Flight Path by Tern

Episode Overview:  In this episode, the Tern team kicks off the first Flight Path episode of 2026 with a holiday recap and a look at what’s already shipping in the product. David Shull (CEO and co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) dive into dashboard time zone fixes, a new beta tool for merging duplicate bookings, and recent quality of life improvements. F...

Episode Overview: In this episode, the Tern team wraps up 2025 with a special year-end reflection. David Shull (CEO and co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share recent product updates, then look back on the biggest wins, hardest lessons, and most memorable moments of the year. From the redesigned client mobile app and commission reconciliation progress t...

Episode Overview: In this episode, the Tern team recaps an action packed week featuring their final 2025 webinar, major product milestones, and behind the scenes reflections from the entire R and D org. Hosts David Shull (CEO and Co founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) dive into the chaos, adrenaline, and community love surrounding the event. From faster trip...

Episode Overview: In this episode, the Tern team recaps a packed week leading into the upcoming December webinar. David Shull (CEO and Co Founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) dive into advisor training moments from the Cancun retreat, major improvements to agency contact ownership, new group trip signup enhancements, and fresh reporting filters that make sale...

Episode Overview: In this episode, the Tern team kicks off with a warm welcome to Abby, Tern’s new Head of Customer Experience, as she joins David Shull (CEO and Co founder) and Molly Johnson (Head of Product). Together they dive into the past two weeks of conferences, new learnings from advisors, and the evolution of Tern’s CX strategy. From major AI Assist upgrades to improvements in agency work...

Episode Overview: In this episode, the Tern team dives deep into what’s been happening across product, design, and strategy. Hosts David Shull (CEO and Co-Founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share updates from Cruise World, new supplier integrations, and major reporting improvements. From a peek at Tern’s long-term vision to how they’re scaling customer expe...

Episode Overview: In this Halloween edition of Flight Path, the Tern team including David (CEO and Co-founder), Brad (Head of Design), and Molly (Head of Product) share major platform updates and a behind-the-scenes look at the rollercoaster week that brought them to life. From launching Tern’s first tour integration with Project Expedition to fresh reporting enhancements and email system recovery...

Episode Overview: In this episode, the Tern team reunites after a few busy weeks of travel, product launches, and webinars. David Shull (Co-founder & CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) dive into the whirlwind of events that kept them on the move, from industry conferences and advisor meetups to a founder retreat in Utah. They share insights from Tern’s late...

Episode Overview: In this episode, Brad hosts while CEO David is away, joined by Product Manager David Tilly and Designer Ursula. The trio dives into Tern’s latest updates for agency admins, including the brand-new agency dashboard, automated payout emails, and design refinements that make the platform faster and more intuitive. They also tease upcoming features like global search and next-level t...

Episode Overview: In this episode, the Tern team takes listeners behind the scenes with guest host Brad Turner, filling in for CEO David, joined by Head of Product Molly Johnson and Product Designer Ursula. From Cancun conferences to dashboard polish, the trio covers new product updates, design wins, and the hilariously named “chips and subs” projects. Expect insights on UI improvements, mobile re...

Episode Overview: In this episode, the Tern team dives into a packed week of updates and insights. David Shull (Co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share behind-the-scenes stories from their week, from scaling support after record growth to unveiling new product upgrades. From the revamped payments model to per-room deposits, improved document handling, a...

Episode Overview: In this episode, the Tern team recaps an energized week following the user conference and webinar. Hosts David Shull (CEO and Co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) share updates on customizable dashboards, new lodging library functionality, and a long-awaited upgrade to document management. From more intuitive room setup to deposit flexibi...

Episode Overview: In this episode, the Tern team dives straight into a packed agenda fresh off the user conference. David Shull (CEO and co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) break down major feature launches and the behind-the-scenes process that brought them to life. From the highly requested dashboard to next-level reporting, a redesigned mobile app, and...

Episode Overview: In this episode, the Tern team dives into their final Flight Path of August 2025 with updates, reflections, and a preview of what’s ahead. CEO and Co-founder David Shull, Head of Product Molly Johnson, and returning guest Jade Pathe cover advisor success stories, lessons from recent bootcamps, and major product improvements. From new agency settings to a complete overhaul of paym...

Episode Overview: In this episode, the Tern team dives into a busy week of updates across the platform. David Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) cover major milestones including the long-awaited improvements to the text editor, the release of payment due dates in the calendar, and new polish in the mobile app. From energizing stories out of Travel Week t...

Episode Overview: In this episode, the Tern team dives into another packed week of platform improvements, customer stories, and behind-the-scenes wins. David, Molly, and Brad share highlights from Virtuoso Travel Week, celebrate Bootcamp success, and unveil new product updates that make everyday workflows faster and smarter. From deep work on insurance and reporting to mobile-friendly design tweak...

Episode Overview: This week on Flight Path , the Tern team is buzzing. CEO and Co-Founder David Shull, Head of Product Molly Johnson, and returning Product Lead Jade Pathe are here with a jam-packed update on what’s new, what’s next, and what’s already making a difference for travel advisors. From the energy of 1,000-person live Bootcamps to long-awaited Trip & Activity Editor upgrades, this e...

Episode Overview: This week on Flight Path, David (CEO), Molly (Head of Product), and Brad (Head of Design) take us behind the scenes of some of Tern’s most exciting recent releases. From a powerful new calendar view and an overhauled traveler form flow to a sleek, redesigned mobile app, this episode is packed with updates that make life easier for advisors and experiences smoother for clients. Pl...

Episode Overview: In this episode, the Tern team dives into a jam-packed week of product improvements, AI-fueled innovation, and a major new training initiative. David (CEO), Molly (Head of Product), and Brad (Head of Design) reflect on everything from smarter contact forms and a polished new mobile app preview to inclusive updates and surprisingly satisfying tag clean-up features. Plus, they teas...

In this episode, David, Molly, and Brad reflect on a packed week at Tern. From in-person team bonding to product rollouts and user empathy exercises, they share what’s new, what’s coming, and how it all ladders up to building the best possible platform for modern travel advisors. (00:49) New Hire Offsite Recap Tern’s remote team came together in Plymouth, MI for a new hire orientation focused on b...

In this episode of the  Flight Path Podcast , Tern CEO David Shull is joined by Molly Johnson (Head of Product) and Brad Turner (Head of Design) for a transparent and action-packed recap of the week in product. They cover a recent email bug incident, the long-awaited launch of multi-contact forms, a wave of text editor rollouts, and mobile app upgrades that are making things smoother for travelers...

Happy 4th of July from the Flight Path crew! In this week's episode, David (Tern’s CEO), Molly (Head of Product), and Brad (Head of Design) are celebrating summer—and the avalanche of new features, updates, and future plans at Tern. And for those curious about where Tern is headed long-term? You’ll hear the team unpack what’s next—from deeper payments infrastructure to potential supplier integ...

In this final June episode of Flight Path , the Tern team (David, Molly, and Brad) dive into a transformative week at Tern HQ—and it’s a big one. From team expansion to user conference planning, this episode is packed with behind-the-scenes updates and future-facing product features. 00:00 – Welcome & Week in Review David, Molly, and Brad reflect on a week filled with new hires and big ambitio...

In this week’s early edition of Flight Path , the Tern team is back with a packed episode recorded just before the Juneteenth holiday. David (CEO), Molly (Head of Product), and Brad (Head of Design) reflect on a week full of shipping updates, new team members, performance improvements, and the challenges of balancing security with user experience. 00:00 – Introductions & Juneteenth shoutout 02...

Welcome back to Flight Path , your weekly behind-the-scenes look at what we’re building at Tern! This week is packed with major news, impactful product updates, and a special guest interview you won’t want to miss. Listen to Office Hours Here https://open.spotify.com/show/5VoYI891SDJkhlQFpuwuip?si=nIBeINnSQVKo4aJR5IpWFg 00:00 – Intro & chaos avoided David nearly live-streams the episode by mis...