Ethical-ish

When a client loses trust in their attorney, it's almost never because of one wrong answer. It's because the firm shows up inconsistently. In this episode of Ethical-ish, host Paul Bamert sits down with Jerry Zhou , CEO and co-founder of Supio , to dig into what the ABA's duty of competency actually means in 2026, and why the same principle that earns a client's trust is the one that earns an atto...

Lawyers love to talk about how hard they fight and how much they’ve won. But does that market their firm? Gyi Tsakalakis suggests a different strategy. “It is a service business. So, the service that you deliver to – and not just clients, prospective clients, referral partners, all that kind of stuff – that's great marketing.” Gyi speaks from his experience co-founding AttorneySync , a digital leg...

Jeff Robbins still remembers the emotion and feelings he had when his mother passed after open heart surgery. The surgeon consoled him as her situation worsened: "I'm going to treat your mom like she's my mom." That was about eight years ago. Today, Jeff is the director of client experience at DM Injury Law , a role that fit him personally and professionally after working in the healthcare field....

He’s not a lawyer – and that’s exactly what gives Shawn Lehocky a unique perspective on law firms. “I get to see a lot of different aspects of running the business of a law firm,” Shawn explains to host  Paul Bamert . As the CEO of Pond Lehocky Giordano , Pennsylvania's largest workers' compensation firm, Shawn breaks down two key elements that drive the firm forward: the client and an operat...

Arizona became the first state to allow non-attorney ownership of law firms, but has the feared apocalypse arrived? Travis Meltzer , founder of Valley Injury Law , joins host Paul Bamert to share his frontline perspective on alternative business structures (ABS). Travis explains that private equity money flooding the state has increased competition without creating the "Walmart law firm" nightmare...

Immigration case law and policy is changing at a breakneck speed, and Ruby Powers is on the front lines. “I think there's been 400 to 500 policy changes in the last nine months. Some of them are really big. Even small ones can have a big impact on our client's lives,” she explains to host Paul Bamert . A board-certified immigration attorney, Ruby describes her experience navigating these changes t...

Podcasting live from the main stage at the Client Experience Summit 2025 in historic Charleston, SC, host Paul Bamert brings together a diverse CLE panel to explore the intersection of artificial intelligence, ethics, and client experience in modern law firms. Each guest offers a different perspective: Ty Robinson , a founding attorney from a growing firm; Brian Page a Chief Legal Officer and prac...

Ken Hardison calls himself “old as dirt” but is most certainly on the cutting edge of “what’s next.” Although he no longer runs his own firm, he helps hundreds of attorneys and firms plan for the  “what’s next” in the practice and business of law through his marketing association PILMMA .  He is diving head first into the opportunity that is AI. In this conversation with host Paul Bamert...

This episode is a frank look at how outdated communication puts your firm—and clients—at risk. Whether you call it “cybersecurity,” “cyberliability,"  or “network security,” it’s risk and “it’s scary,” says Mike Shea , president of boutique insurance brokerage firm SGP Advisors . Since Covid, this type of insurance has surpassed malpractice among SGP’s client base. With host Paul Bamert , Mic...

In this episode of Ethical-ish, we explore the increasingly blurred line between healthcare privacy and legal ethics — and the very real risks that come with it. Paul Bamert is joined by George Bessenyei and Tiffanny Anghel of YoCierge to unpack urgent and relevant issues facing modern law firms. Although there are great overlaps between HIPAA compliance and ABA model rules, there are other notabl...

Ryan McKeen and Brittany Green from Best Era reveal why communication is still the #1 bar complaint against attorneys—and what it indicates about your practice. With host Paul Bamert , they argue that poor client communication isn't just an ethical issue but a "canary in the coal mine" signaling deeper operational problems that destroy trust. In today's Amazon Prime world focused on client experie...

Research shows that mental illnesses are common in the United States, affecting tens of millions of people each year. Estimates suggest that only half of people with mental illnesses receive treatment. No surprise, attorneys are not insulated from these stats. Renee Morgan is a practicing attorney, author, and is bringing mental health to the forefront in legal circles. In this episode, we dive in...

The personal injury lawyer’s billboard may say, “Millions Won!,” but how much did the client net?  Complicated tax scenarios could tell a different story about what was really “won.” In this episode, Jeremy Babener describes his work helping plaintiffs’ attorneys ensure that a win in the courtroom actually adds value to the firm’s bank account and the client’s. Jeremy, tax counsel at Structur...

Since 2020, 750,000 law firms have been cyber-attacked. That statistic explains why the ethics courses that Constance Anastopoulo teaches at Charleston School of Law and UCLA School of Law are so relevant. While some principles of legal ethics remain constant, technology has changed the practice, “and ethics have to keep up with it,” she tells host Paul Bamert . In this episode, Constance describe...

Seth Price , a lawyer who founded the legal marketing firm BluShark Digital , reveals marketing practices that keep lawyers out of “hot water.” With host Paul Bamert , Seth discusses avoiding misleading claims, adhering to state bar rules, and ensuring the authenticity of positive online reviews. He also highlights today’s hot topic in digital marketing: businesses buying fake online reviews.&nbsp...

Welcome to Ethical-ish, a podcast for lawyers and legal consumers. We are pulling back the curtain on what makes a modern law firm ethical (or not!) Whether you’re the average American interested in practical takeaways on what to look for in a law firm that will prioritize you, or an attorney searching for the latest guidance on legal ethics, Ethical-ish is your go-to resource. Here, you’ll find l...