Government Transformation Show

What is the Digital Workplace and how adopting this approach can support government organisations in creating seamless experiences for their remote teams? In this episode, Dami Opara, our Content Marketing Lead, sits down with Alasdair Hendry, Managing Director of Exception to explore implementing the Digital Workplace and the benefits of this way of working. Watch this episode to learn: How the D...

Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.    What are the biggest benefits to citizens and end users from the automation of services?   How well are Government organisations currently tackling Service Automation?    What are the common challenges and ho...

What is the Design-Thinking framework, and how can adopting this approach support government organisations in designing services that actually meet user needs. In this episode, Dami Opara, our Content Marketing Lead, sits down with Paul Rawson, Head of Digital Service Design at Mastek, to explore how the Design Thinking approach can improve service delivery. Watch this episode to learn: How to get...

Eva Murray, Lead Evangelist for data software experts Snowflake, joins us to explore how government agencies can work together more effectively beyond departmental boundaries.  She shares her insights and practical examples to help the public sector work better through cross-government functions:  -What are the potential benefits?  - How well do Government organisations currently co...

On this episode we're exploring the vast possibilities that data can unlock for the public sector in a conversation with Mike Hoare - Chief Digital Officer (CDO) Public Sector at Fujitsu.   Mike shares his insights on the role of tech in government including:  - Getting the right balance between infrastructure, service design and delivery  - Cognitive and advanced technologies such...

Where are the biggest opportunities for government to harness data to identify and deliver improved public services?  To explore the value of IoT in action, we're joined by Meeta Akhelikar, Business Leader for Public Sector Growth at Microland, and our own GM for Government, David Wilde. In a wide-ranging conversation they explore how IoT can support:    - Better places to live thro...

In this episode, our Community Director, Tim Coulthard, sits down with Doreen Grove, Head of Scottish Open Government, to discuss the importance of transparency in policy making and service delivery.   Watch this episode to hear the 4 founding principles of Open Government, the benefits of greater transparency for Government organisations, the impact of the engaged citizen, a brief summary of...

On the latest episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:    What sustainable design really means in public services  Inclusive service design - what does good look like?  How to feed data...

In this episode of the Government Transformation Show, GovMetric's Managing Director Nic Streatfeild joins us for a deep dive into the challenges and opportunities around Citizen Experience.  Among the topics we cover are:  Understanding Citizen Experience vs Customer experience  Getting to grips with voice of the customer AND voice of the employee  The importance of understand...

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:   - Look at change holistically from the perspective of employees  - Listen at the right moment and in the rig...

Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, joins us on the show to look at the major forces set to shape the way public digital infrastructure develops in the coming years. As government agencies emerge from crisis mode into the post-pandemic world, where are the biggest challenges and opportunities around accessibility, sustainability and security?

The public sector has become increasingly focused on concepts like citizen experience and user-centred design to improve the design and delivery of services. But those are only part of the equation - the broader concept of experience-driven transformation captures the ideas and desires of all stakeholders, including employees, to drive cultural and operational change that delivers better outcomes...

Across government organisations, many of the same technical, cultural and operational challenges hold back the effectiveness of digital transformation programmes. But how can they be avoided? Mark Williams and Lipi Sarkar from digital transformation partners CloudSource join us on this episode to share their insights on how to avoid 6 of the most common issues.    Ensuring the organisati...

How can public sector digital teams improve the ways they work to deliver life-changing services for citizens and end users? Made Tech's South West Market Principal Robin Wyles joins us on The GovX Show to explore what the processes and outcomes of effective digital government look like. What cultural, operational and technical principles do we need to see more of in the sector to deliver and even...

Susan Clews, Chief Executive at Acas, joins us to explore the continued evolution of leadership in the public sector. Remote working, changing employee expectations and digital transformation are among the forces impacting the way leaders need to support their teams and develop organisational culture.   Susan shares her thoughts on leadership during these times of change, and explains how Aca...

Partly accelerated by the pandemic, many government organisations say their relationship with citizens is changing - but how is that playing out in the design and execution of digital services?    Made Tech's Head of Design, Harry Scott-Trimble, joins us on the show to explore new delivery channels and changing expectations for service delivery in the public sector. Catch the on-demand r...

Before charging into data-driven projects, public sector organisations need to ensure they have the right technical, operational and cultural foundations in place.   In this episode of The GovX Show, Made Tech's Principal Technologist, Jim Stamp, shares his take on those key foundations - what they are, why they matter and how to get them right.

Modern public service design has to successfully balance the needs of varied stakeholders - from technically-savvy digital natives, to at-risk users without internet access or mobile device access whose needs can never be neglected.   Rachel Nixon, Deputy Director for Digital Project Delivery at the Department for Transport, joins us on this episode to explain how the organisations digital te...

As public sector organisations accelerate the use of data to drive new insights and services, it's vital they build on the right foundations in processes, governance, culture and technology. Glen Ocskó, Made Tech's Head of Local Government, joins us to share his Golden Rules for Data-Driven Services - eight practical ideas that will set public organisations on the right path in their digital proje...

Across the UK public sector, remote and hybrid work patterns are becoming the norm as organisations look to embrace the changes of the past 18 months. Lyndon Fraser from Google Chrome Enterprise joins us on this episode to explain the technical and cultural opportunities and challenges of digital workplaces. 💡 Lyndon will join a panel of public sector leaders at the upcoming LocalGov Transformati...

The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.   In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digit...

Building a robust, repeatable methodology for public sector digital projects is a foundation of their success. In this episode, Mark Williams and Azeem Huda from digital transformation experts CloudSource join us to drill into what that recipe for success looks like. They'll share their top tips drawn from working with multiple public sector organisations to help you get the technical and cultural...

Ed Pikett and Andrew Sadler join us to explore how public sector organisations are using the myriad datasets they possess to drive new levels of performance in services.   Working with Hitachi Solutions, Andrew and Ed have helped numerous government agencies to crack the data challenge, and in this conversation they share some of the secrets they've picked up along the way.   You can cat...

As the UK emerges from Covid restrictions and looks to rebuild economically and socially, how are those efforts shaping strategic priorities for government and public sector organisations?    GovX Digital's GM for Government, David Wilde, shares his thoughts on the future of programme delivery, digital innovation, citizen-centric services and placemaking.

A decade ago, Lord Francis Maude led a ground-breaking review of government efficiency that delivered £52 billion in savings and created the Government Digital Service. In autumn last year, he was asked by the current administration to revisit that work to gauge current Civil Service capability and performance in critical operational functions like finance, procurement, HR, IT and digital.  &...