Evolved Radio

On the podcast, today is Chris Day CEO of Top Down Ventures . Chris is a well-recognized member of the MSP channel, as the founder of IT Glue. IT Glue's remarkable growth curve and industry attention are unlike anything we've seen in the market. He recently exited IT Glue after selling to Kaseya. Now he's working with SaaS application entrepreneurs to provide capital and scaling strategies for the...

Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon . Mark has done work with the govt. Of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.

Our conversation is a stimulating discussion on the evolution of the IT industry as we know it today and some exploration of what it may look like in the future. How you can remove bottlenecks in your organization and how you can grow the skills of your team to ensure everyone's commitment and success. Kevin is a co-author on several popular books including The Visible OPs Handbook , The Phoenix P...

Today's podcast is brought to you by Cloudberry . Your #1 cross-platform cloud backup platform. I chatting with Doug Hazelman ( @VMDoug ), VP of technical marketing with Cloudberry. Backups are an important offering for any IT service provider. Cloudberry is focused on supporting MSPs build a flexible backup offering that protects servers and workstations, as well as cloud app data like Office 365...

On the podcast today I'm speaking with Canon Bryan , CFO with Terrestrial Energy . Terrestrial Energy is an industry leader in next-generation nuclear energy. Nuclear is a fantastically efficient and clean source of energy, but over the years it's earned a bit of negative reputation. As Canon and I discuss this reputation is really unfair when you examine the facts. Terrestrial Energy is building...

Today on the podcast, my guest is Nigel Moore, Founder of The Tech Tribe. Nigel built and sold a successful MSP in Sydney. He now is leading a tribe of MSP owners looking to grow their MSP practice. Nigel and I talk about the evolution of the IT service company to an MSP. The mistakes people make and what makes it difficult. We also explore the idea of if you should do TnM & MSP or just go pur...

Today's podcast is brought to you by Simplesat . Your tool for stupidly simple satisfaction surveys. I'm joined by Derek and Cory Brown, the father-son team behind Pronto Marketing and Simplesat. If you're in a service-based industry it's important to know how your customers feel about your service. Traditional satisfaction surveys are terrible and the response rate shows that's the case. Simplesa...

Today on Evolved Radio we're talking everyone's favorite IT topic lately. Security! I'm joined by Ian Paterson CEO of Plurilock. His company has a really innovative approach to security. It's an advanced form of user identification that can tell who you are by how you type and move the mouse. We talk about why users hate passwords, security requirements for regulated industries, and much more.

Richard Tubb is one of the best-known experts in the global IT Managed Service Provider (MSP) community. His track record speaks for itself, as he launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard is also the author of the IT Business Owner's Survival Guide and the author of the Tubblog . We discuss why you may need a business coach, what...

On the podcast today, I'm chatting with Alex Markov , President of Red Key Solutions and CEO of Strategy Overview . Red Key is a mature and successful MSP in the New York area. Alex and his team work hard to deliver business value to their clients. One of the best way for MSPs to do that is implementing a QBR/TBR. Alex recognized the value in the system they had built and has created a SaaS produc...

Dan Sutton is vocal leader in the BC cannabis industry. Dan started Tantalus Labs, a cannabis production company in 2012. Dan has been a strong supporter of greenhouse based production of cannabis. We talk about the social and financial impact of that approach. We also discuss the fast dissolving social and professional stigmas associated with cannabis. Canada is expected to federally legalize can...

If you've never heard of Graphene, you can bet you'll be hearing a lot more about it in the coming years. Graphene is a material that quietly holds the keys to many of our next generation of technological advances. Filtering water at an atomic level, creating impossibly lightweight bulletproof material, building a quantum supercomputer, and powering nanobots. This little-known material called Grap...

Wim Kerkhoff and I talk lean for devops and IT managed services. Wim built a Kanban system for Connectwise Manage

James built an offshore support team to augment his MSP business. He found the offshore strategy enabled a scaling of his business that he otherwise never could have achieved. As more and more peers asked him how to do the same he recognized a business opportunity and Benchmark 365 was born. James and I discuss his journey, some of the common resistance points around offshoring and how his team in...

Ted is the Chief Revenue Officer at Itopia. Itopia's mission is to make it easy to migrate Windows workspace environments to the cloud. We talk about the evolution of Cloud computing, including Desktop as a Service (DaaS) and using the public cloud for rapidly deploying computing infrastructure. This is a rapidly growing solution in the IT industry enabling providers to spin up remote desktop envi...

Tim Kane is co-founder and CEO of myHSA . myHSA is a technology company that facilitates Insurance brokers with the ability to offer in-house health spending accounts. In my interview with Tim, we explore his evolution from brick and mortar business owner to digital entrepreneur. His journey has been filled with hard lessons about building a software business as a non-technical founder. His passio...

You have probably heard the term Big Data. What does that mean anyway? Today I'm joined by Alastair Woolcock, to talk about Data Science. We uncover the science of data analytics and how data is unlocking market changing insights at all levels of business. Whether you're a small business trying to understand social media and it's influence on your marketing efforts, or an enterprise organization t...

Today's podcast I'm joined by Raj Goel, CISSP. Raj is the founder of Brainlink and the creator of SOP Culture. Raj and I explore the benefits and the challenges of creating a SOP driven culture in your business. SOP Culture was formed out of years of Raj standardizing his teams work at Brainlink to ensure a consistency of service that gives him an unusual competitive edge in the market.

Dr. Ray Hsu and I discuss how higher education needs to evolve to best serve students and innovation.

Dr. Ray Hsu Professor at UBC. He is both the founder of the VR/AR working group and faculty in residence at the emerging media lab, conducting research on the immersive technology. When most people think of VR they think of video games. Like many of us, Dr. Ray sees the value of VR in the gaming field, but his vision for its impact go far beyond that. In particular, I wanted to talk to Dr. Ray abo...

My guest today is Miguel Sanchez with Mass Ideation. I think that augmented reality and mixed reality are going to have a massive influence on how brands market their ideas and products. Why simply have a glossy photo with some cool print, when you can have a mini-movie built into your advertisement. Miguel's company is leading the way in the industry helping companies use leading-edge technologie...

My guest today is Bill Stucklen, CEO of Stack Advisors. Bill and I discuss a specific portion of the Managed IT space. Stack Advisors is a company that provides expertise to MSPs using Labtech and Connectwise. The reason I was interested in having Bill on to chat was that it seems counter-intuitive that an IT company would outsource its internal systems management to a third party, but it makes a...

New threats are emerging on the internet. Just in recent months we have seen shockingly more mature attacks on the internet. State sponsored cyberwar tactics are being brought in to the public eye. Last month we saw one of the largest DDoS attacks ever recorded. So I wanted to chat with a friend of mine that has deep roots in the Internet Security industry and get his thoughts on the rapid evoluti...