Everyday Practices Dental Podcast

A patient can be ready to schedule, call your practice, hit voicemail, and disappear before your team ever gets a chance to help them. In this episode of the Everyday Practices Podcast, Sara Hansen and Matt Hutchings sit down with Adrian Lefler, CEO and Co-Founder of My Social Practice, to talk about one of the biggest hidden growth leaks in dentistry: missed calls, slow response time, and outdate...

Your website may be the first place a patient decides whether they trust your practice. In this episode of the Everyday Practices Podcast, Regan Robertson and Sara Hansen talk with Dr. Tessa Miller about website accessibility, ADA awareness, and why your website should support the same patient experience your team works so hard to create inside the practice. This episode is not about adding one we...

Dental insurance may fill chairs, but it does not build loyalty, value, or long-term practice growth. In this episode of the Everyday Practices Podcast, Regan Robertson and Sara Hansen talk about how dental practices can build patient demand without relying on insurance lists as a marketing crutch.

Before you spend more money on Google Ads, social media, or external marketing, look inside the practice. In this episode, Regan Robertson and Sara Hansen explain why marketing is not one tactic. It is the full patient journey, from the first ad to the phone call, the appointment, the treatment conversation, and the follow-up.

A campaign is not one email, one post, or one ad. In this episode, Regan Robertson and Sara Hansen break down what makes a dental marketing campaign actually work: a clear goal, a patient-centered story, brand alignment, and enough touchpoints for the right people to see it, feel it, and act on it.

Patients do not always hesitate because they doubt the dentistry. Sometimes the treatment feels too big. In this episode, Sara Hansen sits down with Sommer Carrol to talk about what patients carry into the room before they ever hear the treatment plan: fear, embarrassment, cost concerns, and the hope that someone will help them take the next step without shame.

Patients do not always doubt the diagnosis because they distrust the doctor. Sometimes they doubt because the disease feels personal, the cost feels heavy, or the system has trained them to wait until something hurts. In part two, Dr. Wade Kifer continues the conversation on diagnosis, trust, insurance pressure, periodontal disease, and how dentists can help patients hear the truth without feeling...

Patients do not always doubt the dentistry. They doubt what they cannot feel yet. In this episode, Dr. Wade Kifer explains how clinical confidence, team alignment, and clear communication help patients trust the diagnosis before pain forces the decision. A correct diagnosis does not automatically create patient trust. Dr. Wade Kifer joins Regan Robertson, Sara Hansen, and Victoria Peterson to talk...

Google Ads can work, but they are not a strategy by themselves. In this episode of Everyday Practices, Regan Robertson and Sara Hansen break down how dentists should think about digital advertising before they spend money. The goal is not more clicks. It is choosing the right platform, the right message, and the right strategy for the patients your practice actually wants to attract.

In this episode of Everyday Practices, Regan Robertson and Sara Hansen sit down with Dr. Jon Ehlers to unpack what patients are really deciding in the chair.  Patients do not say yes because they understood every clinical detail. They say yes when they feel safe, seen, and confident in the person guiding them. In this episode, Dr. Jon Ehlers breaks down how trust is built in real time, how bigger...

A strong brand promise means nothing if the patient experience breaks the moment someone walks through the door. In this episode, Sara Hansen and Matt Hutchings unpack why trust is built or lost in the first few minutes, and how authentic marketing only works when the real experience supports it.

Thinking about going out of network? This episode breaks down what practices must do before making the move, from team training and patient communication to internal systems and marketing that replaces demand before it disappears.

What happens after the appointment shapes what patients believe about your practice. In this episode, Regan Robertson and Sara Hansen break down how intentional follow-up builds trust, keeps treatment moving, and turns routine care into long-term loyalty.

The patient experience does not begin in the chair. It begins the second someone walks through your door or hears your voice on the phone. In this episode, Sara Hansen, Regan Robertson, and Apryl Christian unpack how welcome, listening, and team connection shape the way patients feel before treatment ever begins.

Old patients rarely disappear for no reason. In this episode, Sara Hansen and Regan Robertson unpack what ghosting actually means in dentistry, why trust breaks after the visit, and how better follow-up can recover treatment that is already sitting inside your practice.

Silence can feel peaceful or it can feel tense. In this episode, Regan Robertson and Sara Hansen break down how sound shapes patient comfort, team energy, and whether your marketing matches what people experience the moment they walk through the door.

Patients decide if they trust you before they sit down. If your website and ads feel premium but your check in and waiting room feel chaotic, trust breaks fast. Regan Robertson and Sara Hansen show you how to close the gap so your marketing stops leaking at the front door.

This episode is a pause. A moment of reflection. Regan Robertson speaks directly to the Productive Dentist Academy and Everyday Practices community to honor the life and legacy of Dr. Bruce Baird. Listeners hear Bruce's story, his values, and the quiet principles that guided his leadership. The episode also shares how PDA will move forward, rooted in the foundation Bruce helped build, and invites...

A candid transition episode that honors legacy, embraces change, and sets a clear new direction for the Everyday Practices Dental Podcast with a renewed focus on patient experience and internal marketing.

In Part Two of this series, the conversation shifts from difficult patient interactions to the positive moments that quietly shape how dentists see themselves and their work. Regan Robertson, Dr. Chad Johnson, and Dr. Maggie Augustyn reflect on patients who extended trust before it felt earned, moments of grace under pressure, and early career experiences that still influence how they show up deca...

In part one of this two part series, Regan Robertson puts Dr. Chad Johnson and Dr. Maggie Augustyn in the interview seat to explore how contrast becomes a teacher in dentistry. Through real patient encounters, one centered on pricing pressure and another on a deeply personal boundary being crossed, the conversation examines how dentists are shaped by moments that do not feel productive at the time...

Before you step away for the holidays, Regan, Chad, and Maggie break down the exact moves they use inside their own practices to design a year that performs better, feels lighter, and stays on track. This is the simple planning routine most dentists skip  and regret skipping.

This episode cuts through the myth that growth must always be forward. Dr. Chad Johnson and Regan Robertson have an unfiltered conversation about stalled momentum, personal losses, and the quiet moments where a dentist must decide whether to push harder or pull back. This is a rare look at the internal battle behind recalibrating your life, your practice, and your identity. 

What your website reflects determines how much patients trust you before they ever step through your doors. Regan Robertson sits down with Phoenix Dental Agency's Kenny Davenport and Sara Hansen to uncover the uncomfortable truth about online presence, conversion, and what patients really see when they find you online before they ever meet you in person.

After two record years of 17 and 28 percent growth, Dr. Chris Comer hit the stall. Instead of chasing more production or new toys, he rebuilt his foundation. This episode reveals how scheduling, delegation, and culture alignment brought balance back to growth.