Ovation

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Business EN ↓ 436 episodes

Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise. From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff, and deliver hospitality that hits home. Whether you're a restaurant owner, operator, marketer, or tec...

Author

Ovation

Category

Business

Podcast website

www.ovationup.com

Latest episode

Jul 6, 2026

Where to listen?

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Episodes

How Restaurants Can Pivot Post COVID-19 with Rory Balkin 28.04.2020

Send us Fan Mail Founder of Donut Digest, Rory Balkin, shares 6 tips on how restaurants can take advantage of post COVID-19 changes. 

How to Hire Post COVID-19 with Derek Williamson 27.04.2020

Send us Fan Mail Founder and CEO of HigherMe shares 5 tips on hiring the best talent once we all come out of quarantine. 

How Restaurants Can Survive COVID-19 with Seth Weinert 21.04.2020

Send us Fan Mail CEO Zack Oates and VP of Sales Seth Weinert discuss how restaurants and retailers can keep their doors open during the Coronavirus/COVID-19 pandemic. 

How Restaurants Can Adapt During COVID-19 with Fred Langley 20.04.2020

Send us Fan Mail Ovation CEO, Zack Oates and Restaurant Systems Pro Ceo Fred Langley talk about what restaurants can do to succeed during these hard times.  Reach out to Fred at: fred@restaurantsystemspro.net

How Restaurants Can Stay Afloat During COVID-19 with Chris + Chris Horton 14.04.2020

Send us Fan Mail What can restaurant owners do to lessen the damage dealt by the COVID-19 virus? And what can they do to prepare for future crises? Zack Oates, CEO of Ovation, finds the answers to these questions on this episode, where he talks with Chris Jr, one of Ovation’s own restaurant consultant, and his father, Chris Sr, who has had 25 years in the restaurant and hospitality industry, and i...

Bruce Irving on Succeeding in the New COVID-19 Restaurant Business 24.03.2020

Send us Fan Mail Zack Oates, Ovation CEO, and Restaurant Marketing Strategist, Bruce Irving, discuss the top strategies for restaurants to adapt to the new restaurant business created by COVID-19. From utilizing social media to managing finances, listen to find out how your restaurant can beat the coronavirus crisis. 

Joey Ngoy on Communicating with your Customers during COVID-19 23.03.2020

Send us Fan Mail Ovation CEO, Zack Oates and Joey Ngoy, restaurant owners and CEO of TFN Media, disucss the importance and best practices for restaurant owners to communicate with their customers during COVID-19. Link to Google map of open restaurants from TFN Media: bit.ly/2TV13ED

Ethan Cisneros on Building Value despite COVID-19 and Stores Closing 19.03.2020

Send us Fan Mail Ovation CEO, Zack Oates talks with Ethan Cisneros, founder of Thirst Drinks about how restaurants can still build value for their customers and keep business rolling in even with store closures due to COVID-19/Coronavirus. 

Rev Ciancio on Lessons from COVID-19 for Restaurant Owners 17.03.2020

Send us Fan Mail Ovation CEO, Zack Oates, and Rev Ciancio, Founder of Yeah! Management, an independent marketing consultant agency, discuss how COVID-19 will ultimately change the restaurant business as we know it today. Listen to learn how you can come back from the pandemic ahead of the competition

Joe DeSimone on Resolving Recruitment Frustrations 12.03.2020

Send us Fan Mail Joe DeSimone is currently the Recruiting & Business Development Manager at Source One Hospitality out of Chicago. Cutting his teeth in hospitality over twenty years ago, Joe made the transition to the recruiting world to assist in growing the boutique hospitality search firm into multiple markets. He currently oversees relationship management for the company in addition to cor...

Reviews, Loyalty, and Text Marketing to Grow Restaurant and Retail Business 20.02.2020

Send us Fan Mail Want to grow your business? Want more customers coming back through your doors? CEO Zack Oates and VP of Sales/Co-Founder Seth Weinert of Ovation discuss the importance of leveraging reviews, customer loyalty, and text marketing to grow business for restaurants and retail business. 

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