Gen AI Breakthrough

In this episode of the “Business Excelleration® Podcast,” Kyle McNabb interviews technology experts from The Hackett Group – Michael Fuller and Vladimir Petreski – as they dive into how generative artificial intelligence (Gen AI) is transforming managed services. AI is enabling managed services providers to deliver customized, real-time solutions – automating routine tasks and changing team struct...

What are Digital World Class® procurement organizations doing differently and better? What type of savings are they achieving and in what areas? How are they harnessing AI? In this episode of the Business Excelleration® Podcast, The Hackett Group’s Kavan, Jamila Williams and Kurt Albertson take the listener through some of the most valuable insights from their recent research.

In this episode of the Business Excelleration® Podcast, Jim O’Connor and John O’Mahoney discuss why certain finance organizations outshine the competition. Drawing insights from The Hackett Group’s latest Digital World Class® research, they unlock key factors behind success. Their conversation highlights how investments in cutting-edge technologies, strategic preparations for adopting generative a...

In this episode of the Business Excelleration® Podcast, host Tony DiRomualdo talks with Jessica Haley and Amanda Newfield about how HR organizations can achieve operational excellence while reducing costs. They also share insights from The Hackett Group’s latest Digital World Class® research, including how leading teams are transforming data into actionable insights and the impact of Gen AI on dis...

What distinguishes Digital World Class® technology organizations from their competitors? In this episode of the Business Excelleration® Podcast, Kyle McNabb and Mike Fuller tackle this question, drawing from The Hackett Group’s recent research. They reveal that the key lies in providing high-value services, while aligning closely with business objectives and enhancing customer service. Additionall...

Generative artificial intelligence (Gen AI) is revolutionizing financial reporting processes, streamlining operations and empowering finance teams to make more informed, strategic decisions. In this episode of the Business Excelleration® Podcast, Shawn Fitzgerald and Jim O’Connor discuss the transformative impact of AI in finance. They explore how companies are harnessing these advanced tools to b...

In this episode of the Business Excelleration® Podcast, Andy Warzecha, Harry Osle, and Matt Merker share insights from The Hackett Group’s Digital World Class Matrix™ for human capital management (HCM) providers. They explore how advanced HCM technology can streamline processes, deliver actionable insights from precise data and bridge productivity gaps. They also discuss the transformative potenti...

In this episode of the Business Excelleration® Podcast, Kyle McNabb, Vin Kumar and Andy Warzecha delve into the transformative realm of generative artificial intelligence (Gen AI). They draw upon insights from client organizations, revealing their experiences, plans and strategies for implementing Gen AI. The discussion outlines different levels of Gen AI maturity, emphasizing the critical importa...

In this episode of the Business Excelleration® Podcast, Andy Warzecha, Greg Morgan and John Sheridan discuss The Hackett Group’s Digital World Class Matrix™ for multi-process human resources outsourcing (MPHRO) providers. They unpack key insights from the study, highlighting how MPHRO providers harness artificial intelligence to streamline operations and amplify client value. From automating routi...

In this episode of the “Business Excelleration® Podcast,” Anthony Snowball, Kyle Robichaud and Joe Nathan discuss the tangible advantages businesses are experiencing, while also addressing the critical ethical considerations of adopting generative artificial intelligence (AI). They also examine the pivotal role of boards and executives in setting pragmatic expectations and crafting effective AI st...

In this episode of the Business Excelleration® Podcast, Andy Moore and Peter Fugere reflect on the vibrant atmosphere and key takeaways from the recent OneStream Splash conference in Las Vegas. They highlight standout moments from the event, and discuss exciting new solutions and features on the horizon from OneStream.

In this episode of the Business Excelleration® Podcast, Vin Kumar, Kevin Church and Ramiro Ortiz explore how Gen AI is reshaping finance and how leaders are adapting. From engaging stakeholders to embracing new technologies and bridging skills gaps, they delve into the strategies guiding organizations of all sizes through this transformative period

In this episode of the Business Excelleration® Podcast, Anthony Snowball, Lee Derryberry and Franco Girimonte explore how generative artificial intelligence (Gen AI) is revolutionizing human resources (HR). From optimizing recruitment processes to personalizing employee development, these technologies are reshaping HR operations. They discuss how AI algorithms analyze data to identify top talent,...

In this episode of the Business Excelleration® Podcast, Vin Kumar, Tim Yoo and Jeff Gilkerson explore the growing interest in generative artificial intelligence (Gen AI) among procurement companies. They highlight the challenges companies face in understanding what they require to effectively integrate Gen AI into their operations, and discuss its potential impacts on efficiency, effectiveness, co...

In this episode of the Business Excelleration® Podcast, we explore how artificial intelligence (AI) is reshaping industries and opening new pathways for innovation. As businesses embrace the potential of AI, what challenges will they face? What opportunities should they take advantage of? A discussion with Kyle McNabb, vice president of research, and Associate Principals Rob Donahue and Joe Nathan...

What sets apart top-tier enterprise performance management (EPM) providers, enabling them to deliver unparalleled value and capabilities? Explore the integration of generative artificial intelligence into EPM solutions, reshaping the way organizations optimize performance. Hear The Hackett Group’s Principal Andy Warzecha, Principal Jason Logman and Director Drew Johnson as they delve into insights...

What unique challenges do mid-market companies have when it comes to digital transformation? How can they overcome them? A discussion with two experts from The Hackett Group’s Business Services Transformation practice in the UK - Director Teresa Exton and Associate Principal Hermann Waschefort.

What factors enable some customer-to-cash (C2C) receivables software providers to deliver far greater value and breadth of capabilities than others? How are C2C software providers integrating artificial intelligence (AI) and generative AI into their offerings? A discussion of findings from The Hackett Group’s new Digital World Class Matrix™, with The Hackett Group Associate Principal Bryan DeGraw...

Interest in procurement transformation is surging. A discussion of what’s driving demand, what approaches work best and real-life examples from The Hackett Group’s recent procurement transformation engagements, with Director Natalie Henfrey from The Hackett Group’s Procurement Transformation practice in Europe and Principal Tom Kellaway of The Hackett Group’s Benchmarking practice.

Listen to learn how artificial intelligence (AI) is changing the way human resources (HR) professionals do their jobs, and find out how HR leaders can drive AI adoption within their department and throughout the broader organization. Hear a candid conversation with CHRO Harry Osle, Senior Research Director Tony DiRomualdo and Associate Principal Amanda Newfield. 

MTN Group's Procurement Center of Excellence Leader Andrew Savage talks with The Hackett Group's Managing Partner and AI and Digital Operations Practice Leader Vin Kumar about MTN Group’s Procurement Cockpit, a digital transformation project which received The Hackett Group’s 2023 Digital Award in Source-to-Purchase. The central procurement intelligence platform focuses in three areas: s...

How can companies improve the efficiency and effectiveness of their finance and accounting operations by implementing OneStream as their corporate performance management system? How can the technology shift be used to drive process improvements and implement best practices? A discussion with Sahil Patel, a director in our OneStream practice, and Stephen Ferguson, a director in our Advisory practic...

What priorities do technology leaders have for the coming year? How prepared are they to address them? Highlights of findings from The Hackett Group’s 2024 Technology Key Issues research with Principal Michael Fuller and Principal Kyle Robichaud.

How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation and Innovation at Bosch Service Solutions, talks with David Ketchin, managing director for The Hackett Group in Europe, about the dramatic results they’ve achieved. Bosch received a Digital Award from The Hackett Group in 2023 for their work.

What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion of findings from The Hackett Group’s 2024 Supply Chain Key Issues research with Principal Erin Blair and Principal Josh Nelson.