Get Agrippon Claims

In this episode of Get Agrippon Claims, hosts Shane Billings and Brad Billings sit down with Keenan Toward, an operations and billing leader. They explore how teams get stuck in duct-tape workflows and why “catching up” keeps you buried. Keenan argues that tools must match culture. Spreadsheets, email threads, and whiteboards hide work, break handoffs, and create HIPAA and remote problems. When on...

We tackle one of the biggest questions in dental revenue cycle management: how do teams balance automation with human review? Brad Billings shares why, despite the promise of artificial intelligence, people remain at the center of effective billing workflows. Brad explains that AI works best as an efficiency tool, not a full replacement for human oversight. He describes how partnering with AI can...

Shane and Brad Billings dig into why dental practices struggle to balance clinical production and smooth operations. Brad shares how most dentists focus on treating patients but miss out on the business skills needed to run a profitable practice. He explains that many dental offices lose revenue to operational “leaks” like poor billing processes and unused tools, often because dentists don’t have...

In this episode of Agrippon Claims, host Shane Billings sits down with Brad Billings to dig into the real-world challenges of managing dental claims and accounts receivable. Brad explains how dental practices often struggle to keep up with day-to-day claims and why getting behind—even by a day—can snowball into bigger financial problems. Brad shares how tracking and analytics make the difference....