Getting Results with Dr. Jean

Dr. Jean, The Results Queen® continues her Dealing with Difficult People series by tackling one of the most recognizable workplace personalities: The Whiner. What do you do when someone constantly complains but never seems interested in finding a solution? Every workplace has challenging personalities, but understanding what drives their behavior can change how we communicate, respond, and ultimat...

Dr. Jean, The Results Queen® welcomes fellow EOS® Implementer and integrator coach Nancy Inman for a candid conversation about courageous leadership, accountability, difficult decisions, and the importance of addressing the problems everyone knows about but no one wants to discuss. What happens when everyone in your organization knows there's a problem, but no one is willing to address it? Nancy s...

Dr. Jean, The Results Queen® challenges the traditional cold-calling approach and explains why effective business development starts with understanding the person on the other side of the conversation. Are your business development efforts helping prospective clients solve problems, or are they simply telling people what you sell? After receiving an unsolicited sales pitch from someone who booked...

We've all encountered someone who seems to have the same answer to every idea, suggestion, or opportunity. Dr. Jean, The Results Queen® continues her Dealing with Difficult People series by exploring one of her favorite difficult personalities: The No Person. No. No, that won't work. No, we've tried that before. No, we're not doing that. But what if the secret to dealing with the No Person isn't c...

Dr. Jean, The Results Queen® sits down with Crystal Mathis , founder of Mathis Growth Advisory, to unpack how founder-led professional services firms can build marketing systems that create measurable, predictable growth. How much money are you spending on marketing, and can you actually explain what it's producing? For many founder-led businesses, marketing feels like a black box. Money goes in....

Dr. Jean, The Results Queen® welcomes back Kyle Smith of Strata Cloud Accountants for a candid conversation about business development, value-based selling, financial leadership, and the lessons business owners learn when things don't go according to plan. What happens when you know you could have helped a prospect, but one mistake in the business development process costs you the opportunity? You...

Dr. Jean, The Results Queen® continues her Dealing with Difficult People series with The Maybe Person . What do you do with someone who just can't seem to make a decision? Maybe this. Maybe that. Maybe they'll commit. Maybe they won't. The Maybe Person isn't necessarily trying to be difficult. They often see both sides of a situation and struggle with the discomfort that comes with making a defini...

Dr. Jean, The Results Queen® breaks down the psychology behind the three-bid process and explains why the first person a buyer speaks with may actually be the strongest candidate, yet still lose the business. Being the first person a prospect talks to sounds like an advantage. But what if going first actually makes it harder to win the business? According to Dr. Jean, the first conversation often...

Dr. Jean, The Results Queen® sits down with Maryangelica Alvarado , a fractional business development strategist and founder of Luminary Catalyst, for a conversation about how relationships, strategy, data, and intentional follow-up come together to drive business growth. Business development isn't just networking. It isn't marketing. And it isn't simply sales. So what is it? Maryangelica shares h...

Dr. Jean, The Results Queen® explores what it takes to become a better leader in today's workplace. Leadership has changed. Today's workforce spans multiple generations, different working styles, remote and in-person environments, and rapidly evolving technology. Yet many leaders are still relying on old-school command-and-control approaches that no longer get the best from their people. She expla...

Dr. Jean, The Results Queen® continues her Dealing with Difficult People series with The Yes Person . What happens when someone says yes to everything, even when they can't realistically deliver? The Yes Person often has good intentions. They want to help, make people happy, and avoid disappointing others. But constantly saying yes can lead to overcommitment, missed deadlines, competing priorities...

Dr. Jean, The Results Queen® explores LMA , an EOS® concept that stands for Lead, Manage, and Accountable , and shares a different way she's learned to use it inside growing organizations. What happens when you have the right person in an important role, but they're not ready to sit on the leadership team? Dr. Jean begins with a lesson from her own leadership experience. She realized she was succe...

Dr. Jean, The Results Queen explores one of the biggest challenges entrepreneurs, business owners, and sales professionals face: staying motivated when you simply don't feel like doing the work. We've all been there. The phone calls feel harder. The to-do list feels longer. The motivation just isn't there. Inspired by conversations with a salesperson, her entrepreneurial son, and even her daughter...

Dr. Jean, The Results Queen® sits down with insurance expert Joe Young, Director, Private Client Services with One Insurance Services for a conversation that will change how you think about insurance, risk, and protecting everything you've worked so hard to build. Most business owners view insurance as a line item expense. Joe argues that mindset is exactly backwards. Your insurance professional s...

In Part 5 of Dr. Jean's Dealing with Difficult People series, Dr. Jean, The Results Queen® explores one of the most common workplace personalities: The Think They Know-It-All. Unlike the true Know-It-All, this personality isn't driven by deep expertise. Instead, they're often seeking attention, validation, or appreciation. Their confidence can make it difficult for teams to evaluate ideas objectiv...

In Part 4 of Dr. Jean's 10-part "Dealing with Difficult People" series , Dr. Jean tackles one of the most challenging personalities in business: The Know-It-All. Whether they're true experts with deep technical knowledge or simply believe they have all the answers, Know-It-Alls can make collaboration difficult if you don't understand how they're wired. Drawing on more than 20 years of coaching and...

In Part 3 of Dr. Jean's 10-part "Dealing with Difficult People" series , Dr. Jean, The Results Queen® explores one of the most emotional personalities you'll encounter: The Grenade. Unlike the Tank or the Sniper, the Grenade often appears calm until frustration builds to a breaking point. Then, seemingly out of nowhere, they erupt with an emotional outburst. Drawing on more than 20 years of coachi...

Dr. Jean revisits one of her favorite leadership concepts: Breakdown for Breakthrough. Every leader experiences setbacks, conflict, and disappointment. The question isn't whether breakdowns will happen. The question is what you'll do next. Dr. Jean explains how many people become trapped in the "breakdown" by replaying the story, seeking validation, and focusing on everything that went wrong. Whil...

In Part 2 of Dr. Jean's 10-part "Dealing with Difficult People" series , she introduces one of the most frustrating personalities you'll encounter in leadership: The Sniper. Unlike the Tank, who confronts you directly, the Sniper attacks from the sidelines through sarcasm, passive-aggressive comments, eye rolls, gossip, and subtle public humiliation. Their goal is to control the situation without...

In this first episode of a special 10-part series, Dr. Jean, The Results Queen® explores one of the most challenging aspects of leadership: dealing with difficult people. Drawing from one of the very first leadership courses she developed more than 20 years ago, Dr. Jean introduces the framework she still uses today to help leaders understand difficult personalities through the lens of Caveman Bra...

Dr. Jean, The Results Queen® introduces Smart Person Syndrome® , the deeply ingrained need to prove that you are the smartest person in the room. From childhood through formal education, many of us are rewarded for answering questions quickly and correctly. But what happens when that conditioning follows us into leadership? Dr. Jean explains how leaders, managers, and business developers often rus...

Dr. Jean, The Results Queen® shares the biggest mistake she sees business owners and leadership teams make every single week: staying incredibly busy while doing very little that actually creates business growth. Many leaders spend their days answering emails, solving client problems, attending meetings, and putting out fires. While those tasks may feel productive, they often don't move the busine...

Dr. Jean, The Results Queen® clears up one of the biggest misconceptions in business growth: marketing and new business development are not the same thing. Many business owners invest heavily in marketing, expecting it to generate revenue on its own. But while marketing builds awareness, credibility, and interest, it doesn't close clients. Dr. Jean explains the critical distinction between marketi...

Dr. Jean, The Results Queen® explores one of the most powerful forces affecting your business, your relationships, and your overall happiness: your attitude. Many people believe attitude is simply a personality trait. Dr. Jean disagrees. She argues that attitude is a choice we make every day, often without realizing it. Through the lens of Caveman Brain®, she explains how our minds naturally drift...

  Dr. Jean, The Results Queen® reveals one of the simplest yet most overlooked tools in business development: asking for a date and time. It sounds simple, but this one step is often the difference between a promising conversation and a lost opportunity. Many professionals leave meetings feeling positive, assuming the client will follow up when they're ready. Unfortunately, that's not how most buy...