Electric Mindset

What does it actually mean to be AI ready in a heavily regulated financial institution? In this episode, our host Dave Manley is joined by Anunaya Ritwik, Managing Director at RBC Investor Services, and Andrew Pitt, Client Partner at Electric Mind, to find out. Together, they cut through the AI hype to explore what operational readiness really looks like, from building strong data foundations and...

Season 2 of Electric Mindset is here. And we're kicking it off with one of the biggest questions in enterprise AI right now: how do you actually get value from it? Most organizations know they need to do something with AI. Fewer know what that something should be. Even fewer are measuring whether it's working. In this episode, host Dave Manley talks with Keith Shiner, Engineering Lead Partner at E...

Payments innovation impacts us all—but most of us rarely think about what happens behind the tap or transfer. In this Season 1 bonus episode of Electric Mindset, our host Nick Dyment sat down with Alex Achtemichuk and Eric Lombardi to unpack the transformation reshaping Canada’s financial system. From the future of real-time rails to the rise of agentic AI, the conversation revealed that payments...

Contact centers get a bad rap. They're often written off as cost centers: high-volume, high-churn, and low on innovation. But what if flipping that mindset is the key to real CX transformation? In episode 006 of  Electric Mindset , host Nick Dyment talks with Michael Lang, Advisory Director and contact center transformation specialist about what it takes to turn customer service into a value engin...

Thinking about AI agents but not sure where to start—or how to stay out of trouble? You're not alone. In episode 005 of  Electric Mindset , host Nick Dyment sits down with Duke Osei, an implementation consultant leading the charge on ServiceNow’s AI orchestration tools. Duke breaks it down: agentic AI isn’t just another tech upgrade. It’s a fundamental shift in how organizations handle automation,...

Change isn’t about the newest tool. It’s about people, timing, and making every move matter. In episode 4, Gen AI in Canadian Banks, Nick Dyment and Lauren Bergstrom talk about transformation inside some of Canada’s largest banks, about what really drives change that sticks. Lauren’s take? Shiny tech doesn’t get you far without the basics. Transformation only works when people are ready. That mean...

Remote work isn’t just a trend. It’s shaping a new era of collaboration and productivity. In the latest episode of Electric Mindset, host Nick Dyment welcomed Edward Philip, a technologist, musician, and bona fide AI whiz, to explore how organizations are adapting to this transformation. Edward shared real stories from leading virtual-first startups through the upheaval of lockdown, redesigning cu...

Digital transformation can feel daunting, especially when legacy technology is standing in your way. In the latest episode of Electric Mindset, our host Nick Dyment sat down with Paul Kalinowski, who’s seen firsthand how large-scale modernization unfolds in capital markets and wealth management. Paul shared powerful insights about why transformation is about more than just tech, and how breaking d...

AI or Bust: Our host, Nick Dyment, Chief of Staff and Technical Director, sits down with Chris Ford, Managing Partner and CEO of Electric Mind. With candid stories, humor, and real-world insight, they unpack AI’s impact on business transformation, the consulting industry, and what it takes to be an ongoing innovator in tech today.