Extra Credit

Tell us what you love about Extra Credit and what topics you want covered! Customer payment portals have evolved in the last few decades with the growth of automation—playing a paramount role of processes in the B2B credit world. Portals allow an easier way for customers to make payments, manage financial interactions and submit invoices. However, the integration of automation varies across each p...

Tell us what you love about Extra Credit and what topics you want covered! Understanding the impact of ChatGPT in the credit profession is essential as it can reshape business operations and risk management. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! The list of responsibilities for credit managers is growing exponentially, while resources are dwindling. Automation not only helps with staffing shortages, but it can attract the new generation of credit managers. "When we look at the younger workforce, they don't want to work for an organization that they percei...

Tell us what you love about Extra Credit and what topics you want covered! Collecting important project information for payment documents -- like preliminary notices or lien waivers -- can pose a widespread challenge across the construction industry.  Without sufficient and accurate job information, a company’s ability to secure payment through a mechanic’s lien or bond for their projects may be i...

Tell us what you love about Extra Credit and what topics you want covered! Understanding and improving customer onboarding is crucial because it not only influences the company's revenue but also shapes long-term customer relationships. A seamless and comprehensive onboarding process accelerates time-to-value, maximizes product adoption and reduces customer churn, thus leading to many positiv...

Tell us what you love about Extra Credit and what topics you want covered! Job descriptions are brief written explanations that outline the responsibilities and requirements for a role. Crafting the right job description to help attract the most qualified candidate is an art—and with millions of job listings on different websites, a well-crafted job description will help you stand out. Connect wit...

Tell us what you love about Extra Credit and what topics you want covered! Providing employees with opportunities for career development is now an absolute essential for businesses to compete and retain skilled talent. It’s already the leading action employers across sectors are taking to address both skill and labor shortages, which means companies that don’t offer opportunities will lose out on...

Tell us what you love about Extra Credit and what topics you want covered! In a fast-paced business world, customers are looking to get credit approval quickly. This places the credit department under pressure to make a fast decision while maintaining due-diligence standards. ⭐ Hear from Nuvo experts and learn how to improve your credit application approval process! Hint: It's all about bala...

Tell us what you love about Extra Credit and what topics you want covered! It's time to celebrate a monumental milestone--the 100th episode of NACM's Extra Credit podcast! 🎙️💯 Whether you've been with us since the beginning or just joined our community recently, we want to express our deepest gratitude for your ongoing support. Over the past 100 episodes, we've explored a wide...

Tell us what you love about Extra Credit and what topics you want covered! 🤖 As credit departments become more modern with new automation platforms and software, credit managers must prepare to handle any challenges that come their way. 🔑 The best way credit teams can ensure the success of any technology transformation is with change management. 💡 Why it matters: It’s about managing change thro...

Tell us what you love about Extra Credit and what topics you want covered! More women are taking on leadership roles in traditionally male-dominated professions and B2B credit is no exception. Although B2B credit has progressed significantly in terms of gender equality, women still face challenges due to their gender regardless of their position. During this Women’s History Month, we’re honoring w...

Tell us what you love about Extra Credit and what topics you want covered! The role of credit professionals in modern organizations is multifaceted and challenging, with numerous responsibilities and pressures from various stakeholders. The evolution of technology, from computers to artificial intelligence, has transformed the credit management profession.  Connect with us on LinkedIn: @ Nacm-Nati...

Tell us what you love about Extra Credit and what topics you want covered! Signing a Non-Disclosure Agreement (NDA) has become standard practice for credit managers seeking access to sensitive customer financial information. By committing to confidentiality, credit managers reassure customers that their data will be handled with the utmost care and discretion. This proactive step not only fosters...

Tell us what you love about Extra Credit and what topics you want covered! Credit scores reflect how likely or unlikely a person is to pay any loaned amount of money back and these scores are used by companies to determine interest rates or credit limits you should receive. But credit scoring is not limited to the consumer sector only. In the B2B credit industry, credit managers can also use score...

Tell us what you love about Extra Credit and what topics you want covered! The art of decision-making rests on the foundation of informed choices. Just like detectives, credit managers meticulously gather data from various sources, such as credit reports, financial statements and bank references, piecing together a financial puzzle. Learn how the hunt for credit information has changed and how to...

Tell us what you love about Extra Credit and what topics you want covered! The causes of late payments are diverse and can negatively impact stakeholders across various industries—everything from supply chain delays, cash flow issues and invoicing errors. Credit managers must use proactive strategies to encourage timely payments from habitual and sporadic late payers. Connect with us on LinkedIn:...

Tell us what you love about Extra Credit and what topics you want covered! The credit department plays a role comparable to that of a meticulously crafted recipe in baking. Just as a cake recipe demands precision in ingredient selection, mixing and timing, the credit department orchestrates a series of crucial processes to ensure the financial health and success of a business. Similar to baking, i...

Tell us what you love about Extra Credit and what topics you want covered! All credit management responsibilities stem from one essential skill—the ability to form strong relationships. Business relationships have many layers, all of which credit managers must master. In global trade, credit professionals should try to understand the cultural differences of their customers overseas to ensure a suc...

Tell us what you love about Extra Credit and what topics you want covered! NACM’s Credit Congress & Exposition is an annual conference established to bring credit professionals together from across the nation to network and learn about various topics in the credit industry. But with the abundance of educational programs and professional growth opportunities, it can be challenging to know where...

Tell us what you love about Extra Credit and what topics you want covered! In the final Extra Credit episode of 2023, we reflect on the trends of the Credit Managers' Index (CMI). The CMI points to a considerable decline in credit conditions that are leading indicators of economic activity. Complete the CMI every month for the next 12 months and automatically be entered into a drawing to win...

Tell us what you love about Extra Credit and what topics you want covered! Credit management is a risky business. Every credit decision is directly influenced by ever-changing micro- and macro-economic factors. To better mitigate risk, credit professionals must be proactive in their credit limit assessments for new and existing customers.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! Joining NACM is not merely a membership; it's an investment in a network that propels your career forward and surrounds you with a community that shares in your successes and supports you in times of professional challenges.  Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! The global economy faced severe headwinds in 2023 that tested its resilience—a banking crisis, tight monetary policy and some of the worst geopolitical tension seen in years. Still, the U.S. defied recession fears. Hear about the events that shaped the financial landscape of this past year and what lies ahead. Connect with...

Tell us what you love about Extra Credit and what topics you want covered! As the new generation of credit professionals takes over the B2B credit industry, they are approaching customer relationships differently. However, the goals remain the same—create a strong sense of trust, improve customer service and mitigate risk. Connect with us on LinkedIn: @ Nacm-National @ FCIB

Tell us what you love about Extra Credit and what topics you want covered! NACM’s Credit Congress & Expositio n started off as a mission to bring together credit professionals from across the nation to network, learn and stay informed about the latest changes in the credit world. Now, it is more than just an annual hub of credit knowledge—it’s a catalyst for career growth and professional deve...