Get Paid with Manny Medina

We sit with Bryce Maddock, CEO of TaskUs, a $1B+ revenue BPO managing 60,000 employees across 13 countries. In this brutally honest conversation, Maddock exposes the gap between AI automation claims and reality, revealing how companies publicly boast "80% automation" while privately maintaining the same headcount. He shares TaskUs's controversial strategy of intentionally losing money—cutting pric...

FUSE VC General Partner Kellan Carter reveals why the 2010s SaaS playbook is dead and outcome-based pricing is the future. From a 24-year-old building AI for 911 dispatching to the secret board-level panic over revenue quality, Kellan shares unfiltered insights on what's actually working in AI investments. Topics include voice AI competition, BPO disruption, professional services transformation, a...

In this episode, Alexander Matthey, CTO and co-founder of Parloa, shares his vision for how AI agents will transform customer service. Drawing from his experience at Adyen and previous startups, Matthey explains why he believes people will actually want to talk to customer service in the future. He discusses how AI agents will enable 24/7 support without language barriers or wait times, while huma...

Max Altschuler, founder of Sales Hacker and GTMfund, shares his unfiltered perspective on how AI is fundamentally reshaping go-to-market strategies. Drawing from his experience building and selling Sales Hacker, he explains why the traditional sales playbook is dead and what's replacing it. His new fund, backed by 300 software executives, is betting on vertical software, global infrastructure play...

In this episode of Get Paid, Manny talks with Adam Schoenfeld, CEO of Keyplay, about how AI agents are revolutionizing B2B account selection and targeting. While most companies are using AI to increase volume, Keyplay's agents help teams identify high-quality accounts by analyzing nuanced factors like buying behavior, team dynamics, and technology preferences - things a smart AE would research man...

In this episode of Get Paid, Manny talks with Sahil Mansuri, founder of Bravado, about how AI is transforming sales and recruiting. While many SaaS companies see AI as a threat to their business models, Bravado has seen their margins increase from 40% to 90% by using AI to handle repetitive recruiting tasks. What makes this fascinating is that even as AI eliminates jobs across industries, great sa...

In this episode of Get Paid, Manny sits down with Jim Cutillo, founder of Alpha7x, who's revolutionizing the mortgage industry with AI agents. Despite technological advances over the last 30 years, the cost of processing a mortgage is at an all-time high, about $12,000 per loan. The mortgage process takes longer than it did a decade ago. Jim explains how Alpha7x's AI agents are slashing these cost...

Elias Torres (Drift, HubSpot co-founder) joins us to share why he considers his $1.2B exit a "failure" and his radical new approach to company building with Agency. Hear why he's imposing a 100-employee constraint to reach $1B, why he believes seat-based pricing is "stupid" in the AI era, and his controversial stance on revenue-share models. Elias drops knowledge bombs on the psychology of AI adop...

Jasper has built one of the most talked-about AI companies in San Francisco, creating AI employees called "artisans" that handle outbound sales - starting with Ava, their AI BDR. We'll get into how he's navigating the AI boom, his views on outcome-based pricing, and what he's learned from running one of the most polarizing marketing campaigns in tech.

Nick Mehta, Gainsight’s CEO, didn't mince words in our latest conversation. He says the entire enterprise software model we've built over the past 20 years is fundamentally broken. What doesn’t work about SaaS anymore? The model that made Salesforce, Workday, and countless others into tech giants? According to Nick, it doesn't work anymore: "We bring in data from disparate systems, we use some kin...

In our latest episode, we talk with Anshul Gupta, who recently raised $22.5M from Bain Capital and First Round Capital for Actively. Our favorite takeaways: * Personalization at scale is actually "laziness at scale": "The amount of emails I got saying 'Anshul, congrats on your recent funding round' followed by a totally unrelated value proposition... if you're looking at thin logic like 'someone r...

In a candid conversation at Paid’s launch party, EQT Ventures investor Doreen Huber shared her razor-sharp perspective on what’s working in AI agent investing, why traditional SaaS is losing ground, and what founders need to bring to the table to secure funding in this new era. Our favorite takeaways: * SaaS is no longer the focus to the B2B Software team at EQT Ventures:"My team is not investing...

In our recent conversation with Amos Bar-Joseph, CEO and co-founder of Swan AI, he shared his radical vision for the future of business: autonomous companies achieving $10M ARR per employee through strategic AI implementation. Beyond the typical AI hype, Amos details a practical roadmap for companies looking to scale with minimal headcount. Here are the key insights from our discussion: The autono...

In a recent deep dive with Sequoia Capital partner Pat Grady, he shared surprising insights about what separates winning AI companies from the rest, and challenged conventional wisdom about AI moats, pricing models, and what investors truly value. Our favorite takeaways: * Building AI companies is just building a company. It’s 95% the same and people problems still dominate * Trust is the critical...

Wade Foster, co-founder and CEO of Zapier, shares how they completely revamped their pricing model - and actually REDUCED revenue in the short term - to drive explosive long-term growth. Since launching in 2011, Zapier has grown to help millions connect their apps without code, reaching a valuation over $5B with minimal VC funding. Their recent pricing change offers fascinating insights for SaaS f...

Manny hosts Mickey Haslavsky of Enso, who's flipping the script on AI agents in the most refreshing way. Mickey says their mission at Enso is to reduce the prices of services, just in general, for small businesses. While lots of AI companies chase enterprise dollars or build complex multi-agent systems, Mickey's team is printing money with a simple contrarian approach: deliver "good enough" AI age...

Rob Litterst (HubSpot exec & SaaS pricing guru) just dropped some mind-blowing insights about how AI is completely disrupting traditional software business models. Whether you're building AI products or just trying to stay ahead of the curve, this episode is packed with spicy takes on where the industry is headed. Three explosive themes that'll blow your mind: * The Death of Per-Seat Pricing:...

"35% of projects fail, and the numbers haven't budged in 20 years." That's what kept Shawn up at night before founding Coworked. After two decades in project management, he'd seen every methodology, tool, and framework come and go - yet the fundamental problems remained stubbornly unchanged. Shawn is building an AI project manager that could transform how work gets done. But not by replacing human...

Zendesk's journey isn't just another AI adoption story - it's a masterclass in how even enterprise companies can reinvent themselves in the age of AI. While others rushed to add AI features, Zendesk took the bold step of completely reimagining their business model. What's fascinating is how they navigated the classic innovator's dilemma: "It's one thing to understand it, it's another thing to be i...

Synthesia's success wasn't about chasing the latest AI trends, but about solving real business problems with a relentless focus on enterprise-grade features and workflows. In this first episode, Manny talks to Victor Riparbelli, founder and CEO of Synthesia that raised $180M in Series D. What's fascinating is how Synthesia navigated the classic enterprise software challenge: balancing the "wow fac...