Healthcare IT Today Interviews

Maps are important tools in infectious disease surveillance. They depict where cases are occurring and where treatment resources are needed. San Bernardino County uses geographic information system (GIS) technology to accurately track the prevalence of specific infectious diseases in their communities. That information is used to raise awareness and to marshal resources to limit the spread. Health...

When TruBridge, a revenue cycle division of CPSI, decided to automate more of their operations, they didn't just ask managers to choose. They brought all their employees together in a "dream factory" to make and vote on suggestions. They got 250 from the staff, who then got to choose which ones they wanted to implement. In this video, General Manager Pat Murphy describes how TruBridg...

The San Bernardino County Department of Public Health (SBCDPH) uses geographic information system (GIS) technology to improve decision-making and use resources more effectively. SBCDPH began their GIS journey with a single map to track environmental health key performance indicators (KPIs). Since then, the use of GIS technology has expanded into numerous areas better serving the people that live a...

Requests for medical records have grown enormously in recent years—and that’s as it should be. Because data allows for better decision-making, patient records are being requested by payers, communities of care, and patients themselves. However, this can sometimes be overwhelming for healthcare provider organizations that are now getting larger and larger volumes of requests from payers which overw...

For the City of Tempe Arizona, public health has a broad mandate - enabling people to be healthier and make healthier choices. This means ensuring everyone has access to fresh food, convenient transportation, and even adequate shade cover. City officials are using a data-driven approach, enabled through GIS technology, to identify gaps in community infrastructure and planning for a healthier city....

Artificial Intelligence (AI) has the potential to transform healthcare. It is already helping to reduce clinician workloads and speed the analysis of large populations of patients. There is, however, a trust gap that is developing which, if left unaddressed, may hold back the widespread implementation of AI. Bridging that gap requires transparency, working closely with clinicians, and operating wi...

During the COVID-19 pandemic, dozens of technologies were rapidly acquired and deployed by healthcare organizations like telehealth, remote patient monitoring and digital patient intake. According to a new report from Panda Health, now that the pandemic has subsided, organizations are revisiting those purchase decisions. Seven solution categories were identified as likely to experience moderate to...

Healthcare currently places a significant burden on patients and clinicians. Patients must explain their situation repeatedly to strangers who only have a few minutes for them and hope that they believe them enough to help them navigate the healthcare system. Clinicians are working under extreme pressure, and without sufficient infrastructure support. Dr. Alika Lafontaine, the President of the Can...

So many new forms of automation and AI are entering the health care marketplace: Which ones will pay off and where should a healthcare organization start? In this video, Matt Haberman, Chief Technology Officer at Acclara advises a practical approach that balances effort with resulting value. Haberman, whose company offers automated revenue cycle management (RCM) as a consulting firm, advises organ...

A recent article about Boston's famed hospital systems says that short-staffing and other factors have made every day like an emergency in a typical hospital. Ronin addresses the staffing shortage through the tools of modern data handling: cleaning, harmonizing, and running AI on it to turn a 30-40 minute search for key data points into a click of a button. Kathy Ford, Chief Product & Stra...

Healthcare organizations must seek out the same types of supply chain efficiencies as the leaders in other industries, particularly in the face of inflation, rising labor costs, and tighter reimbursement models that erode their revenue. LogicSource specializes in driving savings in non-clinical spending, which typically accounts for over 20% of a health system's annual revenue. In this video,...

Mountain Park Health Center, a Federally Qualified Health Center serving the Phoenix Metro area, cleverly used a QR code to help staff and patients adopt a new technology. Internal champions collaborated with their EHR partner, eClinicalWorks, to double the use of their new patient portal in just twelve months. To find out more, Healthcare IT Today caught up with Amy Nunez, IT Director - Clinical...

In this video, Richard Eells, Vice President of Operations Administration at United Digestive, shares how his organization uses the healow suite of apps to handle appointments and other logistical support for multiple providers. healow is a service provided by eClinicalWorks that really changes how a medical practice can change the experience for its patients at scale. Plus, Eells highlights how t...

Healthcare sites are desperate to cut costs and reduce staffing needs through automation: As explained by Logan Lewis, Chief Operating Officer, EnterBridge Technologies, costs are increasing faster than reimbursements and few institutions in healthcare are expected to produce better profits over the next few years. EnterBridge Technologies specializes in custom solutions to robotic process automat...

One standout, however, is the problem of healthcare burnout, a struggle that healthcare industry leaders and workers alike face every day. In fact, according to new research from Holon Solutions, 79% of healthcare leaders and 77% of healthcare workers see burnout as their biggest challenge. Fortunately Holon, which describes itself as a “human-centric healthcare technology company,” is on the case...

During the COVID-19 shutdown, when many providers lost sstaff or even closed, Pioneer Physicians Network, Inc. actually grew. This Ohio primary care practiced acquired three practices and added five physicians to its existing sites. In this video, Leanne Knight, Director of Health Informatics, explains how they streamlined their organization to achieve this success, They created a central office t...

Setting up a modern healthcare technology environment spanning on-premise and multicloud locations requires a comprehensive strategy that takes time, needs to be application-based, and allows for an on-ramp to move entire ecosystems of applications. Due to the proliferation of attacks – which are disproportionately target healthcare and life sciences organizations, becoming more frequent, increasi...

The healow suite of apps from eClinicalWorks opens up many common healthcare tasks to patients. In our recent video interview at the eClinicalWorks Enterprise Summit, Ben Broseke, IT Director at Orthopaedic Institute of Ohio, Inc., describes the dramatic improvements in payments they go by deploying healow Pay. healow Pay is an online payments service that enables patients to pay their bill quickl...

Despite the sudden and unexpected departure of financial leaders at Hyndman Area Health Centers, new management was able to quickly improve their revenue processes by collaborating with eClinicalWorks. The Hyndman team is now more efficient, streamlined, and able to deliver financial information in a timely manner. Healthcare IT Today met with Dr. Brian Stratta, Interim Chief Executive Officer and...

Many healthcare and life sciences orgs today manage multiple Cloud platforms by default. This mix of public, private and Edge Cloud architecture provides organizations with a variety of benefits, including increased flexibility. Not all applications are right for a given Cloud solution, and a multicloud infrastructure lets IT teams deploy workloads to the most appropriate best-of- breed solution....

Eileen Testa, Administrator at Ninth Street Internal Medicine Associates, explains in this video interview how her team is using the eClinicalWorks HEDIS tools to plan outreach to at-risk patients, focusing on a particular problem each month. For instance, one month they may look across all their patients with diabetes to see which ones are due for an eye exam. HEDIS can create a simple dashboard...

Data sharing and interoperability are spreading too slowly in health care, and even if a doctor manages to get all the data, its varied formats make it hard to draw insights from. eClinicalWorks has tackled the problem with a product called PRISMA, which can search across multiple providers and provide a unified view of recent visits, test results, etc. In this brief video, Jose M. Rocha, Director...

Patients throng to communities where they can get practical life advice in a depth that only fellow patients can offer. Belong. Life is an online community and app designed to combine many forms of support patients benefit from. According to Irad Deutsch, co-founder and CTO, the average patient engages on the platform 15 times per month, demonstrating its value. The condition for which Belong. Lif...

For HHM Health, an FQHC serving the Dallas area, interoperability and access to medical records is vital for establishing trust with their patients and saving lives. The team leans on various modules from eClinicalWorks, including Prisma, which allows them to retrieve records from a variety of information exchanges – a feature that helped them save the life of new patient. Healthcare IT Today had...

Managing health data is no longer as simple as archiving it for the odd retrieval by a clinician down the road. Today, health data is a strategic asset. Mining that data can lead to critical operational and clinical insights. Plus the data itself is critical to the creation of AI engines and machine learning algorithms. To manage health data properly, healthcare organizations need to think differe...