Global Services: FDI, CX, BPO & Tech

What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and why so many companies risk repeating the mistakes of the past. Watch the video version here: https://yout...

Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional broadcast infrastructure, to smaller and more powerful camera setups, to AI tools that are beginning to automate parts of production and distributio...

At the NAB Show 2026 in Las Vegas, I sat down with Yolanda Fang, Sales Manager of YoloLiv, to take a closer look at the YoloBox Extreme, a compact all-in-one live production system designed to replace a much larger traditional setup. If you're interested in live streaming gear, portable broadcast setups, or the future of creator production tools, this is one to watch.  Filmed on the show floor at...

At the 2026 NAB Show in Las Vegas, I spoke with Robert Tuchman of Amaze Media Labs to discuss how companies are using podcasts and YouTube to build authority, generate leads, and scale their content strategy. Robert goes over why most podcasts fail to grow, how businesses can turn content into audience acquisition, and the systems top brands use to dominate modern media. Amaze Media Labs works wit...

The Solomon Islands sit at a pivotal moment. With the IMF’s latest review highlighting both resilience and vulnerability, this South Pacific archipelago faces a rare window to shift from resource-dependent industries toward high-value professional services, digital infrastructure, and sustainable tourism. From the Coral Sea Cable transforming connectivity to untapped opportunities in AI-enabled ou...

What happens when the global development system that supported investment promotion for decades suddenly disappears? Today we break down the profound shift confronting investment promotion agencies as the U.S. withdraws from dozens of international institutions and dismantles programs like the United States Agency for International Development. At the same time, rapid advances in artificial intell...

In February 2026, the International Monetary Fund completed a mission to Honduras, offering an important signal about the country’s economic trajectory. For executives in tech, BPO, and professional services, IMF assessments are key indicators of sovereign risk and investment climate. In this video, I break down what the IMF’s findings mean for companies considering Honduras as a nearshoring desti...

The United States and Uzbekistan have announced a new strategic investment partnership focused on critical minerals, energy, and infrastructure. The agreement, backed by the U.S. Development Finance Corporation (DFC) and Uzbek economic leaders, aims to expand joint investment across the entire critical mineral supply chain—from exploration and extraction to processing—strengthening industries vita...

When the "Rule of Man" outweighs the "Rule of Law," the traditional investment playbook goes out the window. We’re looking at a Nicaragua that boasts a rock-solid 3.4% growth and 2.7% inflation, yet faces a massive geopolitical pivot away from the West. I’m breaking down the IMF’s 2025 Article IV findings to show you why "asset-light" businesses are thriving where capital-intensive projects are ge...

Is your business "future relevant," or just busy? Today, we sit down with Andrew Wrobel, Chief Reinvention Officer at Reinvantage, to deconstruct the findings of the Future of IT Report 2026. We dive deep into why Estonia continues to lead the pack, why Jordan is the surprise tech dark horse of the year, and how Ukraine is maintaining a world-class tech ecosystem despite unprecedented challenges....

Charlotte Umutomi Karera is the CEO of the  Rwanda GBS Growth Initiative.  In this discussion she elucidates Rwanda’s case as the best place to do business in Africa. Charlotte is charged with promoting the GBS (Global Business Services) sector in the country. The  Rwanda GBS Growth Initiative  partners with other organizations such as the  Rwanda Development Board ,  GiZ ,  Harambee , the  Master...

During CCI Global’s grand opening of their 5,000 seat contact center in Nairobi, Kenya’s Tatu City business park , Loren Moss was able to speak with Sarmi Surianarain of Harambee on the untapped potential of Africa’s talent pool, especially in the areas of information technology and customer service. Harambee Youth Employment Accelerator is an organization that works to synergize partnerships acro...

Aircraft manufacturer Boeing needs a clean sweep of its leadership that got the company into this mess; board and management. Bring in aviation people – not just people in the aviation industry, but people passionate about aviation. Tap the likes of Lockheed Martin , or Northrup Grumman . Tech companies must be driven by engineering excellence, product quality, and innovation, not financial shenan...