Matthew Whitaker and Spencer Sutton

Evernest Property Management Show

Business EN ↓ 188 episodes

If you're a property manager looking to scale your business beyond 300, 500, or even 1,000 doors, you've come to the right place. You might be asking - Is it worth it? How do I do it? Where do I find the money? What about the people? Trust us, we've made every mistake you can think of...then we made some up. Listen in as we describe what worked and what didn't on our journey from 300 to 3,000 houses.

Author

Matthew Whitaker and Spencer Sutton

Category

Business

Podcast website

www.evernest.co

Latest episode

Jun 29, 2026

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Episodes

Episode 88: Leadership Lessons with Tra Griffin 10.07.2023

Matthew welcomes Tra Griffin on this episode to talk about the leadership lessons he's learned after over a decade of leading people in the military and in the private sector. Tra has served as Evernest's COO and currently leads the entire Property Services division of the business.  =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcast Webs...

Episode 87: How Do You Respond to Disappointing Setbacks? 03.07.2023

No surprise here; growing a property management business and steering a team comes with its share of bumps in the road. So, the big question is, "What's the best way to tackle these setbacks?" Dive into this episode where Matthew Whitaker shares three key lessons he's picked up on navigating these hurdles. Plug in and discover how to put these into practice for your growing business today! =======...

Episode 86: Leadership Lessons From Gray Hall 26.06.2023

In the past 7 years with Evernest, Gray Hall has held almost every conceivable position on the operations side of the business. In this episode, Matthew and Spencer find out what are some of the biggest leadership lessons Gray has learned over the years being part of a fast-paced company and wearing many different hats. =================================== Connect with Matt and Spencer at Evernest:...

Episode 85: Using Technology to Power Your Property Management Business 19.06.2023

In this episode, Matthew and Spencer welcome our fantastic panel line with Matthew Kaddatz, Ray Hespen, and Stephen Carrol as they discuss how to optimize your property management processes and prepare your company for sustainable growth. If you're still managing your property management business like it's 1999, it's time to revolutionize your approach with technology. In our webinar, "Using Techn...

Episode 84: Winners Pay Attention To Results 12.06.2023

Spencer and Tra explore the final dysfunction in Patrick Lencioni's "The Five Dysfunctions of a Team": inattention to results.  Objectivity is crucial for effective decision-making and driving positive outcomes.  Inspired by high-performing sports teams, our organization emphasizes a collective focus on winning. To achieve a highly functioning team, trust, healthy conflict, commitment, accountabil...

Episode 83: You Can't Grow A Team Without Commitment and Accountability 05.06.2023

Join Spencer and Tra as they dive into the third and fourth dysfunctions outlined in Patrick Lencioni's fable, "The Five Dysfunctions of a Team." Within your organization, the absence of clarity and buy-in can be attributed to two prominent behaviors: seeking consensus and craving certainty. This strong inclination towards unanimous agreement often leads to unnecessary delays and immobilizes the t...

Episode 82: Trying To Build A Great Team? Trust And Conflict Are Essential 29.05.2023

Join Spencer and Tra as they explore the first two dysfunctions from Patrick Lencioni's influential book, "The Five Dysfunctions of a Team." Learn to recognize the absence of trust and fear of conflict, two dysfunctions that can derail teams by promoting invulnerability and artificial harmony. These barriers hinder your company's ability to dominate the market and industry. Don't let these dysfunc...

Episode 81: Issues That Keep Us Up at Night 22.05.2023

In this episode, Matthew and Spencer dive into the things that keep Matthew awake during the various stages of company growth.  Within each growth milestone (0 to 300, 300 to 1000, 1000 to 3000, and 3000 to 15000), Matthew shares how the struggles with these three pivotal categories: employees, cash, and clients.  Join us as we uncover what specifically kept Matthew away in each milestone and the...

Episode 80: Processes Built for Profit with Peter Lohmann 15.05.2023

In this episode, Matthew and Spencer share valuable insights on how to establish effective systems and processes for your property management company, with the help of industry leaders Peter Lohmann, and Graham Robinson. Well-designed processes are critical to excelling in property management. Without them, managing properties can quickly become overwhelming, leading to high stress levels and ulti...

Episode 79: Do You Have The Right People To Grow Your Company? 08.05.2023

Have you been wondering if you have the right people on the bus?  In this episode, Matthew and Spencer share practical insights on how to identify and retain the right people for your company's success. When evaluating your employees, you must determine if they are a core value fit and the EOS model's "people analyzer," which includes the GWC framework.  According to this framework, an employee mu...

Episode 78: Your Business Hierarchy of Needs 01.05.2023

Let's face it, once you begin and grow your property management business, you begin to realize there are sooo many things that need your attention! Not to mention all of the things that you haven't discovered yet that  will need your attention. In this episode, Spencer walks you through the Business Hierarchy of Needs that was discussed during the NARPM Broker/Owner conference in San Diego.  He al...

Episode 77: How We Signed Up 500 Doors In January 24.04.2023

In this exclusive webinar episode, Matthew and Spencer provide valuable insights on how to establish a robust sales team for your property management company. They are joined by industry experts Brad Larsen, Maya Madden, Jordan Muela, and Trey Schaefer, who will share their extensive knowledge and experience to help you build a killer sales and marketing team.  Discover effective strategies on how...

Episode 76: 5 Website Mistakes Property Managers Make 17.04.2023

In this episode, Spencer welcomes McKenna Keller and Kayleen Cohen, our Content Specialists, to share the five mistakes property managers make on their websites and how to fix them. Tune in to learn the five items that can help your website's SEO and user experience to attract and convert more leads as your business grows. =================================== Looking to scale your property manageme...

Episode 75: How To Buy or Sell a Property Management Company in 2023 10.04.2023

Join Matthew and Spencer in this special webinar episode as they dive into the complex world of buying or selling a property management company, along with their guests Josh Heintz, Misty Berger, and Steve Brown. Misty and Steve also share their experience of selling to Evernest and joining the team. In this special episode, the panel discusses three crucial topics: understanding the current state...

Episode 74: Want To Hire "A" Players? Look For These Characteristics 03.04.2023

Over the last 15 years, our team has expanded from 30 to over 400 members. In this episode, Spencer reveals the key characteristics you should seek when recruiting new team members. By asking the right questions during the interview process, you can identify A-Players who will help take your organization to the next level. Don't miss out on this insightful discussion! Tune in now. 🎧 =============...

Episode 73: 5 Factors That Could Decrease Your Property Management Company's Value 27.03.2023

If you're planning on selling your property management company in the future, you'll want to ensure that it's worth as much as possible. In this episode, Spencer and Matthew discuss five key factors that could be decreasing the value of your business. Tune in to hear what they are and what you can do to turn things around.  =================================== Register for the NARPM Broker/Owner Co...

Episode 72: 3 Tools We Use To Close More Doors 20.03.2023

In this must-listen episode, you'll discover three tools we use that can help make your company's door count higher. We'll discuss how they've worked here at Evernest and ways you can implement one or all of them right away. Don't miss out on this game-changing opportunity to take your business to the next level. Tune in now! =================================== Exciting Opportunity:  Evernest is o...

Episode 71: The Hard Things About Hard Things 13.03.2023

In this podcast, Matthew and Spencer discuss their key takeaways from Ben Horowitz's book "The Hard Things About Hard Things". The book provides valuable insights on the challenges of building and running a startup, and Horowitz shares hard-won advice on managing technology companies.  Listeners will gain insights into his struggles and triumphs, and learn how to apply his lessons to your own star...

Episode 70: 5 Ways To Avoid "Stupid Tax" 06.03.2023

In the book, "The Road Less Stupid," Keith Cunningham provides insightful advice on avoiding the "stupid tax" - making foolish decisions that result in financial losses. In this episode, Spencer shares five effective strategies to steer clear of costly mistakes: Avoid making emotional decisions Set aside thinking time each day Be careful who you take advice from Pay attention to the 3 pillars of s...

Episode 69: The Benefits of a NARPM Membership With Tim Wehner 27.02.2023

Matthew and Spencer are joined by Tim Wehner, our Acquisitions Specialist and current President of NARPM, to delve into how NARPM provides valuable assistance to Property Managers nationwide. In this episode, you'll learn:  Why NARPM members share so freely The relationships, designations and benefits And much more! =================================== Register for the NARPM Broker/Owner Conference...

Episode 68: How to Hire and Cultivate a Strong Sales Team with Trey Schaefer 20.02.2023

In this episode, Spencer welcomes Trey Schaefer, Director of Sales for Evernest, who has hired, trained, and led over 20 BDMs in less than a year. He'll share his thoughts on the best attributes of a successful BDM and how to make sure you're tracking the correct sales KPIs.  Don't miss out on this actionable episode to take your sales team to the next level! =================================== Ex...

Episode 67: Scorecards with Graham Robinson 13.02.2023

Get ready to elevate your organizational performance with this must-listen episode! Join Matthew, Spencer, and Graham Robinson, President of Property Management at Evernest, as they dive deep into the world of scorecards, data, and key performance indicators (KPIs). As a leader in the field, Graham will share his wealth of knowledge and guide you on the essential 10 data points you should be track...

Episode 66: Why The Daily Huddle Is Crucial To Your Success 06.02.2023

With 9 years of experience, the daily huddles have become a nonnegotiable part of Evernest's daily routine. In this episode, Matthew and Spencer will reveal the benefits of a daily huddle, including its impact on company culture and the layout of the huddle itself. Don't miss this opportunity to improve your team's communication and productivity. Tune in now! 🎧 ===================================...

Episode 65: Level 2 Effort Will Never Produce Level 10 Results 23.01.2023

We're not even through the first month of the year and it's already time to STOP and look at what you've accomplished so far. Are you putting in Level 10 or Level 2 effort into achieving the goals you have set for yourself? In this episode, Spencer walks you through the only two alternatives if you find yourself in this situation…and three practical tips to get push beyond your barriers. =========...

Episode 64: The EOS Life in 2023 09.01.2023

In this episode, Matthew and Spencer discuss 'The EOS Life' by Gino Wickman. Matthew reveals the five buckets within creating the 'ideal life' and how he evaluates each one for his life. =================================== Exciting Opportunity: Evernest is starting a monthly webinar series to dive even deeper into the world of scaling your PM company. Sign up for our first webinar on how you can B...

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