Healing the Hearts of Healthcare: Leadership

Are you carrying the emotional weight of your entire department? As a leader, it is time to use this simple psychological method of " So What? Now What?" In this episode of Healing the Hearts of Healthcare: Leadership , we deconstruct a vital psychological tool for executives and managers. Learn how to use "So What" to objectively detach from the daily whirlwind of healthcare c...

Are you leading with passion, or just going through the motions? In the high-stakes world of healthcare, it’s easy to feel "stuck" in the daily grind—but when a leader loses their spark, the whole team feels it. Join Arleen for a heartfelt exploration of how to recognize when you’ve hit a plateau and why taking action is essential for your team’s well-being. Drawing on wisdom from the bo...

In this week’s episode, Arleen delves into the profound impact of the tragic shooting of UnitedHealthcare CEO Brian Thompson—an event that sent shockwaves through the healthcare industry. The overwhelming public response, marked by anger, frustration, and mistrust, has spotlighted the deep-seated challenges within our healthcare system and the need for leaders to offer continued support to team me...

In today’s episode, Arleen reminds leaders that every team member has a unique story which may include details you might never know or learn. Regardless of what team members go through, leaders have a duty and responsibility to treat every team member with dignity and respect. Arleen reminds leaders in this week’s podcast of the different ways they fail to show dignity and respect when interacting...

Have you ever hired someone who seemed perfect for your team, only to watch their enthusiasm fade overnight? That once-bright spark begins to flicker, leaving you questioning your decision. In today’s episode, Arleen emphasizes a crucial concept in team performance: the importance of identifying whether challenges stem from a lack of skill, will, or a combination of both. She urges leaders to take...

Arleen reminds leaders that to form trustful relationships with team members, you must be genuine, authentic and consistently role model essential leadership behaviors. Arleen reminds leaders in order to influence healthcare workers to come back each day, it starts with forming trustful relationships and modeling these leadership behaviors every single time, with a goal of gaining consistency. Arl...

In this podcast, Arleen reminds leaders that if you want to be the type of leader where people follow behind you, you must learn how to lead consistently from your personal values and organizational values.  That’s right, you are a role model. Values can never just be words on the wall that people walk by. Instead, leaders must learn how to articulate each value in such a way that they understand...

In this podcast, Arleen reminds leaders of one of their greatest superpowers–being a leader who is encouraging rather than discouraging. Arleen reminds leaders that healthcare workers who provide care delivery are faced with numerous challenges, including not always seeing the best in the people they serve.  Being a great encourager is essential for leaders in creating enthusiasm, hope, optimism a...

In this podcast, Arleen invites leaders to self-reflect and look inward to find ways to shift from feelings of dread and disliking your job to shifting to a mindset where you LOVE what you do. We discuss when you learn ways to inspire, motivate, encourage, and support team members your confidence will improve, and you will begin to LOVE your job because you are gaining mastery in your competencies...

In this podcast, Arleen highlights the important role leaders play in bringing the workforce together by creating something that is bigger than themselves. Arleen shares her dream, a workforce driven by leaders who understand how to create a culture where every person is made to be part of a team, and the support is palpable. Arleen reminds us of the factors that prevent leaders from creating a st...

In this podcast, Arleen is joined by guest podcast host, Dr. Beatrice Anduze-Faris, a.k.a. Dr B., for an insightful discussion about the importance of self-care and finding ways to release emotional triggers from past traumatic events. Dr. Anduze-Faris, an experienced clinician in the field of HIV and palliative care, shares her personal learnings and insights as a healthcare executive, Emotional...

In this podcast, Arleen discusses one of the most painful problems in healthcare by sharing the great work in Patrick Lencioni’s book Death by Meeting . Arleen reminds healthcare leaders that meetings can absorb a majority of your time every day, preventing you from interacting with team members, patients and visitors who need your presence and support. Arleen reminds leaders that if you've ev...

In this podcast, Scott Ellner, DO, MPH, MHCM, FACS returns to join Arleen as guest podcast co-host to discuss the important considerations regarding artificial intelligence and how it relates to leaders, your workforce and the patients you serve. Technology continues to evolve and is an important aspect in healthcare delivery. Scott shares insights from current research regarding looking at artifi...

In this podcast, Arleen is joined by co-host Veronica Barber, EdD. for a discussion about the importance and power behind emotions and how they affect your ability to lead healthcare workers through the day-to-day challenges. We discuss, as leaders, when we better understand how to manage our emotions we can navigate with ease, calmness and connect with every team member on an emotional level. Ver...

In this podcast, Arleen reminds leaders in healthcare that taking a humanistic approach and showing your workforce that you care is essential. Arleen reminds leaders that the experiences your workforce face every day are highly complex and full of challenges. Your ability to inspire, motivate or offer words of encouragement might just be the one thing that keeps them coming back.  Arleen reminds l...

In this podcast, Arleen discusses the important role leaders play in demonstrating ownership and accountability especially when delivering feedback to team members. Arleen reminds leaders of their duty to inspire, motivate and engage with team members, but more importantly to share ways to make an impact on the day-to-day experiences your team members face. Arleen reminds leaders that an important...

In this podcast, Arleen shares the importance of developing your communication skills to achieve mastery as a core leadership competency in order to support team members in healing their hearts from their day-to-day experiences. Arleen reminds leaders when you are not able to set strategic plans and/or execute them, it affects your credibility as a leader and your messages may land poorly. Arleen...

In this podcast, Arleen shares how you can be a not so undercover boss in order to support team members. Through storytelling, Arleen shares how sitting with a team member to better understand how he managed the flow of 200-300 emails every day opened her perspective and created an educational opportunity for all team members. Arleen reminds leaders that creating a safe psychological space, and ge...

In this podcast, Arleen reminds leaders that team members secretly wish and hope for the day when they can just return to pre-covid days of providing care. However, just like when a person loses a loved one, it is normal to crave a return to prior times. Arleen reminds leaders that the business of healthcare will continue to evolve, and leaders play an important role in supporting team members eve...

In this podcast, Arleen discusses several important lessons regarding the power of your communication, including your words and how you say them. Arleen shares lessons from the book, Leadership is Language by L. David Marquet, a retired United States Navy captain. Arleen shares what leaders need to keep top of mind to empower and engage team members. Arleen shares from Marquet’s book, the story of...

In this podcast, Arleen focuses on the impact leaders have on their workforce when they prioritize and create individual development plans and gain consistency with leadership competencies. Arleen shares the requirements of the candidates of the United States Navy Seal elite special force training to ensure candidates are fully prepared to navigate highly stressful combat situations with confidenc...

In this podcast, Arleen shares through storytelling how a graduate registered nurse’s experience during a recent interview caused him to flee. Arleen reminds leaders about the power of first impressions. Every leader needs to evaluate your internal processes related to recruitment, interviews, orientation, onboarding and retention to manage the challenging workforce. Arleen highlights research by...

In this podcast, Scott Ellner, DO, MPH, MHCM, FACS joins Arleen as a guest podcast host to discuss why leaders must embrace a humanistic approach in leading a post-pandemic healthcare workforce. Scott reminds us leadership is not simply directing people but recognizing their individuality and prioritizing their mental health and well-being. When we miss the opportunities to show compassion or inte...

In this podcast, Arleen discusses how and why leaders need to develop leadership skills in order to turn the tide with team performance. In our workforce there are many team members who are unhappy, burned out, exhausted and even lack compassion. Arleen offers leaders reflections from the book Instant Turnaround! Getting People Excited About Coming to Work and Working Hard by Harry Paul and Ross R...

In this podcast, Arleen shares the work of John Bickart, Ph. D., author of 20 Opportunities to Transform Yourself While Teaching . To be an exemplary leader you must search inward and ensure you provide a supportive environment where your team members can thrive. Arleen shares an exercise from John’s book that challenges leaders to move from their head to their heart. Step one in making change is...