Franchise Today

This week on Franchise Today the Doctor is in the house. That's right. The Telephone Doctor, Nancy Friedman will join host, Paul Segreto as they discuss the ins and outs of customer service. After all, when Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other well respected publications need an...

This week on Franchise Today the focus is on franchisee satisfaction and validation and how they ultimately combine for franchise success. Host, Paul Segreto welcomes as his guest, Michelle Rowan, President of Franchise BusinessREVIEW as they dive into the pitfalls that franchisors may face that slow down or even prevent growth and brand success. Paul and Michelle also discuss recent reports by Fr...

This week on Franchise Today, Host, Paul Segreto is joined by Mary Ann O'Connell, Founder of FranWise, a full-service franchise-consulting firm, specializing in strategic planning, operations, documentation and compliance. Women in Franchising is the topic of discussion that will parallel Mary Ann's long career in franchising from franchisee to franchise corporate executive to business owner provi...

This week on Franchise Today, host Paul Segreto welcomes as his guest, Evan Hackel, CEO of Ingage Consulting. Both members of the International Franchise Association's Franchise Relations Committee, Paul and Evan will focus on the franchise relationship and how engagement is the driving force in creating franchise brands that are "Better Together."   About Our Guest Evan Hackel is the Founder and...

This week on Franchise Today, our guests are co-founders of Pinot's Palette, Charles Willis and Craig Ceccanti. They will discuss how they've started their "sip and paint" brand at the height of tough economic times and have successfully grown to a world-class franchise brand despite being a relatively new industry segment and entertainment option while competing against a multitude of copycat bra...

Returning to Franchise Today is Greg Vojnovic, Chief Development Officer at Popeye's Louisiana Kitchen and Chairman of the upcoming Franchise Update Media's Franchise Leadership & Development Conference. Greg and host, Paul Segreto will preview this year's event, including some big changes that is believed to take the Conference to the next level. While the Franchise Leadership & Development Confe...

Franchise Today is back and stronger than ever as it marches towards its 6th year on the air. After a period of organizational change and subsequent transition back to Franchise Foundry, Franchise Today founder, Paul Segreto is back as show host and his first guest is Mary Kennedy Thompson, President of Mr. Rooter Plumbing and Executive Vice President of The Dwyer Group. About Our Guest Mary Kenne...

This rebroadcast is from The Franchise Model Series from earlier this year. Host, Paul Segreto welcomed as his guest, Mark Liston, President of Glass Doctor. Paul and Mark discussed operations support and franchisee relations best practices with emphasis on the franchise relationship itself. About Our Guest Mark Liston is President of Glass Doctor, a brand of the Dwyer Group. In franchising since...

This week on Franchise Today is a replay from the Franchise Finance series that aired in early 2013. Host, Paul Segreto welcomed as his returning guest to the show, Ron Feldman, CEO and Co-founder at Franchise America Finance. Paul and Ron focused on several options, traditional and new for today's franchisees to explore and secure financing in continued tight, but slowly loosening credit markets....

This week on Franchise Today is a rebroadcast of the recent show with special guest, Mitch Schlimer, serial and social entrepreneur, host of the popular radio show, "Let's Talk Business", founder of Let's Talk Business Network, and founder of Entrepreneurship Hall of Fame. Franchise Today host, Paul Segreto and Mitch discussed the exciting things going on at the EpiCenter, the home of the Entrepre...

This week on Franchise Today, host, Paul Segreto is broadcasting LIVE from Franchise Update Leadership & Development Conference at the Intercontinental Hotel in Atlanta. With assistance from "roving reporter", Cheryl Ryan from Franchise Update Media Group, Paul interviews various franchise executives attending the conference, exploring their thoughts on what they're learning and hoping to take awa...

This week on Franchise Today, host Paul Segreto is joined by Mitch Schlimer, serial and social entrepreneur, host of the popular radio show, "Let's Talk Business", founder of Let's Talk Business Network, and founder of Entrepreneurship Hall of Fame. Paul and Mitch discuss the exciting things going on at the EpiCenter, the home of the Entrepreneurship Hall of Fame where this year's nominees include...

Franchise Sales & Development is one of the cornerstones of the franchise business model and it was a key topic during the Franchise Model Series this past June on Franchise Today. Host, Paul Segreto was joined by Robert Stidham, President of Franchise Dynamics, the world's leading full-service ‘franchise sales outsourcing' (FSO) firm. Paul and Robert dove into franchise sales and development best...

Riding the wave of a very productive week at the IFA Public Affairs Conference in Washington DC, host Paul Segreto is joined by former IFA Chairperson and long-time CEO of The Dwyer Group, Dina Dwyer-Owens. On this week's show Dina shares her experience and perspective on IFA efforts on Capitol Hill. Paul and Dina will touch on some of the particular issues addressed at the just completed conferen...

This week on Franchise Today, host Paul Segreto is joined by a 4-headed star-studded panel of experts from the International Franchise Association to discuss the upcoming IFA Public Affairs Conference in Washington DC September 16-18. IFA experts include Matt Haller, Jay Perron, Dean Heyl and Erica Farage. Each talks about state and federal issues and the various ways franchisors, franchisees and...

Starting off the new season on Franchise Today focus is on the upcoming Franchise Update Leadership & Development Conference. Joining host, Paul Segreto from the Conference Board of Directors is Tom Wood, Conference Chair and President & CEO of Floor Coverings International, Shelly Sun, CEO & Co-founder of Bright Star Care and Greg Vojnovic, Chief Development Officer of Popeyes. Paul and guests di...

The Franchise Model Series wraps up this week on Franchise Today with a segment on Technology in Franchising. Host, Paul Segreto is joined by Amit Pamecha, Founder & CEO of FranConnect, one of the leading technology companies in franchising. Paul and Amit discuss current state of affairs in franchising technology, what franchisors should be doing to improve their technology infrastructure and taki...

Franchise Sales & Development is one of the cornerstones of the franchise business model and it's the topic this week as the Franchise Model Series continues on Franchise Today. Host, Paul Segreto is joined by Robert Stidham, President of Franchise Dynamics, the world’s leading full-service ‘franchise sales outsourcing’ (FSO) firm. Paul and Robert dive into franchise sales and development best pra...

On this SPECIAL EDITION of Franchise Today, our guest is Susan Black-Beth, Founder of Dealmakers' Summit. Host, Paul  Segreto and Susan discuss the second annual Dealmakers’ Summit, which serves as a unique platform for matching growth-oriented companies in franchising with capital partners to keep private equity dollars in the franchise sector. Founded in 2012, Dealmakers' Summit, to be held Augu...

In the second week of The Franchise Model Series, host, Paul Segreto welcomes as his guest, Mark Liston, President of Glass Doctor. Paul and Mark discuss operations support and franchisee relations best practices with emphasis on the franchise relationship itself. About Our Guest Mark Liston is President of Glass Doctor, a brand of the Dwyer Group. In franchising since 1981, Mark is very involved...

After a very successful 4th Annual Franchise Legal Series on Franchise Today, up next is the Franchise Model Series - Consumer Marketing, Operations & Franchisee Relations, Franchise Sales & Development, and Technology in Franchising. The 4-part series begins this week and continues throughout the month of June. In the first segment, the topic is Consumer Marketing and our guest is Ed Waller, VP C...

As the 4th Annual Franchise Legal Series comes to an end, host, Paul Segreto is joined by Dean Heyl, Senior Director, State Government Relations, Public Policy & Tax Counsel at the International Franchise Association. Dean provides a recap of the recently completed IFA Legal Symposium held in Washington DC. About Our Guest Dean Heyl is a veteran lobbyist, attorney and expert on issues impacting fr...

Heading down the backstretch in the 4th Annual Franchise Legal Series, host, Paul Segreto is again joined by Jonathan Redgrave, Partner at Redgrave LLP. The topic of discussion focuses on eDiscovery and what franchisors should know and be prepared for when required to produce records of digital communications. About Our Guest Jonathan Redgrave is a founding partner of Redgrave LLP. He has extensiv...

In this, the sixth week in the 4th Annual Franchise Legal Series on Franchise Today, host, Paul Segreto is joined by Lane Fisher, Partner at FisherZucker LLC. This is the fourth appearance by Lane in the annual Franchise Legal Series making him the only franchise attorney to participate in the event since the premiere broadcast in 2010. In this segment, Paul and Lane discuss Item 19, Financial Per...

In the fifth week of the 4th Annual Franchise Legal Series on Franchise Today, host, Paul Segreto is joined by Mark Kirsch, a returning guest to the legal series. Mark is a principal at Gray Plant Mooty and a member of its Franchise & Distribution practice group. Paul and Mark discuss outsourcing of franchise sales with a look at various opportunities and pitfalls that may be encountered along the...