Flight Path by Tern

In this week’s episode of Flight Path , David, Molly, and Brad pull back the curtain on the latest behind-the-scenes progress at Tern. From a milestone host agency partnership to significant product updates, this is a big one. Tune in for a grounded yet energizing look at how the team is learning directly from users, rapidly iterating, and pushing the platform forward—especially when it comes to g...

Welcome back to Flight Path! This week; David, Molly, and Brad — unpack a packed week of updates, team reflections, and product evolution. Coming off Memorial Day and a week at ASTA, the team brings fresh insights and exciting momentum. If you’re a Tern user or just travel-curious, this episode is packed with meaningful updates, feature walkthroughs, and what’s coming next. Timestamps: 00:00 — Int...

00:00 — Intro & ASTA Check-in Brad and Molly explain why David's out and set the tone for an episode full of reflections and updates post-webinar. 02:30 — The Hiring Squeeze The team discusses the intense hiring phase, balancing product momentum with the need to grow thoughtfully. 03:45 — Shared Folders Launch No more one-by-one item sharing! Learn how new bulk folder sharing is already sa...

In this episode: [00:00] Webinar week hangover – The team reflects on the excitement (and exhaustion) of delivering the biggest webinar yet. [01:45] Launching three core features – From folders and subfolders to packing lists and booking overviews, the team dives into what shipped—and what blew users' minds. [05:00] Community-driven dev – Real-time beta feedback turned into same-day launches t...

This week’s episode of Flight Path brings you behind the scenes of what might just be Tern’s most dramatic product launch yet. David, Molly, and Brad dive into a whirlwind week of sprinting toward next Thursday’s webinar, onboarding new teammates, and launching features that are already changing how advisors work. 🎯 What’s Inside This Episode: 00:00 - Intro + Webinar Anticipation David tees up th...

Welcome back to Flight Path—the podcast where the Tern team shares what’s new, what’s launching, and what’s ahead in the world of travel tech. In this episode, David (CEO), Molly (Head of Product), and Brad (Head of Design) take you behind the scenes on one of the most requested and complex features Tern has ever built: invoicing. From shifting product perspectives to learning directly from adviso...

Welcome to Flight Path — your weekly update on all things Tern. In this high-energy episode, David, Brad, and Molly recap an incredible week of updates, community connections, and big steps forward for the product. They reflect on advisor stories from Clia, including mobile workflows and switching host agencies just to get access to Tern — and dive deep into the latest AI, quality of life, and pro...

Welcome back to Flight Path! In this week’s episode, David, Brad, and Molly reflect on a whirlwind of product improvements, user interviews, and upcoming events. From AI-powered enhancements to better formatting tools, a redesigned trip overview tab, and smarter invoicing flows, the team shares what’s new, what’s coming soon, and what they’ve learned from talking to advisors. This episode offers a...

This week on Flight Path , the Tern team opens up about a powerful week of reflection, product progress, and community feedback. Fresh off their leadership offsite, David, Molly, and Brad take you behind the scenes of what’s changing, what’s improving, and how a fiery Facebook thread sparked renewed energy and commitment across the company. From simplifying forms to improving email deliverability,...

In this milestone episode of Flight Path , the Tern team dives into one of the biggest feature launches of the year: AI-Powered City Guides . From Las Vegas to Istanbul, the conversation spans new feature rollouts, hilarious team moments, reflections on community impact, and a forward-looking vision for agency back offices and personalization at scale. Welcome & Weekly Vibes David, Brad, and M...

This week on Flight Path , the Tern team unveils some of the most highly requested updates to date—including a massive forms upgrade that will change how you collect traveler details forever. 🚀 David, Molly, and Brad walk through a packed week of shipping, covering everything from smarter collaboration tools to powerful agency onboarding improvements. Plus, they preview what's coming next: ou...

This week on Flight Path , we're zooming out and digging deep. David, Molly, and Brad share how Tern is pushing into its next chapter—refining the platform, integrating AI more meaningfully, and unveiling a new era of collaboration and connection for agencies and advisors alike. Welcome & Updates from the Road Where in the world is everyone this week? From ski towns to Florida road trips,...

This week on Flight Path , David, Molly, and Brad dive into another packed episode covering major updates, exciting AI developments, and the latest from the ASTA River Cruise Expo in Vienna! 🚀 What's New? Smarter Forms & Better Data Collection – Now, gather passport details, loyalty programs, and more directly within trip request & group sign-up forms! Commission Management Gets an Up...

In this episode of Flight Path , Brad steps in as host while David takes a well-earned break! He’s joined by Molly (Head of Product) and Jade (Product & Operations Specialist) to break down some of the most exciting updates yet for travel agencies and advisors using Tern. Agency Suppliers Update – Say goodbye to duplicate supplier names! Agencies can now create a clean, structured supplier lis...

Welcome back to Flight Path! This week, we’re celebrating major wins across the board—including long-awaited features, a huge agency-focused webinar, and exciting updates about the Tern Users Conference! 🎉 🔹 No More Default Times on Itineraries! Say goodbye to midnight UTC—now you can create itinerary activities without setting a specific time. 🔹 Payout Statements for Agencies! Easily consolida...

This week on Flight Path, we’re celebrating major updates for agencies, advisors, and groups! 🎉 🔹 Commissions Overhaul: Commission types are live! Agency owners can now set custom splits for personal travel, referrals, promotions, and more. 🔹 Seamless Client Approvals: Travelers are now auto-directed to their next step after approving a trip, reducing back-and-forth. 🔹 Email Migration Update:...

Welcome back to Flight Path ! This week, we’re diving into major commission rule updates for agencies, smarter supplier management , and user-requested fixes that streamline your workflow. Commission Rules Overhaul: Agencies can now define custom commission types , adjust payouts based on travel dates , and set default split rules to simplify tracking. Supplier List Controls: Agency admins will so...

Welcome back to Flight Path , the go-to podcast for all things Tern ! This week, we’re bringing you some game-changing updates that will streamline your workflows and eliminate even more invisible work from your business. New Feature: Inventory Management! 🎉 Now track and control room availability in group trips—no more overbooking! Instant Automations! 🚀 Set up emails to send immediately when a...

Welcome back to Flight Path ! This week is packed with exciting updates and new features based on your feedback. 🛠 Polishing Tern Based on Your Feedback: Birthday fields are now required on trip request forms! No more chasing clients for DOBs. Middle names can now be collected at sign-up—perfect for booking flights & cruises. Editor upgrade: Now you can copy-paste images from other sites witho...

Welcome back to the Flight Path Podcast! 🎙️ This week, we’re diving into some exciting new features and updates that will streamline your workflow and help you sell more effortlessly. 🚀 Highlights: Optional Add-Ons Are Live: A game-changing feature for upselling optional activities, excursions, and more—perfect for both FITs and group travel! We’ll walk you through how it works and why it’s a mus...

In this week’s episode of Flight Path , we cover some major updates that make Tern even more seamless for advisors and their clients. Join David Shull (CEO and Co-Founder), Brad Turner (Head of Design), and Jade Pathe (Interim Head of Product) as they dive into: This Week’s Highlights: Simplified Client Login: A faster, easier way for travelers to create accounts and interact with itineraries – no...

In this episode of the Flight Path Podcast , we kick off 2025 with some game-changing updates to Tern! David, Brad, and Jade dive into the latest improvements, including highly requested features and a look ahead at what’s in store this year. Flexible Pricing Overhaul: Per-night pricing is no longer your only option! Learn how Tern’s revamped pricing makes quoting cruises, all-inclusives, and othe...

Join us for the final Flight Path podcast of 2024! 🎉 In this special episode, David Shull, Molly Johnson, and Brad Turner are joined by engineers Andrew Hooker and Spencer to celebrate an incredible year at Tern and dive into highlights from our recent team offsite and hackathon. Here's what you can expect: Key Highlights: Hackathon Innovations : Spencer and Andrew demo their award-winning projec...

In this episode of Flight Path , the Tern team recaps the highly anticipated groups webinar, dives into new features like room selections and end-to-end trip sign-up flows, and shares a behind-the-scenes look at how these game-changing updates came together. Plus, get a sneak peek at what’s coming next for Tern in 2025! Webinar Recap: Groups End-to-End Flow (00:46) The team reflects on how all the...

In this packed episode of Flight Path , the Tern team introduces a new hire, recaps recent feature launches, and previews what’s coming next—including game-changing updates for group travel! Join David, Molly, and Brad as they celebrate milestones, discuss room selection functionality, and share insights on Tern’s end-to-end vision for groups and beyond. Meet Jade Pathé! (02:07) The team welcomes...