NACM

Extra Credit

News EN ↓ 208 episodes

Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.

Author

NACM

Category

News

Podcast website

nacmpodcast.buzzsprout.com

Latest episode

Jul 10, 2026

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Episodes

What Qualities Make the Best Credit Professionals? 18.11.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode, hear what qualities different credit professionals look for in new hires ... and how what they look for has changed over the years.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Customers Use Credit Departments as a Lender in Tight Economy 11.11.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: Some customers will intentionally make late payments so they can report a stronger cash position at the end of each quarter or year, and credit departments are typically paid last during tight economic conditions. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Is the Great Resignation Coming to an End? 04.11.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode we take a closer look at labor trends. Hear from staffing experts about whether or not they think the Great Resignation is ending amid economic turmoil ... and how a lack of skilled labor in the construction industry creates challenges for material suppliers.  Connect with us on LinkedIn: @ Nacm-...

CMI Drops to New Low, Prepare for Recession 27.10.2022

Tell us what you love about Extra Credit and what topics you want covered! October's Credit Managers' Index dropped to its lowest reading since June 2020. Learn what steps credit professionals can take to prepare for a potential economic downturn.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

When Should You Write an Account Off as Bad Debt? 21.10.2022

Tell us what you love about Extra Credit and what topics you want covered! Writing off bad debt is typically a last resort if a customer files for bankruptcy or just does not pay. But you don’t want to be too quick to write something off that might be collectable in the future. Hear how some creditors decide when it is time to throw in the towel. Also, a tip about staff retention!  Connect with us...

Assigning Workload to Collectors 14.10.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode, we discuss all the ways collectors are assigned workload so they can be efficient. It is not a one size fits all approach.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

ACH Payments Are Now More Common Than Paper Checks 07.10.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: More customers are paying with ACH than paper checks; and how the way credit professionals gather customer information has evolved. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Here's What Key Recession Indicators Show 30.09.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: The September Credit Managers' Index edged slightly upward; and what some key recession indicators are currently showing. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Bounce Back from Workplace Burnout 16.09.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode of Extra Credit, we discuss the common signs of workplace burnout and how to recharge. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Fraud in B2B Credit Management 09.09.2022

Tell us what you love about Extra Credit and what topics you want covered! This week's episode is all about fraud. Credit departments have reported an increase in attempts to setup fraudulent accounts, and fraud can even take place during your product's journey to the customer.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Manufacturing Sector Indicates Recession Conditions 02.09.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: The manufacturing sector is indicating recession conditions; Commercial bankruptcy lawyers discuss current trends; and how to make an argument for automation in the credit department.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Motivate Your Credit Department with Metrics 26.08.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: How some credit leaders use metrics to encourage their team; Exporters shift away from air freight as ocean congestion eases. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tips for Obtaining New Credit Staff 19.08.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: Credit professionals must get creative to hire new staff in 2022; and how to paint an accurate picture of your accounts receivable.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Natural Disasters are a Double-Edged Sword for Construction 11.08.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: As severe weather events become more common, the construction industry will play a pivotal role in disaster preparedness and recovery. But with more opportunity comes more risk.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Circuit Court Strengthens New Value Defense 05.08.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: Circuit court strengthens new value defense; and how sanctions against Russia continue to impact global trade. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Are We Inching Closer to a Recession? 29.07.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: The July Credit Manager's Index shows weakness in the economy, but does it spell recession?; How metrics can improve remote work efficiency; and why managers need to be intentional about the onboarding process. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Cross-Functional Training the Key to Success? 22.07.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: Teamwork makes the dream work—benefits of cross-functional training and collaboration; customers are slow to pay due to supply chain disruptions; and more. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Training Future Credit Leaders 15.07.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: how to create a smooth onboarding process; tips for succession planning; and ways to build a strong credit team.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Q&A with Economist Amy Crews Cutts Highlights Recession Risk 07.07.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode, we ask NACM Economist  Amy Crews Cutts, Ph. D., CBE, the most pressing questions about today's economy.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Time to Refresh Your Default Risk Models? 30.06.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: Double check your predictive default risk models to make sure they consider new macroeconomic factors; less than half of credit departments have a plan in place for training and developing future leaders as part of succession planning; and the June CMI drops for the second-consecutive month.  Co...

The Roots of Supply Chain Disruptions Run Deep 23.06.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: How supply chain disruptions are impacting two credit professionals in different industries; and what is on the minds of trade credit insurers  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Pros and Cons of Working from Home as a Credit Professional 16.06.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: challenges creditors face while working remotely; tips for connecting virtually with colleagues; and how time management just got more difficult. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Special Credit Congress Coverage 10.06.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode, we take you to Louisville, KY where NACM held its 126th Annual Credit Congress earlier this week. Hear why several professionals are passionate about business credit. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Episode #10 03.06.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: How the pandemic changed the work environment as we know it; advice for leaders in the post-COVID world; and what one first-time Credit Congress attendee is looking forward to most. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Episode #9 27.05.2022

Tell us what you love about Extra Credit and what topics you want covered! On this week's episode: 67% of credit departments have lost staff to other companies due to the ability to work from home; we may be seeing the early signs of an economic downturn; and the invasion of Ukraine has fueled concerns over whether China will follow Russia’s example and use force to take control of Taiwan . C...

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