Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai A career path in online fraud prevention is anything but a pre-set, linear path. The options are many, but can still be confusing and challenging to get started, and to know what to do next. On today's episode of Fraudology, PJ Rohall, Head of Fraud Strategy & Education for SEON and the co-founder of the online fraud...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Today, Karisse answers the most common questions she receives from Fraudtech Solution providers, especially in sales & marketing. (And although this episode is focused on solution providers, those on the merchant side of fraud can learn a lot too. And, I welcome your feedback!) Why is it so important for online merch...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai If you were to create a Venn diagram of the AML/Compliance and fraud prevention industries, there would be some overlap. Although often, the two departments within a company & the 2 industries don't collaborate as much as maybe they should. In today's episode, Stephen Sargeant, creator of Airdropd, a company focused...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In light of a controversial lawsuit filed by the US Federal Trade Commission (FTC) against Walmart, the large US retailer published a 9-page press release that included details about their efforts to prevent fraud targeting their wire transfer services. It is rare for any company to publish their fraud prevention strateg...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Whether it’s online poker, slot machines, other casino games, and/or sports wagering, online gambling/igaming has been common throughout Europe, Asia, and other parts of the world. But, the US has been slow to catch up. In the last 5 years, more than 2 dozen states have made online sports wagering legal, with online casi...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai 3 weeks ago, Visa made an announcement....that they were going to make an announcement about chargeback rule changes for 2023 on 2 webinars beginning the following week. In their pre-announcement, they stated the rule changes would be a welcome change for online merchants, who have been long plagued with 1st party fraud...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai For most card-not-present businesses, chargebacks are seen as an inconvenience and a cost of doing business. But, what if there was a way to learn from your company's chargebacks to not only reduce lost revenue but improve your customers' experience? Today's guest, Dominick Squeo, former Director of Fraud Investigations...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai A lot has happened in fraud & payments this past week! We can only fit so much into one episode, so today, Karisse will talk about: A recap of the NRF Protect conference in Cleveland, OH; Karisse will provide highlights & takeaways from the sessions focused on online fraud, presented by CardNotPresent .com Provid...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai For most retailers, gift card fraud has been a continuous challenge. And especially given the tightening of regulations on crypto-currency & the Russian invasion of Ukraine, anonymous, untraceable gift cards are again a popular item with online fraudsters. Today, Jarrod Price, Director of Fraud Management at InComm P...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai The industry has long needed a “rebrand” from the term “friendly fraud”. And thanks to the efforts of several people in the industry, the shift from that term to “1st party misuse” is starting to catch on. Especially because “friendly fraud” is no longer concentrated to chargeback claims. We are now seeing other forms of...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Most online fraud-fighters may daydream about seeing their most prolific fraud rings facing real-world consequences for their crimes. But, very few get to see that kind of justice served. For a variety of factors, most online companies do not have a post-transaction investigation department whose focus is on further inve...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai When speaking with several retailers this week, Karisse has noticed several recurring themes. With a recession looming, fraud is increasing. But, is that the only reason they're so stressed out? This week's topics include: The stress many merchants are feeling while preparing for the 2023 budget season and why performing...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai This week, Karisse is joined by her good friend, and fellow fraud-fighter, Robert Capps. Like most online fraud-fighters, Robert fell into the world of fraud and Trust & Safety by accident. When he finished a network security project for a small startup called StubHub in 2008, he was asked to take on a new issue they...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Online fraud that isn't prevented, is now keeping lawyers in the US busy! Over the last month, several class action lawsuits have been filed against banks such as Wells Fargo, Bank of America, Capital One, TD Bank, and others, claiming these financial institutions were aware of the significant fraud risks to consumers, w...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai This week's interview episode is a little bit different. Instead of Karisse talking with a fellow fraud-fighter, you get to hear her be interviewed by her podcast producer & founder of the Rolled Up Network, Lucas Walker. In this conversation, Lucas asks Karisse about the fundamentals of fraud & chargebacks and w...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai How did we make it to episode 100?! Thank you to everyone who listens, shares, rates & reviews, and shared their time for an interview! And we are just getting started! It's no secret that as the economy goes down, online fraud goes up. And we are starting to see that happen. If a "Fraud Hurricane" is headed your way...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai We've all seen the headlines predicting a recession around the corner. And already, a handful of tech companies have announced lay-offs, which we can only assume are the first few "dominos". Uncertainty & fear are tough emotions to navigate. While I can't predict your future, I can provide: Insight into how the last...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In the online fraud prevention industry, there seem to be two different groups of professionals. Those fighting fraud "on the ground" for merchants, fintech, and/or marketplaces. And, those supporting & often selling anti-fraud technology to them. While both groups are on the same "side" of fraud (preventing it vs. c...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Elon Musk putting Twitter acquisition on hold due to fake accounts; It's both a sign of the times, and leads to more questions than answers https://www.npr.org/2022/05/13/1098741154/elon-musk-twitter-deal-hold-pause Bolt's Public issues are exposed, providing several lessons to other VC-financed fintech start-ups https:/...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Gil Rosenthal is back to Fraudology to talk about some of the common "rants" fraud-fighters have. The biggest one being, "Why fraud is not just a cost of doing business". We also talk about: How we approach conversations with C suite execs who often have this perception, the frustrations & the opportunities when face...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Sales volumes online grew rapidly by 30% in 2020 due to the impact of Covid-19 internationally. Now, 2 years later, as the majority of countries & consumers return to "normal", the growth rate of online business is now normalizing. How annual sales by category are projected to decrease compared to the last 2 years, w...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai There are several types of fraud-fighters, with different focus and skillsets. In most of our case, we fight & prevent fraud on behalf of online companies. Preferably, before the fraud occurs. But, others, investigate cases of internal theft in all areas of business such as embezzlement after the fraud act has been c...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai More than ever before, consumers are choosing where to spend their money online based on who they like and trust. And while not all trust is lost or built within the fraud or Trust & Safety departments, more merchants are conducting internal studies to understand the impact on their bottom lines based on building or...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai With fraud tactics ever evolving & innovating, it's important for online companies to also evolve to continually identify & prevent new fraud methods from being successful. But, changing or upgrading fraud technology is much more of a challenge than those outside of a merchant or Fintech company often realize. In...

Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai One of the important roles of online fraud-fighters for e-commerce & marketplace companies is to ensure your company's metrics stay below the thresholds for the card brand monitoring programs. If your chargeback & fraud ratios go above the thresholds set by each card brand, your company may face steep fees and fi...