Value Capture
Habitual Excellence, Presented by Value Capture
Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence” (a phrase coined by Value Capture’s founder Paul O’Neill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety, patient safety and performance, using methods from Toyota, Alcoa, Catalysis, and the Shingo Institute.
Author
Value Capture
Category
Podcast website
Latest episode
Jul 7, 2026
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Episodes
Ken Snyder on Shingo Principles and Lean 01.09.2020 28:13
http://www.valuecapturellc.com/he17 Welcome to Episode #17 of Habitual Excellence , presented by Value Capture. Our guest today is Ken Snyder , the executive director of the Shingo Institute . Today, host Mark Graban asks Ken about topics including what habitual excellence means to him and why a principles-based approach is important. Ken shares important details about the Shingo Model and w...
José Bustillo on Transferrable Principles from Lean Manufacturing 25.08.2020 35:44
http://www.valuecapturellc.com/he16 Welcome to Episode #16 of Habitual Excellence, presented by Value Capture. Our guest today is José Bustillo, a client advisor with Value Capture. Today, host Mark Graban asks José about concepts and principles that are proven to be transferrable from manufacturing into healthcare, given that he has worked in both industries. Patients are not c...
Rhonda Brandon on Culture, Dignity, Respect, and Excellence in Care 17.08.2020 27:33
http://www.valuecapturellc.com/he15 Welcome to Episode #15 of Habitual Excellence , presented by Value Capture. Joining us today is Rhonda Brandon , the Chief Human Resources Officer and Sr. Vice President for Duke University Health System. From her bio: "In her role, Brandon oversees efforts to advance a world-class workforce that positions the health system to meet our long-term strat...
Paul Pejsa on Covid-19 Success Stories in Healthcare 11.08.2020 30:29
http://www.valuecapturellc.com/he14 Welcome to Episode #14 of Habitual Excellence, presented by Value Capture. Joining us today is Paul Pejsa, he is the director of the Catalysis Healthcare Value Network, based in Appleton, Wisconsin. Today, Paul talks with host Mark Graban and shares examples of health systems that are members of the CHVN who have done really outstanding work...
Steve Spear on Learning with Paul O'Neill and "Yay Science" 04.08.2020 41:39
http://www.valuecapturellc.com/he13 Welcome to Episode #13 of Habitual Excellence , presented by Value Capture. Joining us today is Steven J. Spear , a Senior Lecturer at MIT's Sloan School of Management and Senior Fellow at the Institute for Healthcare Improvement. His book, The High Velocity Edge , has won the Philip Crosby Medal from the American Society for Quality (ASQ) in 2011. S...
Kathryn Correia on a CEO's Role in Better Delivering the Mission 27.07.2020 22:01
http://www.valuecapturellc.com/he12 Welcome to Episode #12 of Habitual Excellence , presented by Value Capture. Our guest is Kathryn Correia , the president and CEO of Legacy Health. Host Mark Graban asks Kathryn about how, as an outside CEO with experience leading other Lean transformations, how does she decide with approach to take (and why does she avoid the word "transformation")? K...
Dr. Eric Dickson on CEO Leadership During Covid-19; No Layoffs, No Furloughs 21.07.2020 27:43
http://www.valuecapturellc.com/he11 Welcome to Episode #11 of Habitual Excellence , presented by Value Capture. Joining us today is Eric W. Dickson MD, MHCM, FACEP , he is President and Chief Executive Officer and UMass Memorial Health Care. In today's episode, Eric talks about Lean as a transformation strategy and a management system -- why it's not just frontline problem solving. Tha...
John Toussaint, MD on Being Influenced by Paul O'Neill 14.07.2020 21:46
http://www.valuecapturellc.com/he10 Welcome to Episode #10 of Habitual Excellence , presented by Value Capture. Our guest is John Toussaint, MD , one of the leading voices in the global "Lean healthcare" movement. He's the author of three Shingo-award winning books, including Management on the Mend . His next book, co-authored with Kim Barnas, will be released soon and it's titled...
John Collodora on "Sensitivity to Operations" (HRO) 06.07.2020 17:55
http://www.valuecapturellc.com/he9 Welcome to Episode #9 of Habitual Excellence , presented by Value Capture. Our guest is John Collodora , a Value Capture client advisor who brings deep and diverse experience to the Value Capture team, with 25 years in manufacturing, supply chain, and healthcare before joining the firm. Paul and host Mark Graban discuss the second trait of High Reliab...
Dr. Paul DeChant on Physician Burnout and Covid-19 30.06.2020 27:26
Episode page: http://www.valuecapturellc.com/he8 Joining us today is Paul DeChant, MD, MBA , co-author of the book Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine 1st Edition . He is also a former healthcare CEO and currently serves as a Lean consultant and an executive coach. Learn more about him and his work through his website . Paul and host&n...
Dr. Lisa Yerian on Patients First at Cleveland Clinic 22.06.2020 31:00
http://valuecapturellc.com/he7 Welcome to Episode #7 of Habitual Excellence , presented by Value Capture. Today's guest is Lisa Yerian, MD -- the Chief Improvement Officer at Cleveland Clinic. Host Mark Graban and Lisa discuss the long-standing "patients first" mindset and why it doesn't mean "patients only." Cleveland Clinic is also focusing on becoming the best place to work, in addition t...
Paul O'Neill on Dignity and Respect 16.06.2020 1:35
Here is a short bonus episode with a clip from the late Paul O'Neill, from Episode #1 of this series.
Bill O'Rourke on Using Paul O'Neill's Playbook 15.06.2020 36:30
http://www.valuecapturellc.com/he6 Welcome to Episode #6 Habitual Excellence , presented by Value Capture. Today, host Mark Graban is joined by Bill O'Rourke , a former Alcoa vice president who was deeply influenced by our founder (and former Alcoa CEO), the late Paul O'Neill . In the episode, Bill shares his recollections and reflections about Mr. O'Neill joining Alcoa and...
Geoff Webster on Habitual Excellence 08.06.2020 25:03
More info and a transcript here: http://www.valuecapture.com/he5 In this episode, Geoff Webster , co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of "habitual excellence," a phrase used by our founder, the late Paul O'Neill . What is habitual excellence? How do leaders create the conditions for habitual excellence in an organization? W...
Ken Segel on Zero Harm and Theoretical Limits 01.06.2020 19:49
http://www.valuecapturellc.com/he4 In this episode, Ken Segel , co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of zero harm. The late Paul O'Neill, founder of Value Capture, always talked about the need for leaders to set goals that are at the "theoretical limits" of performance. How can such goals be aspirational and inspiring to everybody...
Tony Milian on "Preoccupation with Failure" 19.05.2020 19:09
http://www.valuecapturellc.com/he3 Today, Tony Milian, a senior advisor with Value Capture, talks about High Reliability Organizations. One important trait of HROs is a "preoccupation with failure" and Tony explores that theme in a conversation with Mark Graban. What are some examples of this trait and how can this help us in our journey to zero harm?
Ken Segel Asks "What Can Leaders Learn? What Can Leaders Do?" 11.05.2020 11:13
Blog post and transcript for this episode: http://www.valuecapturellc.com/he2 In today's episode, Ken Segel, co-founder and managing director of Value Capture, reads a blog post that he published recently. It's a thought provoking call to action for leaders in healthcare (and beyond). The blog post begins: "For years before COVID-19, our industry accounted for the largest number of injuries and il...
Paul H. O'Neill, Sr.: "The Irreducible Components of Leadership Needed to Achieve Continuous Learning and Continuous Improvement" 05.05.2020 37:20
Blog post and transcript for this episode: http://www.valuecapturellc.com/he1 Please subscribe, rate, and review. Welcome to the first episode of Habitual Excellence, presented by Value Capture. Today, we honor the memory (and the words and actions) of Paul O’Neill, Sr., the founder of our firm, Value Capture. Mr. O’Neill passed away April 18, 2020 at the age of 84. This episode shares the full au...
Trailer: Habitual Excellence 14.04.2020 2:38
Welcome to Habitual Excellence, presented by Value Capture. Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? In this podcast, we will share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence”. This trailer bring...
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