Government Transformation Show

How is technology helping to transform the future of the places in which we live work and play? The Covid pandemic has radically altered the future of the public-sector placemaking agenda, forcing central and local government to reimagine the future of planning, the High Street economy, public sector real estate, transport provision and public services.   Lalita Nair and Simon Williams from I...

The historical lack of digital capability in senior government is repeatedly identified as a cause failure in digital transformation programmes.  Despite numerous reviews and reports into this ongoing challenge, cultural, technical, behavioural and governance issues remain. In this episode of the GovX Show, our GM for Government David Wilde explore what needs to change and how. Episode Resour...

It's no longer enough for government simply to 'buy-in' innovation and new technology. Instead, there's a growing trend for the public sector to work in partnership with start-ups and emerging suppliers to collaboratively develop new solutions.   Roy Zaban joins Tim Coulthard to explain how public sector organisations can tap into the GovTech and start-up ecosystem. Until recently Roy was Hea...

Matt Prosser, Chief Executive of Dorset Council, joins GovX Digital's Community Director Tim Coulthard to explore the fundamentals of local government transformation and digital-first public services.    He explains how the senior leadership team has tackled major challenges and areas of transformation:    Creating a culture of innovation in the organisation    How Co...

Welcome to another episode of The GovX Show. Joining us today is Sarah Whitehead who is the Deputy Director of Customer Experience at the Intellectual Property Office. IPO are on a really exciting transformation journey, that is still ongoing. We are talking with Sarah about how they maintain focus on the customer, and build a customer experience into their user journey, user mapping, service desi...

Today's topic is about accessibility - accessibility of information and inclusion in the public sector: Do our citizens have access to the information that they need and deserve? We deep-dive into these topics, and what we can do around best practice, what the guidelines and legislation are that can help and how we can deliver better results and better inclusion with our citizens. Joining us today...

Connected Cities are harnessing the power of technology to create places fit for the future, in which commercial, residential and leisure activities happily co-exist. Underpinning those elements is security and resilience - so how do local government organisations create safe, secure, smart cities where people want to live, work and play?    Daniel Bloodworth, Director of Emerging Techno...

One outcome of the Covid pandemic has been the reconnection between government service delivery and the communities they serve. Public sector bodies are looking to build on that rekindled relationship by bringing citizens into the design process - but what's the right way to approach co-creation so that it delivers meaningful inputs, rather than just window-dressing the process?  In this epis...

Like many local authorities across the UK, Wigan Council has been forced to tackle huge challenges in the last year - pivoting service delivery from face-to-face to digital, supporting vulnerable citizens and rebuilding the High Street - all with staff largely working remotely. Wigan's Chief Executive Alison McKenzie-Folan joins us on this episode of The GovX Show to share insights on how they're...

How can government organisations design, develop and deploy digital solutions at pace in a time of unprecedented pressure on public services? Made Tech's CTO Luke Morton joins us on The GovX Show to share his insights gained working with public sector organisations across the UK - how to get started, what works, common challenges - and how to overcome them. Hear more from Luke when he joins us at...

CX - two letters that define modern government, but what do they really mean? Forrester's David Wheable joins us on the latest episode of the The GovX Show to dive into how public sector organisations should approach Citizen Experience. Join David and leaders from HM Courts & Tribunals Service, DWP Digital, Crown Commercial Service and The Intellectual Property Office for the live panel discus...

Sandra Taylor, Assistant Director of IT and Digital at Worcestershire County Council joins us on the show to share ideas on digital transformation in local government and delivering services that promote inclusion and accessibility. We're delighted that Sandra is also joining our panel session The Future of Local Government Services at GovX Digital 2021. Catch that discussion panel on 12 May 2021,...

Our guest is Kurt Frary, CTO of Norfolk County Council , one of the most innovative and technologically focused local authorities in the UK. Kurt shares his thoughts on all things digital: IoT rollout, running succesful pilot projects, getting senior buy-in for innovation, and how to create a culture that supports risk taking. We're excited to reveal Kurt will share even more about Norfolk's digit...

The Covid pandemic has fundamentally altered the ways citizens interact with local authorities, so what’s next for local government service delivery? Made Tech’s Head of Local Government, Glen Ocsko, joins us on The GovX Show to look at the big challenges and opportunities for the digital delivery of local government services. You can hear more from Glen on how to successfully transform local gove...

Planet GovX is our regular review of the most significant stories and insights that we’ve spotted in government and public sector transformation. This week GovX Digital's Tim Coulthard and David Wilde take a look at: 01:10 How data is transforming public sector performance 05:50 New York City unveils its first IoT strategy 08:35 Mayor of London wants innovation to drive post-Covid recovery 13:00 W...

Systems thinking is a widely used term in the debate around the skillsets of public sector leaders, but what does it really mean? Leadership coach Alexandra Salamis joins us on the GovX Show to unpack the concept of systems thinking. We get to grips with: When systems thinking is used effectively, what benefits can be delivered in a public sector organisation? What kind of challenges is it particu...

Planet GovX is our regular review of the biggest stories of the week in government and public sector transformation. From GovTech and data to CX Design and leadership skills, we look at what's making an impact in the UK and beyond. This week GovX Digital's Tim Coulthard and David Wilde take a look at: (00:56) The UK's new guidelines for digital IDs (03:50) The future of unitary vs county authoriti...

Organisations that put Customer Experience ((CX) at the heart of their service design perform better deliver better results for their users - and yet so many public sector bodies are still falling short. To understand why, we invited Forrester's Consulting Director David Wheable onto The GovX Show to discuss public sector CX: what it is, who should own it and how to embed it effectively in service...

Public sector organisations are increasingly looking to the private sector to fill senior leadership positions - but how do both sides benefit from the trend? Executive recruitment expert Suzie Walker joins GovX Digital’s David Wilde and Tim Coulthard to explore the motivation of leaders moving from private to Government roles, and what they bring to those organisations.

Welcome to Planet GovX - the new podcast where our team explores the public sector transformation stories shaping the world around us. In this episode, GovX Digital’s Tim Coulthard, James Smith and David Wilde take a look at: 00:01:25: The new digital skills syllabus that’s setting out a bold new vision for the skills required to be effective in the era of digital government. With input from exper...

The role of the public sector CIO has been transformed, reflecting the ever-growing importance of data and technology in government transformation. GovX Digital’s GM for Government, David Wilde, has held multiple public sector CIO roles, and in this episode of the GovX Show, he outlines the skills and capabilities needed to succeed in this critical role. GovX Digital is the UK's biggest, most dyna...

Sam Higgins, Principal Analyst at Forrester, joins us in this episode to assess the state of Government Transformation in 2020. Which skills and capabilities are well developed, and where is more work needed? We'll explore these ideas in more depth when Sam joins us for the session 'Government Transformation: All Change?' at GovX Digital 2020. We're delighted that Forrester is our official Partner...

James Brown, UK Managing Partner at the global strategy and pricing consultants Simon-Kucher & Partners joins us to explore growing government revenue and specifically how price plays a part in that. As you’ll hear from James, pricing can be a blind spot in public sector organisations for a variety of reasons, so this was an opportunity to assess why, and what can be done in response. We’ll explor...

Today we are speaking with Jackie Smith, from Sopra Steria - The government transformation experts. We are looking at what it means for governments to be ‘future-ready’. Whether that’s in terms of their skill sets, or the cultural changes needed, and how they can make decisions in an agile way to respond to the fast-moving world around them. Sopra Steria is the Local Government Stream Partner for...

Chris Chubb and Becky David from Sopra Steria join us on this episode to discuss their work supporting local government transformation in the UK. They share insights on how technology and cultural change work in tandem to transform the organisation itself and deliver far better experiences for citizens using public services. Sopra Steria is the Local Government Stream Partner for GovX Digital 2020...