Fixed Ops Roundtable

What if one change in your service process could boost customer retention by 29% ? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly how. We’re coming to you from Uber’s World Headquarters in New York City. Sarah Vantine and I sit down with Rob for a powerful conversation about how BG’s data-driven appr...

In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores and shares simple, practical ways to boost inboun...

In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships. Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls into the service bay, and creating a culture where...

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis. We talk about how tariffs could shake things up, how technician shortages are forcing dealers to think differently, and wh...

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shares why some manufacturers are holding back cars, w...

In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide. We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode:  How Mic...

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John breaks down three pra...

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall work (and why it’s now a goldmine for retention)...

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Ow...

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com . With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation. 👉 Register for...

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos. In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments...

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses....

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry. 👉 Register for the upcoming Fixed Ops Roundtab...

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy bring...

In this episode, I’m joined by none other than Aaron Watters , CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025 . 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line might be the easiest fix you’re overlooking The...

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye , and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in automatic vehicle inspection systems by scannin...

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. 👉 Register for the upcoming Fixed Ops Roundtable...

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. We’re diving deep...

In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres , and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like Caliber Collision, Gerber Collision, and Crash...

John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, he’s a true pio...

In this episode, I'm joined by Tim Allbritten , Director of OEM Business Development at BG Products, Inc. , to unpack the game-changing impact BG is having on dealership service departments across the country. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if you could boost service drive efficiency, increase revenue, and keep customers coming ba...

In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar. Ryan isn’t just a leader—he’s a disruptor turning what most view as a headache—a recall notice—into a secret weapon for dealer profitability and customer retention. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ryan and I dive into the evolution of fixed operations as we discuss h...

In this episode, I sit down with my friend and industry powerhouse, Dave O’Brien, CEO of Woven Solutions. We get real about what it takes to fix results where they matter most: your people, your culture, and your leadership. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if the secret to dealership success isn’t in the numbers, but in the people?  In...

In this episode , I sit down with Matt Gray, OEM Program Director at Better Car People, to unpack the game-changing strategies that are shaping fixed operations in 2025. From the rise of AI-powered voice assistants to the importance of emotional intelligence in service interactions, Matt shares actionable insights that will help your dealership build lifelong customer loyalty. 👉 Register for the...

In this episode, I’m joined by John Fairchild, a Fixed Ops High-Performance Coach and the mastermind behind Fairchild Automotive Solutions. John has spent decades helping dealerships optimize their service departments, increase profitability, and build accountability-driven teams that consistently perform at the highest level. Today, we’re diving deep into a 90-day strategy that will transform you...