Antti Nevalainen

Expand with Antti

Business EN ↓ 6 episodes

Expand is a limited-series podcast about one of the hardest problems in SaaS:growing revenue from the customers you already have. Each episode features a high-caliber guest from the worlds of Customer Success, Product, RevOps, and Venture sharing the specific tactics, systems, and mindsets behind sustainable expansion.

Author

Antti Nevalainen

Episodes

The Next Sale: Why Growth After the Deal Is Harder Than You Think with David Karp 08.05.2026 23:15

Growth after the sale isn’t automatic. In fact, it’s often harder than winning the first deal. In this episode of Expand , David Karp (Chief Customer Officer at Disco) breaks down why post-sale growth fails — and what actually drives expansion inside real organizations. We discuss: Why trust comes down to promises made vs promises kept Why retention is not a support problem How product shapes the...

Community as a Growth Engine with Erica Kuhl 20.03.2026 26:56

Community is not just a place for support. It’s one of the most underused expansion engines in SaaS. In this episode of Expand , Erica Kuhl (EVP & GM at Gainsight, former Salesforce community leader) breaks down how community actually drives retention, adoption, and revenue growth. We cover: Why customers trust each other more than brands How community creates expansion signals Where communit...

From Systems of Record to Systems of Action: AI Agents and the Future of CS with Prem Parameswaran 06.03.2026 34:14

CRMs were built to store data. AI agents are built to act on it. In this episode of Expand, Prem Parameswaran, CTO at Gainsight, explains what that shift means for Customer Success and why the companies winning with agents aren't waiting for perfect technology. We discuss: Why traditional SaaS created rigid, lossy systems and how AI breaks that. The infrastructure most CS teams are missing bef...

The Sale Never Ends: Rethinking Post-Sale Growth with Rav Dhaliwal 20.02.2026 7:27

Many companies believe the work is done once the deal is closed. From an investor’s perspective, that’s where the real work begins. In this episode of Expand , Rav Dhaliwal shares what he consistently sees SaaS companies get wrong after the sale — and what strong post-sale execution actually looks like. We discuss: The most common mistake companies make after closing a deal Why CSAT and NPS can h...

From Relationships to Revenue: Turning CS Into a GTM Engine with Jay Nathan 06.02.2026 21:03

Customer Success is often talked about as a growth lever. But in practice, it’s still treated like a service function. In this episode of Expand , Jay Nathan joins the conversation to unpack why that gap exists — and what actually needs to change for CS to become a true go-to-market function. We cover: Why many CS teams aren’t seen as GTM — and the mindset behind it The difference between service...

Trailer 20.12.2025 0:56

This is a trailer for the upcoming limited series podcast.