Happeo Unmuted

The Accidental Knowledge Manager & the Human Search Box | Happeo Unmuted Episode 16Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Jonathan Ralton, a digital transformation consultant with more than two decades of experience spanning technical consulting, product ma...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Roxanne Deevey, owner and chief strategist of DB Strategic Communications and two-time Gold Quill award winner, to discuss why internal communications keeps getting treated as an afterthought — and what it actually takes t...

Ready for Change: Communication, Culture, and Leading Transformation | Happeo Unmuted Podcast | Episode 14Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Andrea Greenhous, founder and president of Vision to Voice, to rethink how organizations approach change, communicat...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Nekolina Lau to challenge how internal comms teams think about their role, and where they're spending their time. 1. Leaders are the most trusted communication channel, not the comms team. Employees trust people, not logos...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Janna Stam to unpack the realities of measuring internal comms, the emotional weight of the role, and why communication is far more than a “soft skill.”Top 5 takeaways from Janna Stam on Happeo Unmuted:1. There’s no univer...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Maliha Aqeel to discuss several key aspects of internal communications, knowledge sharing, and digital transformation. Top 5 takeaways from Maliha Aqeel on Happeo Unmuted:1. Technology doesn’t fix communication, strategy d...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Priya Bates to discuss the strategic evolution of internal communications. From building courage and credibility to measuring real business impact, Priya shares her career-defining moments, common pitfalls organizations fa...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Claude Baudoin to discuss the intricacies of knowledge management. From identifying experts to facilitating knowledge sharing, Claude Baudoin shares common misconceptions, his real-world successes, and the importance of mo...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Martin Hobratschk to discuss the evolving world of knowledge management. From the balance between centralizing knowledge and empowering experts, to leveraging AI for real-time insights and driving measurable impact, this e...

Welcome to Happeo Unmuted , the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Taylor Paschal to discuss the real foundations of responsible AI in knowledge management, from dismantling knowledge hoarding culture, to empowering SMEs, to keeping a human in the loop.

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Kait Gillen to discuss common misconceptions, getting a seat at the table, and the challenges that come with overlapping tools. Top 5 Takeaways from Kait Gillen on Happeo Unmuted:1. Tools can’t fix culture, but they can fa...

Welcome to Happeo Unmuted, the podcast where we go beyond best practices to explore what really connects people at work. In this episode, Jesse Bourgeault-Trickey sits down with Penny Crane to discuss the role of emotional translation, coordination, and how to protect your human touch when using AI.1. Internal comms is orchestration, not just messaging. Penny likens her role to conducting an orche...

In this episode, Denisa Karfikova shared how internal communications is a strategic driver of alignment—not just newsletters or updates. She explored the role of storytelling in making strategies and leaders more relatable, the importance of measuring true impact beyond clicks, and how AI can serve as a helpful tool without replacing human empathy. She also touched on how clear, consistent, and em...

In this episode of Happeo Unmuted , Jesse sits down with Casey Bolduc, Director of Marketing & Technology at Ace Solar, to talk about the evolution of internal communications in the construction industry and the role of AI in knowledge sharing. Casey shares lessons from his career shift from financial services to solar energy, where he’s helping teams move from ad hoc updates to structured com...

In this week’s episode, Jesse sat down with Frank van de Koppel of Hotwire Global, and expert in internal and external communications. This conversation explored the evolving landscape of internal communications, touching on strategy, engagement, technology, AI, and the human side of keeping employees informed, connected, and valued. Here are the five key takeaways: Strategy is more than a plan: i...

Welcome to Happeo Unmuted — the show where we speak openly about what it really takes to connect people at work. In this episode of Happeo Unmuted, host Jesse Bourgeault-Trickey interviews Regine Nelson, Internal Communications and Employee Engagement Lead at Couchbase. An awkward “unmuted moment” Regine opens with a jaw-dropping story from a virtual all-hands that underscores why “mute on entry”...