Finding Your EPIC

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Gavin Scott, customer experience expert, facilitator and leadership coach. Having spent years working in customer service and leadership development, Gavin explains how listening became far more than simply hearing words. Through coaching customer conversations and developing leaders, he learned to recognise...

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Mona Husemöller, Head of Affluent Proposition at NatWest. Mona shares how a reflective mindset has shaped both her career and her view of the world. Originally from Germany and having lived and worked across multiple countries, she explains how global experiences taught her adaptability, resilience and the v...

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Emma Barrett, Global Strategic Marketing Director, Innovation at Solenis. Emma explores how bringing calm into leadership can influence not just how teams perform, but how they feel at work. She shares how creating the right environment enables people to speak up, challenge ideas and contribute more openly....

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Dr Colin Williams , Customer Field CISO at Computacenter. Colin shares how his early experiences shaped a strong sense of self and accountability, and how this continues to influence the way he leads today. He explores the importance of resilience, self-awareness and learning to embrace who you are, rather t...

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Ryan Davies, Business Development Manager at NatWest. Ryan shares how a change in environment shifted his experience from surviving to thriving. He explores the role of psychological safety, the impact of agile ways of working, and why trust and flexibility are critical to high-performing teams. He also refl...

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Mary Taylor (de Sausmarez), Managing Director at Renaissance Global. Mary shares how a moment of unexpected self-awareness led her to reflect on the unspoken realities women can experience in senior leadership. She explains why naming difficult feelings can create greater understanding within teams and why h...

Welcome to the Finding Your EPIC ® podcast. In this episode, host Jacqueline Frost talks to Emma Chatwin, Vice President Marketing Europe at Fujitsu. Emma reflects on what consistency has meant across 25 years in one organisation. For her, consistency is not rigidity, but showing up with the same intent - creating stability, trust and psychological safety for others, especially during challenging...

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Donna Herdsman, Senior Client Partner and Head of DE&I Advisory (EMEA) at Korn Ferry. Donna shares an early career lesson about sponsorship, and how she learned the importance of understanding decision-makers and their motivations, eventually coining the term "empowering sponsorship". She recou...

Welcome to the Finding Your EPIC ® podcast. In this episode, host Jacqueline Frost talks to Beau Rollins , Global Head of Biocompatibility at Convatec.  Beau shares his leadership philosophy, explaining how traditional management books felt cold and clinical, promoting competitive "cut the herd" approaches that didn't resonate with him. Instead, he believes that when employees feel...

In this episode, host Jacqueline Frost talks to Kalavati Bhashyam , Senior Director, Hardware Engineering for Robotics and Enabling Technologies at Smith+Nephew Kala shares the epic realisations that have shaped her twenty-year career, moving from technical expertise to senior leadership. She shares her thoughts on the distinction between healthy "good stress" and debilitating imposter s...

In this episode, host Jacqueline Frost talks to Karel van Gorp , Vice President Marketing MEA, India, South East Asia and ANZ & Global VP Consumer Brands at Solenis.   Karel shares his leadership philosophy that whilst anyone can sail in calm summer weather, true leadership emerges during storms. He emphasises that current global conditions - economic and social uncertainty; require strong lea...

In this episode, host Jacqueline Frost talks to Paolo Beltrame , CEO Australia & New Zealand at EQUANS.  Paolo shares his passion for treating gender balance as a business transformation rather than merely an HR initiative. He believes injecting inclusion at field level is crucial, especially as a high percentage of employees hold technical roles, and many future leaders emerge from these posi...

Welcome to the Finding Your EPIC ® podcast. In this episode, host Jacqueline Frost talks to Pamela Thomson-Hall , Head of International and Executive Officer at WTW.  Pamela shares the incredible story of how at just 13 years old, she decided to become an international lawyer. Growing up as the only child of a single mother in difficult circumstances, she was driven by a desire for financial self-...

In this episode, host Jacqueline Frost talks to Doug Campbell Senior Director, Strategy, Transformation and Operational Excellence at Smith+Nephew.  Doug shares how he believes that the best ideas emerge from collaboration rather than lone geniuses, and how he distinguishes between strategic and tactical thinking through simple questions. Doug demonstrates approaches to enable creativity, and advo...

In this episode, host Jacqueline Frost talks to Dawn Constantin COO, Gas & Power Trading Americas at bp. Dawn shares two pivotal experiences: receiving challenging early-career feedback that prompted her to demonstrate hidden strengths whilst remaining authentic. Later, facing a simple question about career aspirations that revealed she lacked direction. Through coaching and self-reflection, s...

In the final episode of the season, the tables are turned as Elevate Talent founder Jacqueline Frost takes the hot seat. She's interviewed by her good friend, coach, and co-presenter Kevin Hall . With years of experience and countless stories, Jacqueline shares powerful insights on courage and leadership. One question, asked 14 years ago by the incredible @Eleanor Mills during a panel at the...

In this episode, host Jacqueline Frost talks to Emma Neave-Webb , Marine Scientist, Strandings Coordinator, International Whaling Commission. Emma highlights an upcoming all-female expedition to Antarctica led by Sea Women Expeditions, showing how women can raise their voices by organising, collaborating, and setting new standards. The team of 25 women from science, tech, engineering, and the arts...

In this episode, host Jacqueline Frost talks to Callie Lombard Global Head of Corporate Strategic Solutions, Barclays Investment Bank. Callie Lombard recounts her journey of "epic risk," detailing the life-altering decision to leave her legal career in South Africa for a new role in banking on the unfamiliar continent of Europe. Spurred by a traumatic carjacking and a deep-seated desire...

In this episode, host Jacqueline Frost talks to Parul Patel , a lawyer and founder of the legal and sports business consultancy, Fuel+Move. Parul explains that her problem-solving prowess stems from a combination of innate curiosity and extensive professional nurturing, particularly during her time at Nike, where there was a strong expectation to "find a way." She emphasises that this sk...

In this episode, host Jacqueline Frost talks to Alexandra Foster , Director, Global Banking, Financial Services & Insurance (BFSI) & Professional Business Services, Fujitsu. Alexandra discusses transforming challenges into strengths. She highlights how self-diminishing language, like "just," can undermine self-worth, advocating for celebrating all wins. Alexandra, who is dyslexic...

In this episode, host Jacqueline Frost talks to Anna Mascolo , Executive Vice President, Low Carbon Solutions, Shell Anna discusses key moments that shaped her remarkable career journey. Such as managing self-doubt by acknowledging but not surrendering to imposter syndrome, and how she evolved from trying to blend in to embracing her authentic leadership style. She shares how understanding workpla...

In this episode, host Jacqueline Frost talks to Isabel Berwick , Working It editor, Financial Times Isabel describes how curiosity has shaped her career and personal life. Growing up, she moved frequently between schools, developing an extroverted nature and genuine interest in others. She describes herself as a "timid extrovert" who found traditional reporting challenging but thrived wh...

In this episode, host Jacqueline Frost talks to Caroline Brown, PhD Partner at Deloitte  Caroline reflects on her journey of self-awareness and leadership growth, sparked by a pivotal career setback when she is passed over for a promotion she expects to receive. She shares how this moment revealed a key blind spot: her exceptional ability to see clear strategic steps is not always matched by her a...

In this episode, host Jacqueline Frost talks to Frida Dhal , HRBP Global Controlling & Procurement, Signify.   Frida shares how having a bubbly personality creates positive environments and how this can initially hinder professional perception. She explains how building trust enables honest feedback and support during difficult times like restructuring. She emphasises the importance of making...

In this episode, host Jacqueline Frost talks to Dr Heather Melville OBE , Partner, Stork & May . Heather shares her background as a child of Windrush generation parents who instilled strong values and a "can-do" attitude. She discusses how she transforms negative feedback into motivation and emphasises the importance of effective communication in leadership. The conversation conclude...