Fraud On The Go

This episode features a candid conversation between André Ferraz, Incognia’s CEO, and Rizwan Shaikh, VP of Customer Service Delivery at Rapido — one the biggest mobility platforms in India. They unpack one of the big challenges of the gig economy: maintaining a healthy driver supply while also keeping risky drivers off the platform. Discussion topics include: Rapido’s innovative SaaS-style model f...

Promo abuse is silently siphoning millions from gig economy platforms—hurting margins, growth metrics, and customer acquisition efforts. This episode is a discussion between Sudhir Lanka (Grubhub), Danielle Miguez (Zé Delivery), and Jeniffer Rosa (Incognia) about how promo fraud happens, what to watch for, and how to stop it without killing your growth engine. Discussion topics include: How promo...

What happens when a gig economy platform replaces gut instinct with data-driven trust scores? In this episode, we sit down with Kunal Kumar, Principal Product Manager at Rebel Foods—a global cloud kitchen company in the food delivery industry—who led the design and rollout of trust scores for both customers and delivery riders. He shares how Rebel built their models, what signals matter most, and...

Cash on delivery (COD) is still the dominant payment method in many emerging markets—but with it comes operational complexity and high fraud risk. In this episode, we chat with Faisal Ahmad Jafri, who’s held roles at Glovo and foodpanda and led marketplace ops teams across Africa and Asia. He breaks down the challenges of courier collusion, proof of delivery loopholes, and the trade-offs between f...