Get Reworked

Julie Averill  has been a CIO at some of retail's biggest names: Nordstrom, REI, Lululemon. At each, she combined big technology bets with a deep commitment to team culture and psychological safety. She's also the author of the recently published book, " Chief Impact Officer." In this episode of Get Reworked, Julie discusses why her bet on her team built lasting trust, why she thinks psychological...

Katie Turner-Carr  is a big believer in the power of data. By reshaping how her organization gathered, interpreted and acted on data, she helped strengthen workplace culture while delivering on business goals, work that earned her recognition as Reworked's Workplace Culture Leader of 2026 in the IMPACT Awards.  In this episode of Get Reworked, Katie discusses her award-winning work and explains ho...

Innovation is a word that's often used but rarely understood. But research out of the Upwork Research Institute sheds light on what innovative companies have in common.    Upwork Research Institute's Kelly Monahan joins  Get Reworked  to discuss her research into how innovative companies approach hiring, AI use and distributed work as a cohesive business operating model — and why that helps them d...

The more technology changes, the more things stay the same.   That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins  Get Reworked to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next p...

Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention.   Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins  Get Reworked  to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approa...

For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you.   Frank McAloon, VP of digital workplace and security delivery at CVS Health joins  Get Reworked to discuss the cross-departmental coalition he built to i...

Seven years. That's how long BlackRock spent bringing its new global headquarters from vision to life.  In this episode of  Get Reworked , Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the head...

If someone asked you to define design thinking, would you be able to do it?  In this episode of  Get Reworked , Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and u...

Compassion isn't typically a focus of board-room discussions, but maybe it should be.  In this episode of Get Reworked, Dr. James Doty, neurosurgeon, author, founder of the Center of Compassion and Altruism Research at Stanford University and founder of Happi.ai joins me to discuss the research behind the creation of his mental health avatar and why companies should learn the science behind why co...

100,000 employees, 15 intranets and who knows how many individual department SharePoint sites. That's the challenge that  Chris Harrer  and his team at Comcast faced when tasked with bringing this fragmented digital ecosystem together into a seamless digital employee experience with the relaunch of the company's intranet, ComcastNow.  In this episode of  Get Reworked , Chris, former AVP of digital...

Think back to your first day at work. You met your new colleagues, learned about the corporate culture and maybe got some branded company swag. But did you get the tools you needed to actually accomplish your job?  In this episode of  Get Reworked , Spencer Mains, head of digital workplace experience at Pacific Gas & Electric shares how he and his team pushed tech enablement onto the orientation a...

Conflict is an unfortunate truth in life, society and the workplace. Some might call it a necessary evil. But is it really that bad? Without healthy tension, diversity of thought and spirited debate, we can't have innovation, growth or change within our organizations.  Karin Hurt, CEO of Let's Grow Leaders and author of the book, "Powerful Phrases For Dealing With Workplace Conflict," joins the po...

The number and variety of tools in our workplaces have steadily grown over the last 10 or so years, but their ranks exploded during the pandemic. With that explosion came confusion over which tool to use when, with the default often being using all of them for everything.  In this episode of Get Reworked, Designing Collaboration director Andrew Pope discusses why asynchronous work can help us claw...

Normalizing the conversation around employee well-being is one positive outcome that came out of the pandemic. Businesses now understand the role they have in supporting employee well-being and the bottom line cost of ignoring this area. In this episode of Get Reworked, AWS global head of HR Prudence Pitter discusses what AWS is doing to support employee well-being.  Listen:  Get Reworked Full Epi...

Middle management has been the butt of jokes for years — and often bear the brunt of layoffs, as was the case in 2023. But in the right hands, middle management can act as the glue that helps employees see their role in a company's broader success.  In this episode of  Get Reworked , Ryppl Effect founder Joe Makston shares how his experience as an employee experience leader and head of learning an...

Managing change is tough. Now imagine managing a change initiative that involves overhauling 118 legacy systems for 750,000 stakeholders under the watchful eye of Congress.  In this episode of  Get Reworked , Air Force enterprise change manager Heather Knuffke gives an inside look at what it takes to make change stick at the over 75-year-old institution. "When you have an organization that's this...

What does commitment mean in the context of work? From an employee's point of view, it can mean a reduction in stress, increased meaning, as well as the capacity to do their best work. From the employer's side, it can translate into increased productivity and higher employee engagement — which directly impacts their bottom line.  In this episode, we speak with Andre Martin, author of "Wrong Fit, R...

Human resources — and the role of the chief HR officer with it — has been seeking a proverbial "seat at the table" for years now. The difference now is, more of them are not only gaining that seat, they are "helping design the table." In this episode of  Get Reworked , we speak with Don Robertson, EVP and CHRO of  Northwestern Mutual about his approach to employee experience and how his previous e...

Collaboration can be taught and learned. Yet few organizations are actively teaching employees how to master this critical skill.  In this episode of  Get Reworked , we speak with Deb Mashek, founder of  Myco Consulting, LLC to learn how companies can move collaboration from a platitude on their office walls to a capability found throughout the organization.  "if you want to see a lot of collabora...

Low-code tools promise to put the power of easy process fixes into the hands of employees. But beyond individual productivity improvements, citizen development offers employees a chance to improve collaboration skills, increase their technical know-how and gain visibility for work outside of their typical workplace roles.  In this episode of  Get Reworked , we talk to Shaelyn Otikor-Miller, SVP an...

How does the world's largest professional network help its own employees build connections? In this episode of  Get Reworked , we talk to Laurel Dzneladze, employee communications, digital platforms leader at LinkedIn about the community-based approach to employee communications at the company and how it feeds into the broader employee experience.   "Some of our work focus has been on that — how c...

Applications of quantum computing in the workplace may still sound like a theoretical future, but the need for workers capable of working with quantum is immediate and real. In this episode of  Get Reworked , we talk to Bradley Holt, program director of workforce development at IBM Quantum , about what the company is doing to close the quantum skills gap and why it's focused on getting younger gen...

Delivering a digital workplace that works for multiple teams, in multiple locations, all with different end goals is challenging to say the least. But sometimes it comes down to communications and training as much as it does to the tools themselves.   In this special episode of Get Reworked, recorded live at the J.W. Marriot in Austin, Texas during the  Reworked CONNECT  conference, Dante Ragazzo,...

Generative AI is the latest shiny toy in the workplace technology toolbox. The difference in this case is the bar to use it is very low. Anyone with an internet connection and a computer can access it. In this episode of Get Reworked, employment attorney Peter Rahbar discusses the potential risks of generative AI to the workplace and why organizations need to create guardrails around employee use....

When we hear the word "erosion" we tend to think of nature: water erosion, soil erosion, wind erosion. But much like the natural elements, daily stressors can wear us humans down too.   In this episode of  Get Reworked , Karen Dillon and Rob Cross, co-authors of the book, " The Microstress Effect: How Little Things Pile Up and Create Big Problems — and What to Do about It ," discuss how the increm...