Focus On Claims

Ready to learn something new like Ernie Bray did? 🤔 Then listen to his Focus On Claims podcast with Richard Shamooilian (Richie S.) and Alan Tzvika Nissel with AMPR Consulting. They help property owners navigate the complex world of construction defect claims. After Alan went through his own experience with a building he owned, he and Richie thought this is something they could do for other peopl...

Ernie interviews Timon Gregg of Strala. Their mission is to deliver optimal claims outcomes to insurance companies. They are rebuilding claims processing and are on a mission to process every claim in the world. Stay tuned as we dive in to our conversation with Timon.

Focus On Claims - Michelle Raue of Preferred Mutual by Ernie Bray

Heather Goudreau of Global Guardian Optima SIU started her insurance journey as a desk investigator never thinking this area would encompass her career. But being an investigator satisfied her inquisitive nature. In this Focus on Claims episode she shares her opinions about the hands-on, in-person method and gives good advice for ongoing learning.

In this episode of Focus On Claims, Ernie interviews insurance executive and industry expert Gordon Pennington, Chief Executive Officer, Global Guardian Services, LLC.

It’s not often Ernie Bray can talk college sports and insurance with one of his Focus On Claims guests. He could with Christopher Sestito whose insurance career spans decades (25+ years). Hear how playing sports aided his career, skills valued then versus now, tips for appraisers, and his take on the role of AI. It’s an engaging conversation, listen in. 🎧

Ernie Bray’s full Focus On Claims podcast episode with appraiser partner, Dan Amato. Learn how general customer service experience can evolve into a niche career you can stand out in. Here’s an episode guide: @ 2:00, starting at ACD @ 16:30, breaking into the industry @ 24:30, Dan’s six tips for new appraisers If you’re serious about being an independent appraiser, take the time to listen 🎧 - it...

Recently, Ernie Bray hosted Joey Daryanani and Jason Spafford who both have decades long careers with CSAA Insurance Group, a AAA Insurer on his Focus On Claims podcast. Hear the interesting story of how the Specialized Services area of the company began and how it’s evolved into three areas of service: Call Centers, Training and Claims TPA. Their strategic partnerships with clients come in all sh...

How does someone get hooked on insurance? For a sports guy like Bob Cretel, it started with a football 🏈 helmet. After decades in the industry, he’s turned to claims consulting to help the next generation. 🙌 Listen to his Focus On Claims talk with Ernie Bray and learn why he thinks insurance is one of the most important industries in our economy.

Only three and half years into his independent appraiser career, Ernie Bray says Brad Fancher shines as a positive ✨ influence in the industry. A self-described process guy, Brad learned to pace himself when starting out. His mantra is to “stay teachable” as he gets great satisfaction knowing more than he did yesterday. Settle in and listen to this extended Focus On Claims conversation between tw...

With claims processing, automation isn't always the answer. ACD's appraiser partner Chanel Tran in Charlotte, NC can vouch for that. Many times, vehicle owners will tell her she’s the first person they’ve talked to. People want to talk to a fellow human! Listen 🎧 to Chanel’s Focus On Claims interview with Ernie Bray – you’ll hear this solo entrepreneur’s career journey, her passion for helping pe...

How impressive is this – over 8️⃣0️⃣ years of vehicle history and automotive data related experience. This is what auto industry veterans Adam Siner and Edie Hirtenstein have, and together they’ve created a unique online vehicle data application service called VINData. Between them, thousands of custom data solutions for all vehicle types have been done for a wide variety of clients. And the best...

AutoClaims Direct Inc. (ACD) has that service + technology combo that makes us unique in our industry. How do we do it? It starts with the right people. In his newest Focus On Claims interview, Ernie Bray talks to our very own Michelle Peck and Nick Ramirez. They describe how they serve as consultants, advisors and facilitators…being that connecting part that streamlines the claims process. And th...

With digital media and the manipulation possible, recognizing what’s fake versus real can be problematic. The biggest challenge for Attestiv, Inc. CEO Nicos Vekiarides is educating companies on why preventing fraud and risk is a critical issue that needs attention. But what he’s doing is getting noticed – Edgy Labs has Attestiv on their list of 10 innovative tech startups to watch out for in 2021....

Small business owner Sosse Kevorkian’s path to being an independent appraiser is an interesting one. As a woman, she faced doubters and had to prove she was capable. But Sosse succeeded because she believed in herself. Advice Sosse has for other IAs? It’s so important to: ✳️communicate ✳️ status ✳️document ✳️message. Listen to her Focus On Claims interview with Ernie Bray.

Jimmy Hicks who leads AAN, Inc. remembers the days when an adjuster showed up in a suit and holding a ladder. The average cycle time? Thirty days‼️Obviously, the property side of insurance has evolved since then. Hear about Jimmy’s journey through the decades and how AAN has adapted to industry changes, how they maintain solid adjuster & appraiser relationships, and what principles guide them. Lis...

The year 2004 was pivotal for Tony Villa. The CEO of Insuresoft asked himself how do we diversify and modernize our core system platform? The result is, as Tony likes to say, “core and more.” Listen to his Focus on Claims interview 🎤 with Ernie Bray to hear what that grew into as well as his thoughts on build vs. buy, ecosystems and creating brand awareness.

What separates Darren DiMaria’s company – DCI Solution – from its competitors is the time taken to do a fair and accurate valuation on a vehicle from a client. We’re not talking about your average auto but specialty vehicles like trucks, buses, classic cars, farm and heavy equipment. The difference in valuation can be tens of thousands of dollars.

With auto claims, only about 8% involve some sort of diminished value. But the insurance industry wants to be fair and accurate with these claims. This is where Roy Duplantier, president of Accurate DIV (Diminished Inherent Value) comes in. With their data, he’s giving insurance carriers a different way of determining diminished value that takes the subjectivity out of it. His solution is seamless...

Guillermo Cornejo has a passion for 🏍 motorcycles 🏍. So much so that he created the first and largest peer-to-peer motorcycle rental community in the U.S. But it wasn’t easy – for this entrepreneur it took three times and five years to launch Riders Share. His goal is to make motorcycle riding more accessible and affordable and he’s doing it! Guillermo reports 13,000 successful rides and over 20,0...

Dylan Whitehead been around the insurance block, learning the business from the ground up. When his career took him to Australia to lead a start-up, he went to the TPA market for help but didn’t find it. Instead of being deterred, he created the solution he was seeking. At the core is the perfect mix between humans and automation when it comes to servicing claims. Process-focused technology can ha...

For Christopher Stanley, training is everything. Eleven years ago he was fortunate to have someone show him the auto damage appraiser/adjuster ropes via ride-alongs…four days a week for six months. Now, his company IA Path teaches new adjusters and appraisers how to get started. And he trains them properly because he knows from experience that an IA has to adjust on the fly, make decisions and, at...

A self-proclaimed data geek, Bob Frady, wants to tell you everything bad that can happen with your property. Why? Because for most people, their home is their single biggest investment and a property claim can be a huge interruption to daily life. You’ll want to hear this innovator’s Focus on Claims conversation with Ernie Bray

When it comes to the Internet, "seeing is no longer believing" is how Craig Stack describes it. Craig is the founder of Truepic a company hyper-focused on authentic photos and videos to help not only the insurance industry but lenders, jewelers, e-commerce sites, and more. The millisecond a photo is taken using his camera technology, it’s run through 22 fraud detection tests. Listen in to learn mo...

Claim Genius Inc is one of the leading artificial intelligence claims organizations. By integrating AI in all the right places, they make claims processing, damage assessment, and recycling a smooth experience.