Jordan Tong

Elite BSC

Business EN ↓ 72 episodes

If you own or lead a commercial cleaning company, and you want to see that company grow and thrive, this podcast is for you. I've spent 15+ years building a $20 million commercial janitorial company. In this podcast, I will share with you what I've learned along the way.

Author

Jordan Tong

Category

Business

Podcast website

podcast.show

Latest episode

Feb 23, 2026

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Episodes

5 Reasons You Aren't Selling More Jobs 29.07.2024

Here are 5 reasons why your janitorial company is not growing like you want....5 reasons you are selling more of the kinds of jobs that make you successful in the long run. elitebsc.com

What Should Your Org Chart Look Like? 15.07.2024

As a janitorial company grows, the org chart changes. But what should that evolution look like? Is there an end game? elitebsc.com

Janitorial Service Profit Chain - A Harvard Business Idea Applied To The Cleaning Industry 09.07.2024

In this episode, you will learn how customer satisfaction, employee satisfaction, and profitability are all related. elitebsc.com

Basketball & Cleaning: Lessons Learned Being a Middle School Coach 01.07.2024

Coaching a team and leading a business have numerous parallels with one another. In this episode, we look at 6 such parallels in hopes of helping cleaning industry leaders lead well.

8 Items To Include In Your Janitorial Contract 24.06.2024

Janitorial service agreements are an important piece of every customer relationship. They protect your company, guard the relationship, and lower your company's risk profile. This episode outlines a few of the things you need to include in your service agreements. For more resources, check out elitebsc.com

5 Tips To Make Your Company More Sellable 19.06.2024

Everyone will eventually sell or pass on their business. How can you minimize risk and maximize value to make yourself ready when the day comes? For more resources, check out http://elitebsc.com

Hiring Janitorial Field Managers & Key Leaders 10.06.2024

The managers and leaders you hire will make or break your cleaning company. In this episode, you will hear a talk delivered at a recent workshop on hiring field managers and key leaders. For more resources, check out http://elitebsc.com

Keeping Supply Expense Below 2.5% 03.06.2024

Getting an additional 1%, 2%, or ever 3% on your bottom line can be a huge deal. While often overlooked, supply expense is one way to get some of those savings.

How To Accurately Estimate Work Hours 21.05.2024

Getting an accurate estimate of work hours is the primary way to ensure your bids are competitive and profitable. But how can you ensure that estimating correctly? Is there an easier, more accurate way?

A Rural America Janitorial Success Story w/ Patton Building Services 14.05.2024

Mark and Stephen Patton have built an exceptional company in an area of the country overlooked by most. This interview gives you a peek behind the curtain of what they have built. For more resources check out: http://elitebsc.com

Boosting Profits By Increasing Account Revenue 06.05.2024

To boost profits, we often think about cutting costs. But sometimes, the best revenue comes from increasing revenue at existing accounts. http://elitebsc.com

Your Janitorial Company Matters - 9 Reasons Why 29.04.2024

Sometimes, in the whirlwind of day-to-day business in the cleaning industry, we can lose sight of why we do what we do. Is the grind worth it? Is there a bigger picture to be seen for the business owner? http://elitebsc.com

3 Reasons Your Janitorial Business May Be Failing To Grow 23.04.2024

Every cleaning business wants to grow their company. Some want to get from $500k to $1M annually. Others want to make the leap from $2M to $5M. But if you find yourself stuck, unable to grow, consider if one of these reasons is keeping you from growing.

Owner Interview - Danny Frayre of Beyond Clean 15.04.2024

Danny Frayre has been a member of the Elite BSC group for a few years and quickly became a friend. In this podcast interview, you will get a behind-the-scenes peek at a young man who will do great things in the commercial industry. For more resources, check out: http://elitebsc.com

Why You Need Bigger Accounts To Scale Up 08.04.2024

Every janitorial company must start with small accounts. This is normal. But if you want to reach new plateaus - maybe $3M or $5M or $10M - you need larger accounts. However, at the same time, you should stop pursuing small account. This episode makes the case for that philosophy. For more resources, visit http://elitebsc.com

5 Reasons to Say "NO" to a Prospective Customer 01.04.2024

Not all janitorial contracts are beneficial to your company. But how do you know when to turn one down? In this episode, 5 factors are discussed that could lead you to say "NO" to certain cleaning jobs. For more information, please visit: http://elitebsc.com

Interviewing Mistakes When Hiring Janitorial Managers 25.03.2024

For people who can otherwise be very rational and objective, we often approach interviews with a bit of hocus pokus. In this episode, we will look at SEVEN different mistakes janitorial business owners make in the manager interviewing process. For more resources, visit http://elitebsc.com

Devalued Cleaners and the Problem w/ Henry Ford 18.03.2024

In the cleaning industry, we often fail to treat our workers with the value and dignity they deserve. This is not just an ethical problem; it could also impact company culture, retention, and even profits. http://elitebsc.com

Janitorial Cold Calling Made Much Less Stressful 11.03.2024

Cold calling can be stressful, and while there are a few weird people who enjoy it, most of us don't like it. But in the commercial janitorial industry, you must be able to cold call to gather information. In this podcast, I offer a simple method for cold calling that will take some of the stress away. It will also set you up for warmer calls in the future. And perhaps most importantly, it will fi...

Create a Prospect List Sitting at Your Desk for less than $300 04.03.2024

Once you have developed an Ideal Client Profile, how do take that criteria and build a prospect list? In this episode, we will examine 5 methods for finding commercial cleaning prospects, all while sitting at your desk.

Ideal Client Profiles - The First Step in Commercial Cleaning Sales 26.02.2024

Every janitorial company wants to grow, sell more accounts, and increase revenue. But where do you start? Do you just pick up the phone and start calling? No! The first step in the sales/marketing process is to identify and clarify your ideal client profile. For more resources, check out http://elitebsc.com

Building a $20 Million Janitorial Business - Mistakes and Lessons Learned 22.02.2024

Frantz Building Services was founded in 1985 as a small town commercial janitorial contractor. Between 1985 and 2007, the company grew to approximately $1.5 million in revenue. Since 2007, Frantz has grown to $20+ million in annual revenue. This episode is the story of that growth, including the mistakes made and lessons learned. For more resources, check out http://elitebsc.com

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