Evolved Radio

Today on the podcast I'm chatting with Rick McCutcheon. Rick is a Microsoft Dynamics 365 MVP. Rick has a strong history in the CRM and Dynamics world. Now Rick helps businesses and vendors develop their Dynamics businesses. In the podcast Rick and build on the previous episode, growing your cloud business. We chat about the opportunity that's available in building a dynamics practice, how to do it...

Today on the podcast I'm speaking with Douglas Fiore with Tech Data. Doug is a former Microsoft Dynamics business owner who now works as a partner enablement manager for Tech Data. Doug and I discuss some of the opportunities available to Microsoft cloud partners. Dynamics is a growing practice area for many MS partners and if you haven't considered how it could help your business, this podcast wi...

Today on the podcast I'm joined by Steve Petryschuk, Technology Advocate with Auvik Networks. Steve is here to chat about the findings of Auvik's network field report. Auvik surveyed hundreds of IT Pros to get their perspective on their knowledge and practices around network management. The report is an interesting mix of insights. I've included a link to the full report in the show notes, so be s...

Today on the podcast I'm speaking with Stephen King (@sKingGForce)with Growth Force. Stephen is the CEO of GrowthForce one of the largest providers of outsourced bookkeeping and controller services in the US. With three decades of experience in supporting businesses with their finances, Stephen has seen it all. The topic of today's conversation is an important one, Fraud! Stephen and I discuss how...

Today on the podcast I'm chatting with Gabriel Gumbs ( @gabrielgumbs ), CIO of Spirion . Gabe had an early passion for technology and focused on the security field. Gabe has deep experience as a security practitioner. In the interview, we discuss where people tend to go wrong when implementing a security framework. We discuss some of the industry frameworks and how they can be leveraged for your o...

Today on the podcast I'm joined by Stephen King , President, and CEO of GrowthForce . GrowthForce is one of the largest outsourced accounting services in the US. His experience as a top executive in a Fortune 500 company is now put to work helping his team provide accounting system design and data-based management. In our discussion today we talk about the tough times that likely lay ahead for the...

Today on the podcast I'm joined by Luis Giraldo. Luis is well known in the MSP channel for his role at IT glue, but Luis has recently moved to Solarwinds. Also, a lesser-known fact is that Luis is also an MSP owner. I'm not sure where he finds so many hours in the day, but I'm glad to have him as a return guest on the podcast. Luis was one of the very early guests of the podcast way back on episod...

Today on the podcast I'm joined by Chris Timm with Sondela Consulting. Chris is a former MSP owner who now runs a consulting group that focuses on helping Managed Service providers get the most from the PSA. The PSA or professional services automation tool is a central tool to most MSPs. The trouble is the tool often doesn't get as much love or attention as it should. Yes, can do ticketing, but th...

Today on the podcast I'm speaking with Josh Weiss with LA Creative Technologies. Josh experienced very difficult personal events in the past year. The standard pressure of running an MSP was compounded by his girlfriend being diagnosed with cancer and his father entering palliative care. Then to top if off the coronavirus pandemic forced everyone into lockdown. It would have been understandable th...

Today on Evolved Radio I'm chatting with Nigel Moore, leader of the Tech Tribe. Nigel is a favorite guest on the podcast and if you haven't heard Episode 35 when Nigel and I discussed the transition from Time and Materials provider to the MSP model, I encourage you to check out that previous episode. Today Nigel and I are chatting about one of the most common questions that gets asked in the MSP c...

Today on the podcast I'm chatting with Linda Rose. Linda is an author, speaker, and advisor. Linda's background building, running and selling not one, but several technology companies. In the episode today we explore some of the lessons she's condensed from her experience into a book entitled, "Get acquired for millions." Linda and I discuss topics like valuing your company and what goes into that...

On the podcast today, I'm joined by Robert Merki to talk about ADHD. ADHD is well recognized in modern culture. However, there are also a lot of misconceptions and stigmas associated with the condition. Rob explains his journey in finding he had ADHD, how it affected him, and how he manages. Rob is a software product director and is currently writing a book entitled ADHD Pro . Book link: https://a...

Today on the podcast I'm speaking with Michael Argast founder of Kobalt. Kobalt is a security consulting partner that specializes in helping small to medium businesses secure their technical operations with an enterprise approach. Michael and I explore what team should consider when they are building cloud infrastructure. What are some of the common mistakes? Is On-prem more secure than the cloud?...

Today I'm joined by Jon Scott from Scope Stack . We talk about some of the best practices you should use when scoping projects. Things like fixed fee vs. TnM, the difference between a proposal and a SOW, and how you can make your project scoping easier. This is a great episode with useful insights to help you to up your project delivery game. You can increase profit and client satisfaction while r...

Today on the podcast I'm joined by Nate Freedman from Tech Pro Marketing. We talk about some of the common mistakes IT companies make when building their marketing engine. We also discuss some of the effective tactics in marketing to your clients. We focus heavily on using LinkedIn as a vehicle for generating leads. We also touch on using your website and paid click campaigns. There are tons of us...

Today on the podcast I'm speaking with Jennifer Bleam with MSP Sales Revolution. Selling Cybersecurity is critical for any IT service provider. After all, the impact of a cyber attack on your clients has an impact on you with recovery work and potential damage to reputation. So How do you sell cybersecurity to your clients? Is it appropriate to use fear as a sales tool? How do you counter the push...

On the podcast today, I'm speaking with Rachel Gertz about project management. Rachel is a return guest to the podcast. We've previously talked about the role of the project manager in episode 9. She also joined me in episode 19 to talk about some futuristic topics like AI and medicine. Today, we dive deeper into project management, especially people that find themselves as accidental project mana...

Today on the podcast, we're diving into the evolution of biosciences and genetic engineering. I'm speaking to Michael Seiler with Taconic . Michael is an expert in genetic engineering. At Taconic, they help researchers to test drug therapies and even gene therapies with highly controlled animal models. The field of biosciences is evolving fast and Taconic is at the cutting edge of what a more mode...

Today on the podcast I'm speaking with Likky Lavji about blind spots. Everyone has blind spots. We have them in our personal life and our work lives. Being aware of our blindspots can open up a universe of options for us to advance our goals. Likky is a former MSP owner and EOS consultant. He speaks honestly about his own experiences as a business owner as well as his observations inside other peo...

Most MSPs are great at solving technical problems, but being a great MSP is more about how you make your clients feel, more than what you do. On the podcast today is Alona Bolotnikova of Perfecting Service . She helps MSPs with the soft skills and service coaching to ensure your support team is providing the best possible service experience for your clients. We talk about common client complaints,...

Today we're talking about my favorite topic. Management. Earlier this year I found a software tool that filled a gap that I've struggled with for years. Both as a manager in previous roles, but also the managers that I've coached. Keeping notes for meetings, one on ones, sharing deliverables and provide feedback. There are some tools that help with some of these, but it was always imperfect. Then...

Most IT Service providers are sitting on top of a multi-million dollar sales opportunity in their existing customer base. This episode of Evolved Radio will show you how to take advantage of this massive opportunity. Today on the podcast I'm joined by Dan Wensley, CEO of Warranty Master. Dan is a veteran of the MSP channel, having worked at Level Platforms which was a darling of the Canadian tech...

There has been a string of coordinated attacks on MSPs recently. Large players like WiPro, Fujitsu, and IBM. As well as a number of smaller regional MSPs. Kyle Hanslovan ( @kylehanslovan ) of Huntress Labs joins me on the podcast to give us his expert viewpoint on the risks these attacks pose and how IT service companies should be securing their environments to avoid being the next victim. LINKS M...

Art Markman ( @abmarkman ) is a leading cognitive scientist. Art is a professor of psychology and marketing at the University of Texas at Austin. He is also the author of several books and hundreds of scholarly articles. Today we discuss his new book " Bring Your Brain to Work . Using Cognitive Science to Get a Job, Do It Well, and Advance Your Career." Art also has a podcast called " Two Guys on...

Today on the podcast I'm talking to Piers Steel, Professor at the University of Calgary and author of The Procrastination Equation . Piers has spent years researching the reasons for and impacts of procrastination. Today we chat about the reasons why you fail to follow through despite your best intentions. It's a surprisingly complex topic. A fascinating mixed conversation on self-help, psychology...