vendor partnerships, and why autonomy and culture are central t...

Robb Munson, a seasoned healthcare exec, joins Frederik Mueller (CEO, Third Way Health) to share his journey from Kaiser customer service to leading major organizations. They dive into scaling ops, team leadership, and lessons from Robb’s bestseller Moving Forward on perseverance and growth. TIMESTAMPS: (00:00) Preview (00:53) Introduction to Healthcare Ops Wave (01:34) Meet Robb Munson: A Journey...

In this episode, Frederik Mueller and Brandon Sim, CEO of Astrana Health, dive into how Astrana scaled their healthcare operations, the role of AI in healthcare, and what it takes to lead in value-based care. Brandon shares his journey from academia to leading a multi-state healthcare company, plus insights on building scalable processes and key growth metrics. TIMESTAMPS (00:00) Introduction and...

Neil Machhar, CEO & co-founder of Greenbrook Medical, joins Frederik Mueller for a deep dive into revolutionizing senior primary care. Neil reveals the bold strategies behind bootstrapping, scaling, and keeping patient engagement at the heart of it all when launching Greenbrook in 2021. They break down key metrics, smart outsourcing, and hard-won lessons in building a high-touch, sustainable h...

In this episode, Frederik Mueller sits down with Nick Soman, Co-Founder and CEO of Decent, who’s on a mission to shake up health insurance with direct primary care. Nick shares the highs and lows of building a business to make healthcare more affordable, from regulatory hurdles to reinventing Decent’s model for small businesses. He dives into the power of a lean, tech-driven team, clear communicat...

Julie Gessin, PA-C, is the COO of Schweiger Dermatology Group, a 90+ location dermatology practice with offices throughout NY, NJ, PA, CT, FL, IL, MN and MO, serving well over a million patients a year. Julie and Third Way Health CEO Frederik Mueller discuss lessons learned in managing operations, scaling up practices, outsourcing, and why it’s important for her to still see patients.