Matthew Whitaker and Spencer Sutton

Evernest Property Management Show

Business EN ↓ 188 episodes

If you're a property manager looking to scale your business beyond 300, 500, or even 1,000 doors, you've come to the right place. You might be asking - Is it worth it? How do I do it? Where do I find the money? What about the people? Trust us, we've made every mistake you can think of...then we made some up. Listen in as we describe what worked and what didn't on our journey from 300 to 3,000 houses.

Author

Matthew Whitaker and Spencer Sutton

Category

Business

Podcast website

www.evernest.co

Latest episode

Jun 29, 2026

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Episodes

Episode 113: Should You Manage 300 or 3,000 Doors? 08.01.2024

What do most property managers want to know when you meet them for the first time? Besides your name and where you're from, most PMs want to know how many doors you manage! Most property managers assume that the more doors you manage, the better your life is! But we want to dispel the myth and help you think through the possibility that managing fewer doors might be the best thing for you! =======...

Episode 112: Acquiring New Clients - Best Practices and Managing Expectations 25.12.2023

Most property managers are expecting to grow in 2024, either through acquisition or organic efforts.  And with growth comes expectations from your clients. In this episode, we interview David Soles and discuss the biggest challenges facing a PM as they bring on doors. Tune in to learn from one of our experts on how to handle big client growth! =================================== Connect with Matt...

Episode 111: Webinar Replay - Accounting For Property Managers 18.12.2023

This episode is a replay of our most recent webinar on accounting. Listen in and you're sure to gain insight into how exactly we think about the accounting function of a growing property management company. Joining Matthew and Spencer are Evernest team members Jill Marrocco (VP of Property Accounting), Curren Melgarejo (Director of Accounting), and Stan Lewis (CFO). ===============================...

Episode 110: The Recipe for Personal and Professional Growth in 2024 11.12.2023

Matthew and Spencer recently gave a talk, laying out a simple four-part recipe to grow personally and professionally. You'll learn how they approach each step when hiring and evaluating their own priorities. Tune in and set yourself up for a great 2024. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email t...

Episode 109: Changing Markets May Mean You Need to Change Your Messaging 04.12.2023

In this episode, Spencer walks through Evernest's two primary avatars and how the shifting market has us planning for 2024. Tune in and use December to think through your own marketing messages for 2024 and beyond. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: podcast@evernest.co ==========...

Episode 108: Why Do Landlords Choose Property Management Companies? 27.11.2023

What? Do you mean property managers have challenges?? Ha...it seems that our entire business is dealing with challenges. In this episode, Spencer and Matthew walk through three of the biggest challenges property managers face today. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email the Show: podcast@ever...

Episode 107: Why Do Landlords Choose Property Management Companies? 20.11.2023

In this episode, we'll get into the latest research about why landlords choose property managers for their properties.  In each reason given, there is an opportunity for property managers to craft messaging to attract more of what clients are looking for. =================================== Connect with Matt and Spencer at Evernest: Evernest.co Visit the Podcast Website: Evernest.co/podcasts Email...

Episode 106: WEBINAR REPLAY: Excellence in Property Management 13.11.2023

Listen in to our latest webinar with special guests as we discuss best practices for property managers across all departments.  =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcast Website:   Evernest.co/podcasts Email the Show:   podcast@evernest.co =================================== Production House:  Flint Stone Media Copyright of Evern...

Episode 105: Property Management in 2024 - Looking Ahead 06.11.2023

Last week, Buildium released its annual State of Property Management report for 2024. In this episode, Spencer and Matthew host a roundtable with other Evernest team members to discuss their biggest takeaways. Listen in to find out how property managers are looking at this upcoming year. =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcast...

Episode 104: The Path to Achieving Anything Great 30.10.2023

It's no secret that success doesn't come to us easily. It's something that must be greatly desired, fought for, and sacrificed for. In this episode, Spencer walks through three principles for property managers to consider on their path to creating great companies.  =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcast Website:   Evernest.co/...

Episode 103: Three New Vendors Property Managers Should Check Out 23.10.2023

Driving back from NARPM National Conference in Atlanta, Spencer and Matthew discuss three new vendors serving the SFR space that are worth checking out. =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcast Website:   Evernest.co/podcasts Email the Show:   podcast@evernest.co Check Out the Vendor Websites: Lula, Reinventing Property Maintena...

Episode 102: Ancillary Revenue Success 16.10.2023

The property management industry is notorious for its razor-thin margins, leaving many managers juggling owner/resident satisfaction and bottom-line profitability. But what if you could achieve both without compromising on either? In this episode, Spencer and Matthew walk you through the ways you can increase resident and owner satisfaction by offering additional services. Watch our other webinars...

Episode 101: The Ultimate Productivity Hack 09.10.2023

The ultimate productivity hack is saying "no." Not doing something will always be faster than doing it. It's worth asking if things are necessary. Many of them are not, and a simple "no" will be more productive than whatever work the most efficient person can muster. No is a form of time credit. You retain the ability to spend your future time however you want. Yes is a form of time debt. You have...

Episode 100: Shots Fired! The Funny and Sometimes Painful Stories of Property Management 02.10.2023

If you can't laugh and have fun in this business, then it may be a long (and less enjoyable) journey in the property management industry!  Listen in as Spencer and Matthew tell some of the funny (and painful) stories from the past 15 years of growing Evernest.  =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcast Website:   Evernest.co/podc...

Episode 99: How to Build or Scale Your Maintenance Business (Webinar Replay) 25.09.2023

Join industry experts Deb Newell and Tra Griffin as they discuss the ins and outs of starting or growing your maintenance business. We all know that maintenance is a part of owning rental property, so building out this part of your property management business benefits your clients, residents, and yourself. =================================== Connect with Matt and Spencer at Evernest:   Evernest.c...

Episode 98: 300 to 15,000 Units: 5 Lessons Learned Scaling a PM Business 18.09.2023

Every single day in this business, there are lessons to be learned. As you grow, the lessons learned can majorly impact your business - your team, owners, and residents. In this episode, Matthew and Spencer discuss five more lessons they've learned in the past year and a half, going from 6,000 to 15,000 doors under management.   Episodes mentioned in this episode: Episode 44  - 300 to 6000: 5 Less...

Episode 97: Emotional Intelligence for Property Managers: Unlocking Success Through Better Relationships 11.09.2023

In our business, we need to understand that our EQ (or lack of it) will impact at the minimum these three aspects: Owner and Tenant relationships  Vendor partnerships  Employee dynamics  This episode explores The Importance of Emotional Intelligence in Property Management  and what you can do to foster the growth of it in your life and team. =================================== Connect with Matt an...

Episode 96: 3 Reasons Why You Need In-house Maintenance 04.09.2023

Maintenance is a part of daily life in the world of property management. Your ability to deliver a great maintenance experience impacts your residents, clients, and company. In this episode, Spencer and Matthew talk about the evolution of the Evernest maintenance business and why you should consider it for your PM business if you haven't already. =================================== Connect with Ma...

Episode 95: Supercharged ChatGPT For Your PM Marketing 28.08.2023

The world of AI is constantly evolving, and we haven't even understood the BEST ways to utilize it so that the results are benefiting us on a regular basis.  In this episode, we will walk through three little-known facts about ChatGPT (and the best prompts) so that you can supercharge your marketing efforts.  =================================== Connect with Matt and Spencer at Evernest:   Evernest...

Episode 94: Leading People? You Must Get These Six Things Right 21.08.2023

As you grow your property management company and begin to hire great people to help you, one thing that changes is your responsibility. You move from doing the work to leading your team. In this episode, Matthew walks through the six things you should be focused on from an organizational and personal leadership priority. =================================== Connect with Matt and Spencer at Evernest...

Episode 93: 5 Principles You Can Build Your Company On 14.08.2023

When you've been in the business long enough, you begin to recognize patterns that either contribute to or detract from your success. In this episode, Matthew walks through five principles (out of 25) that he's developed since 2008.  =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcast Website:   300to3000.com Email the Show:   podcast@ever...

Episode 92: Using ChatGPT to Supercharge Your Marketing 07.08.2023

In this follow-up to the podcast about creating videos for your property management business, Spencer walks you through the Evernest process to come up with great ideas and execute them. We all know that ChatGPT is only as good as the prompts you give it.  Spencer will discuss how you can make the most of ChatGPT for your business. =================================== Connect with Matt and Spencer...

Episode 91: Toxic Company Culture and What To Do About It 31.07.2023

There's nothing more limiting to reaching your company goals than a toxic work environment. It contributes to employee churn and overall dissatisfaction  with the work environment. In this episode, Spencer walks through signs that you may have a toxic company culture and what you can do to change it.  =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visi...

Episode 90: 3 Essential Ingredients To Scaling Your PM Business 24.07.2023

Growth always sounds sexy, but it's a lot of hard work. In this episode, Matthew and Spencer walk through what they've discovered along the road to 25,000 properties. You need to avoid a million pitfalls and get at least three ingredients right as an entrepreneur if you want to reach your door goals.  =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visi...

Episode 89: Five Reasons You Should Be Marketing With Video 17.07.2023

In this episode, Spencer discusses the five reasons every property manager should be marketing with videos. There is so much opportunity to become a market expert and set yourself apart from the competition. Tune in to listen to Spencer's top five reasons you should start with video today! =================================== Connect with Matt and Spencer at Evernest:   Evernest.co Visit the Podcas...

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