Joanne Cumper and Darren Mann

Have You Raised A Ticket?

Technology EN ↓ 5 episodes

Local Government Digital, Data and Technology teams don’t get enough airtime about the reality of using technology for more than technologies sake— so we're changing that. Join Jo Cumper and Darren Mann as we bring energy, honesty and hard-won insight to the conversations that matter across the sector. Real conversations about the people driving it, the challenges shaping it, and why it matters more than ever. From career journeys to council transformation, we're here to amplify the brilliant work happening in local government technology.

Author

Joanne Cumper and Darren Mann

Episodes

Ticket #05 - Return of the President! 09.07.2026 45:16

Recorded off the back of Socitm's 40th President's Conference, Darren and Joanne are joined by newly-installed president Yogita Popat and immediate past president Kurt Frary to reflect on four decades of the society — from legacy to leadership. The conversation moves from the real power of the conference (the sidebar conversations, not the agenda) to the challenges of Local Government Reor...

Ticket No. 4.... Share, Collaborate and Listen.... at the Socitm Presidents Conference! 04.06.2026 30:52

Episode 4 of Have You Raised a Ticket? Is here, and it’s the one we’d point anyone to if they wanted to understand why collaboration in local government isn’t just nice to have — it’s a financial and strategic necessity. Jo and Darren are joined by the current president of Society, Kurt Frary, who is also the CTO and head of IT for Norfolk County Council, and the incoming president, Yogita Popat,...

To Transform or not Transform, that is the question! 30.04.2026 56:55

Joanne and Darren are joined by Nadira Hussain, Chief Executive of Socitm, and Sam Collins, Assistant Director Digital and Information at City of London Corporation, for a properly honest conversation about Local Government Transformation — digital or otherwise. We get into the question that nobody in our world quite wants to answer out loud: does "transformation" even exist, or have we...

Ticket #2 - “Digital Twin of Me” 01.04.2026 57:53

Joining Darren and Jo this week for the conversations that DD&T should be having in local government are Nicola Egan, Head of Innovation, Delivery and Data at Luton Borough Council, and Jens Gemmel, published author and advocate for local government digital reform. We talk about confidence in our careers, practical approaches to encouraging different thinking within organisations and what the...

Raising our First Ticket! with Rehana and Atika 06.03.2026 50:06

We said it was coming. It's here. Have You Raised A Ticket? is officially live — and we meant every word of the build-up. Episode 1 features the brilliant Rehana Ramesh, Director of ICT, Digital and Customer Services at the London Borough of Hackney, and Atika Mohammed, Director of Digital, Data and Technology at Luton Borough Council, and they delivered everything we promised and more. Honest...