Fin Meetups: Conversations with AI Leaders

Voice AI adoption is rapidly accelerating — and the gap between scripted IVR trees and truly intelligent voice agents is closing fast. In this Fin x Cartesia conversation, Peter Bar (Product Lead, Fin Voice, Intercom) sits down with Israel Shalom (Head of Product, Cartesia) to explore what it actually takes to build production-grade voice AI for the phone and why shipping great voice experiences d...

Incidents are inevitable. Great incident leadership is not. In this Fin × incident.io panel from London (February 18, 2026), Declan Ivory (VP of Customer Support, Intercom, building Fin), Lawrence Jones (Founding Engineer, incident.io), and Eric Fitzgerald (Manager, Customer Support, Intercom) break down what excellent incident response actually looks like in practice. From declaring incidents ear...

What does great product craft look like when AI can draft PRDs, summarize customer feedback, and help teams ship faster than ever? In this Fin x Productboard conversation, Archana Agrawal (President, Intercom, building Fin) sits down with Hubert Palan (Founder & CEO, Productboard) to unpack how product leadership is changing in an AI-first world. They explore why speed is no longer the bottlen...

Recorded live in London, this conversation brings together two leaders reshaping how modern companies go to market in the age of AI: • Paul Adams — CPO & Head of Marketing, Intercom (building Fin) • Varun Anand — Co-founder & COO, Clay Together, they dig into what GTM and marketing look like when traditional playbooks no longer apply. Neither comes from a marketing background - and that’s...

AI is no longer a side project. It’s reshaping products, org structures, and how teams work. At Slush in Helsinki, Brian Donohue (Intercom, building Fin), Max Junestrand (Legora), and Hanno Renner (Personio) sat down for a candid conversation about what it really takes to lead through this shift. Across companies at very different stages—an established SaaS platform, a fast-growing HR system, and...

AI is rapidly reshaping how companies scale. The traditional go-to-market model—funnels, handoffs, quarterly targets—no longer fits. In its place, a living, adaptive system is emerging: one that learns continuously, compounds intelligence across teams, and transforms not just GTM strategy but the entire system of work behind it. AI is dissolving silos, redefining roles, and pushing leaders to reth...

Support and engineering teams often sit on opposite sides of the same customer problem, with critical context getting lost in the handoff. In this Fin x Jam x Vercel fireside chat, leaders from Intercom, Jam, and Vercel explore how AI, collaboration tools, and new team structures are closing that gap. We unpack what it takes to turn customer conversations into engineering insight without losing sp...

At our Fin × Zapier × Cloudflare meetup in San Francisco, Diego Ballona (Intercom, building Fin), Anna-Marie Clifton (Zapier), and Brendan Irvine-Broque (Cloudflare) unpacked what it really takes to build connected AI systems using the Model Context Protocol (MCP). From early challenges to new opportunities, the discussion covered: How MCP is reshaping interoperability between agents and systems L...

At our Fin × Figma meetup in San Francisco, Jordan Neill (SVP Engineering, Intercom, building Fin) and Marcel Weekes (VP Engineering, Figma) explored what it really takes to build AI products that customers can trust. They shared how AI is reshaping everything—from org design to product strategy—and why speed, clarity, and experimentation now define great engineering. Stay ahead of the next wave o...

Recorded live in London, this conversation brings together three leaders at the forefront of AI-native product strategy: • Des Traynor, CSO & Co-founder, Intercom (building Fin) • Nicolas (Nick) Sharp, CEO & Co-founder, Attio • Vas Zhovner, CTO, Granola They explore what it really means to build products in an AI-first world: how teams navigate unpredictable technology, where products shou...

“How do you design AI that sounds smart — and feels trustworthy?” At our Fin x Gamma meetup in San Francisco, Peter Bar, Head of Fin Voice at Intercom, and ​Deeni Fatiha, Head of AI Product at Gamma explored the challenges of building AI that speaks, listens, and creates with taste. They covered: ↳ How Fin Voice handles latency, interruptions, and natural dialogue ↳ How Gamma teaches AI to exhibit...

How do you design AI tools for trust without slowing innovation? And what can you do to showcase security and compliance by default as your systems become more autonomous? ​Join leaders from Fin and Vanta for a fireside chat on how real-world teams are raising the standard for trustworthy AI. Thibault Candebat, Chief Information Security Officer, Intercom, building Fin and Todd Royal, Head of Engi...

“How do you build AI agents that actually work — not just in demos, but in production?” At our Fin x LangChain meetup in Amsterdam, Fergal Reid, Chief AI Officer, Intercom, building Fin and Marco Perrini, Deployed Engineer, LangChain, shared how Fin evolved from hand-coded experiments to a complex, multi-model system powered by LangGraph. They discussed: How Fin moved from GPT-4 prototypes to cust...

Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI. https://fin.ai/ See Privacy Policy at https://art19.com/privacy and Cali...