Fresh Pod

You open the Fresh app dozens of times a week - but do you actually know what's powering it? In this episode of Fresh Pod, Loz McGlynn and Dr John Delaney sit down with the two Daves - Fresh Clinics' CTO David Bolton and Head of Engineering Dave McPherson to pull back the curtain on the technology keeping your clinic running safely, compliantly, and efficiently. Together, they unpack the o...

Your patients aren't just asking how to look better anymore - they're telling you they can't sleep, they feel foggy, they don't feel like themselves. And if you're only treating what's on the surface, you're missing half the picture. In this episode of Fresh Pod, Dr John Delaney and Loz McGlynn sit down with Carly Heckendorf, founder of Porcelain Skin, to explore how sh...

Your patients trust you with their most sensitive information - but is your clinic actually set up to protect it? In this episode of Fresh Pod, Dr John Delaney and Loz McGlynn sit down with Nicole Neil, Head of Information Security and Privacy at Fresh Clinics, to break down what clinic data security actually looks like in practice, without the jargon, and without the overwhelm. Nicole makes the c...

The US med spa market is growing fast… but it’s also more complex, more competitive, and more regulated than ever. In this episode of Fresh Pod, we sit down with Chief Commercial Officer Rob Price to unpack Fresh Clinics’ expansion into the United States - why Rob made the move, what he's learned on the ground, and what it means for med spa owners and healthcare professionals navigating this e...

Compliance can feel overwhelming in aesthetic medicine - especially with evolving regulations, different governing bodies, and increasing expectations around patient safety. In this episode of Fresh Pod , Fresh Clinics co-founder Dr John Delaney sits down with Meg Reid and Kirsty Barber , to unpack the real foundations of a safe and compliant aesthetic clinic. Together, they explore what complianc...

Choosing your niche can feel equal parts exciting and terrifying, especially when every clinic around you seems to be offering everything . In this episode of Fresh Pod, we sit down with Kia , founder of Blume Aesthetics , to unpack how clarity, confidence, and a well-defined niche became the foundation of her thriving boutique clinic. Kia shares her journey from starting intentionally small to bu...

Starting your aesthetic clinic can feel overwhelming - especially in those first 6–12 months when you’re juggling education, compliance, branding, patient trust, and your own self-belief. In this episode of Fresh Pod, we sit down with Elle Tallon, founder of Ellevare Cosmetics , to unpack the real journey of starting strong in the aesthetic industry. Elle shares her path from beauty therapist → em...

In this Foundation Series episode of Fresh Pod , we sit down with Stephanie , a leading skin educator and business owner, to explore one of the most overlooked opportunities aesthetic clinics: integrating skincare as part of every patient journey. Steph has spent years mentoring injectors and clinics across Australia, helping them elevate their results and confidence by pairing injectables with co...

In this Foundation Series episode of Fresh Pod , we sit down with Jaci Isaacs , owner of Art of Aesthetics , to unpack one of the biggest blind spots injectors can face: patient retention. Jaci’s Parramatta-based clinic has achieved a remarkable 88% rebooking rate and 90% retention , and in this conversation, she shares the strategies, mindset, and systems that helped her build loyal, long-term pa...

Every injector knows the industry isn’t easy to navigate - regulations shift, patients expectations evolve, and it can feel isolating. But what if you had founders who built a community-first model designed to solve those very problems? In this very special episode, we sit down with Fresh Clinics’ co-founders, Dr John Holbrook and Dr John Delaney, to hear the story of how Fresh was built - from sc...

Running a clinic or medspa can feel like you’re juggling a hundred tabs at once; patients, staff, compliance, and the pressure to grow. What if a few simple mindfulness tools could give you back clarity, calm, and confidence? In this uplifting episode, we sit down with Chelsea Pottenger - psychologist, author, and speaker on mindful high performance. Chelsea is the founder of EQ Minds and creator...

Running a medspa in the US can feel like going it alone. In this episode, two Fresh members share how they built patient trust, navigated regulations, and found the support that made all the difference. Fresh Clinics began in Australia, but our mission to support nurse injectors is now reaching across the US. In this special episode, we sit down with Christina and April; two US injectors and medsp...

Your role as a nurse injector goes beyond treatments, it’s about helping patients feel heard, supported, and whole. In this episode, Dr Izzy shows how understanding menopause and women’s health can transform results, retention, and your impact as a practitioner. Dr Izzy shares how menopause and perimenopause affect both wellbeing and aesthetic outcomes, and why nurses are uniquely placed to start...

Welcome to Fresh Pod.

Running a clinic is one thing; leading a team is another. In this episode of Fresh Pod , we sit down with Ally Atkins , Chief of People & Culture at Fresh Clinics, to talk about the mindset shifts, culture foundations, and practical systems that help injectors grow from solo operators into confident leaders of thriving teams. If you’ve ever felt nervous about hiring, unsure how to set the righ...

Knowing when to grow your clinic can feel like a chicken-and-egg dilemma. Should you hire staff first? Buy a new device? Or wait until the timing feels right? In this episode of Fresh Pod , we sit down with Heidi Bryant , owner of HB Aesthetics, to unpack the realities of scaling a cosmetic clinic. Heidi shares her journey from starting small to building a loyal client base, hiring her first team...

Running a cosmetic clinic isn’t just about great treatments - it’s about building a safe, compliant, and thriving business. In this episode of Fresh Pod , Business Strategist Meg Reid joins us to break down the essentials of a business health check. Think of it as opening the hood of your clinic: identifying what’s working, what needs attention, and where hidden opportunities for growth really are...