Feel It, Own It, Skill It - The Human Side of Work

Have you ever avoided a conversation, even when you knew it was the right one to have? Maybe you told yourself you’d do it later. Or that it wasn’t the right time.  Or that somehow it will all work out. If you were to assess those moments objectively, you may notice there was a gnawing in your gut and that something in you pushed it aside because it felt incredibly uncomfortable. Most people assum...

Let’s talk about respect. It’s one of the most common words used in workplaces yet very open to interpretation. The moment someone says, “That felt disrespectful,” things change. Defensiveness kicks in. Intent gets argued. And a small moment suddenly carries a lot of weight.  The reality is, respect isn’t universal. It’s shaped by upbringing, culture, power, and past experience. What feels reasona...

In today’s episode, Barb and Cecelia are talking about something deeply personal and confronting for both of them. Cecilia shares that just a month ago, she didn’t consider menopause to be a leadership conversation. And that shocked her. She's spent her career talking about inclusion, performance, and thriving at work, yet she realized she had internalized the silence around this topic.  Why?...

Barbara & Cecilia are diving into one of the most important, and often misunderstood, dynamics in the modern workplace: generational diversity. From Baby Boomers to Gen Z, each generation brings its ownvalues, work ethic, and communication style. But with those differences come challenges; misunderstandings, stereotypes, and sometimes even conflict. In this episode, they explore what really sh...

In this episode, we’re diving into something that tends to stay under the radar even in the tightest teams — trust and psychological safety. We recently ran a masterclass on team dysfunction and wanted to expand on this crucial topic that affects so many groups. We thrive when we’ve got it and performance is amazing, but when it’s absent, work slows to sludge and momentum feels like it’s pulling t...

Fromgossip to bullying, passive-aggressive digs to toxic stress, workplace conflict shows up in many forms. In this episode, Barbara joins Cecilia to unpack the messy reality of conflict at work and how curiosity can change the game. They explore: Why so many leaders are “punching above their weight” without the training to handle people problems. How assumptions fuel conflict, and how asking bett...

In today’s episode, we’re diving into something that getsoverlooked in almost every productivity conversation, your personality. Ever wonder why some people live by a colour-coded calendar and others are flying by the seat of their pants… and somehow still pull it off? Why some folks getenergised by deadlines, while others quietly panic under pressure? We’re unpacking how your behavioural style wh...

In today’s podcast, Barbara & Ceclia are diving back into the art of delivering tough messages and unlocking the secrets to communicating bad news with confidence and compassion. We’ll explore the most vital human skill for turning difficult conversations into opportunities for growth, and we will debate the infamous “yuck” sandwich. Is it really effective or a long-winded distraction? Get rea...

Barbara Clifford an Cecilia Yeung, from the Hinwood Institute , explore the psychology of avoidance. They talk about what makes delivering bad news feel so awkward, scary, or guilt-inducing. They share with you some real-life examples of news delivered badly and news delivered well. Cecilia shares the SBEAR modelSBEAR – Situation-Behaviour-Effect-Ask/Set Expectations-Reinforce/Review  Cecilia refe...

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing *** Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing: How communication can be misinterpreted What it means to respect your colleagues How do you manage the fair distribution of work?...

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing *** Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing: Why decision fatigue leads to procrastination What steals our mental energy Why decision fatigue occurs Tips on how to prevent dec...

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing ***Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing: 1. Why standing works for meetings 2. How Stand Up Meetings prevents people getting bogged down. 3. How idle chatter is reduced...

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing *** Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing: How the "Right to Disconnect" Laws will affect you Australian workplace culture Stress Management & Emotional Re...

In this short podcast, we're sharing how a broken wrist can improve your emotional resilience to:: Trust the Process Ask for Help Have a Sense of Humour RESOURCES TO SUPPORT YOU: 1. The Resilient Leader Scorecard. Discover how you score against key resilience indicators and increase your ability to minimise stress , maximise time , live well and roll with the punches . How it works Answer 25 s...

** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing ** Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this video we're sharing: Emotional Intelligence Enables You to Read the Room How to be Rational and Self Regulate More than Just Data- Making Decisions Bas...

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing *** Join the community of like-minded people, sharing research, knowledge tools, and info on how to manage stress, time, wellbeing & become more resilient. In this audio, we're sharing 5 simple things you can do right now to manage your time and energy. If you like this video, give it a thumbs up, leave a comme...

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing *** Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast, we're sharing with you the top 3 tips that Leaders are doing right now to prevent burnoutIf you like this video, give it a thumbs up, leave...

FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this video we're sharing the 3 common myths about stress management: Myth 1: Stress is Bad for You Myth 2: Wellbeing programs are best to manage stress Myth 3: The li...

In this podcast, I'm sharing with you the 5 Mistakes You're Making with Your Customer Service. These are the myths we'd like to correct: I'll give them what they need, not what they want or are asking for As long as they get it, that's all that counts Word of Mouth just happens Bad Reviews and Complaints are not good I've told my team what to do, so they should keep doing it the same. Join our tri...

In this podcast, I'm sharing with you the 3 mistakes you're making that costing you time with your social media content. Join our 7-day Time Management Challenge coming up in February 2023. Identify where exactly you’re wasting time and why, gaining back up to 10 hours into your working week. Find out more here . Join our tribe of  Busy Working Women Owning Their Lives How well do you roll wi...

In this podcast, we're sharing 3 Ways to Prevent Your Team from Quietly Quitting . If you'd like to know more about soft skills in the workplace, visit www.hinwoodinstitute.com Join our tribe of  Busy Working Women Owning Their Lives How well do you roll with punches? Discover how you score against key resilience indicators and increase your ability to minimise stress, maximise time, live wel...

In this podcast, we're sharing Building Trust as a New Supervisor . If you'd like to know more about soft skills in the workplace, visit www.hinwoodinstitute.com Join our tribe of  Busy Working Women Owning Their Lives How well do you roll with punches? Discover how you score against key resilience indicators and increase your ability to minimise stress, maximise time, live well and roll with...

In this podcast, we're sharing How to Use Anxiety to Make You More Productive . If you'd like to know more about soft skills in the workplace, visit www.hinwoodinstitute.com Join our tribe of  Busy Working Women Owning Their Lives How well do you roll with punches? Discover how you score against key resilience indicators and increase your ability to minimise stress, maximise time, live well a...

In this podcast, we're sharing The Best Tool For Handling Objections . If you'd like to know more about soft skills in the workplace, visit www.hinwoodinstitute.com Join our tribe of  Busy Working Women Owning Their Lives How well do you roll with punches? Discover how you score against key resilience indicators and increase your ability to minimise stress, maximise time, live well and roll w...

In this podcast, we're sharing 7 Ways to work more effectively as a team. If you'd like to know more about soft skills in the workplace, visit www.hinwoodinstitute.com Join our tribe of  Busy Working Women Owning Their Lives How well do you roll with punches? Discover how you score against key resilience indicators and increase your ability to minimise stress, maximise time, live well and rol...