Feel-Good Hairdressing

In this episode, Laura speaks to Lucy from the Hair Ott Whitely branch about the importance of customer consultations. Lucy talks us through how she approaches different types of consultation, how to manage potentially tricky clients and shares her extensive knowledge of products. Furthermore, we find out more about asking the right questions and maintaining a professional but friendly relationshi...

On the final episode of this season of the Feel Good Hairdressing Podcast, Laura and Otto are doing a deep dive into customer service - arguably one of the most important elements of running you salon! Listen to this episode to find out: Why Otto isn't a fan of the term 'customer service' The importance of creating magic moments in the salon Why customer service is all about the little things Tips...

This week, Laura's flying solo to talk all about receptionists and why they're so important to a salon. In this episode, Laura talks about: Why it's so essential to make sure our clients are being looked after as soon as they enter your salon What makes a great receptionist Practical tips on how to answer the phone at a salon and how to book potential clients in The importance of not judging by ap...

In this episode of the podcast, Laura and Otto are going to be delving deep into the world of the salon owner - they talk about systems, team, passion, and energy, and of course, their own experiences of owning salons. Listen to this week's episode to find out: What inspired Otto to own his own salon (and where the name Hair Ott came from!) Why it's vital for salon owners to have a support network...

Today on the Feel-Good Hairdressing podcast, Laura and Otto are talking about managers and the role of the managers within the salon. And because they do so much in our salons, we refer to them as the Maestro Managers! Tune into this week's episode to find out: Why all managers should understand the cash element of a salon - we share lots of practical tips in the episode on how to do this! The imp...

In this episode of the Feel-Good Hairdressing podcast, your virtual salon companion, Laura and Otto are talking all things consultant hairdressing! Get ready to uncover the secret of what makes an exceptional hairdresser, as well as the insider tips you won't find anywhere else. Tune in to hear: Otto and Laura's thoughts on passion and goal setting Tips on giving your clients fantastic consultatio...

Welcome to the first episode of the Feel-Good Hairdressing Podcast! For our first episode, we're starting at the very beginning and talking about all things assistants and apprentices. For us, apprenticeships are the best route into a successful career in hairdressing but of course other routes are available! Apprenticeships can be exciting and overwhelming, not just for the apprentice, but also t...

Hair Ott Education proudly presents the Feel-Good Hairdressing Podcast, full of laughter, inspiration and a lot of hair wisdom! In this series, Laura and Otto from Hair Ott share what they've learned about salon life from the last 60 years spent in the industry. They are both curious about the changes they've witnessed in the industry, as well as all the exciting future possibilities too. Laura an...