EI at Work

Promoting the right leaders isn’t just about performance, it’s about identifying those with the high levels of emotional intelligence to handle high stakes, high-pressure roles. In his world-first, four-year study, Genos International CEO Dr. Ben Palmer proved that EI 360s reveal the soft skills that traditional assessments alone can’t, and why EI plays a critical role in talent...

DEI has been making headlines globally. Some companies are doubling down on their efforts and bucking the trend, others are scaling back, questioning its role in the workplace. In this episode, Dr. Judy Lundy Leadership Specialist and Lecturer at Edith Cowan University joins us to unpack the state of DEI today. Learn why some programs fail, how emotional intelligence shapes the conversation, and w...

What if stress wasn’t just something to endure, but a skill you could master?   In this episode, Paul Taylor, an award-winning fitness expert discusses the term ‘stress fitness’ - he’s approach to building resilience. Unlike traditional resilience, stress fitness is about harnessing stress as a tool to build tolerance, enhance mental strength, and improve performa...

From Forbes to the Bangkok Post, it’s universally reported that the workplace will shift dramatically in 2025 and that EI in all its forms, will be the difference between sinking and soaring. This episode wraps up 2024, dives into the top disruptive trends shaking up 2025 and reveals new and improved Genos solutions to ensure organisational success.  Interested in Emotional Intelligence...

Ireland's top chefs have experienced life-changing transformations thanks to the emotional intelligence work of Genos Certified Practitioner Una Crilly. One executive chef lost 20kg, overcame two heart attacks, quit smoking, and rediscovered joy in the kitchen.   Una Crilly is a seasoned Leadership Consultant, who specialises in the retail and hospitality industry. Recently she’s been combating bu...

Take it from this power panel. Debbie Muno, MD Genos North America, Deiric McCann, MD Genos Europe and Vicky Karuga, MD Genos Pan Africa. They join Genos International CEO Dr Ben Palmer and co-host Marie El Daghl to discuss EI in 2025 and beyond, based not only on their expertise, but the collective feedback of over 100 EI experts from the Genos Global Conference 2024.  Interested in Emotional Int...

Unlock the key to workplace transformation with the Emotional Culture Index (ECI), a free Genos International tool that Mel Neil, highly regarded leadership and performance coach, swears by. Join Mel as she explains how the ECI sparks essential psychologically safe conversations, tackles burnout, and drives solution-focused outcomes for a thriving, engaged workforce. Learn why she will never start...

Juliette Tobias-Webb, a behavioural science expert, shares insights from her recent Antarctic adventures, drawing parallels between penguins' social habits and workplace dynamics. Explore her perspectives on emotional intelligence, leveraging technology for productivity, and fostering inclusive team environments in the latest episode of EI at Work.  Interested in Emotional Intelligence? Learn more...

On this month's episode of EI at Work, Karine Leblanc shares her journey of transformation, growth, and the power of emotional intelligence.   With roots in engineering hear how Karine navigated a male dominate industry, her journey to self-improvement and how she increased peace, productivity and sales through embracing emotional intelligence.   Plus you’ll hear about her certification journey an...

  This episode of EI at Work discusses the tumultuous landscape of the education sector with diversity, equity, and inclusion (DEI) facing dire challenges, particularly in the United States. The impact is profound, with legislation changes, peaceful protests turning volatile, and students becoming increasingly disconnected amidst the Covid19 pandemic and rapid technological growth.   Daymyen Layne...

In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner.   As a seasoned leadership consultant, Georgia shares why she turned to Genos International for certification. Hear about her certification journey and how she promptly used her new EI tools to t...

The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year.  Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are shaping the future for productivity and customer service.   Ben and Marie share the Genos Internationa...

Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail and hospitality sectors. Leadership Coach Christine Rumble reveals the essential micro behaviours for...

Would staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time.    Angela Ferguson, Creative and Managing Director of Futurespace shares insights into one of her recent projects ‘The Works’, an e...

Listen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking to foster a more harmonious work environment, this episode provides valuable guidance to help you turn c...

You see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect. In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often sensitive and without the right training can go awry. In this insightful episode of EI at Work, former Gen...

Most business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to success when dealing with change and uncertainty, let alone the greatest seismic shift of our time, Artifici...

Most organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work.  Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture, organisations and leaders are at risk of glossing over a vital part of what makes people and organisations tick....

It’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and cultural fallout could be even worse. Don't wait any longer—prepare your organizational response now. ...

Commit a serious crime. Go to Jail. Life Over. Right? That doesn’t have to be the way. Dr Paul Wood is living proof that you can grow through adversity. What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix proportions of his journey to becoming a Dr of Psychology. Today, he is an expert in helping people and organ...

Success hinges on the ability of teams to collaborate, communicate and connect effectively. However, in today’s dynamic and dispersed world of work, it can be more difficult than ever to foster an environment where teamwork – really works. Discover how emotional intelligence applies to teams and how to foster this essential skill set at a group level.   In this episode of EI at Work, we’re joined...

Game-changing for business. Life-changing for people. Genos International is proud to celebrate 20 years of realising this very philosophy, through the assessment and development of emotional intelligence in the workplace. An organisation that started as the brainchild of a passionate research team and Swinburne University, has since become the world-leader in emotional intelligence and assessment...

The cost of hiring the emotionally unintelligent.     In this episode we discuss the recruitment woes of today, exploring the value of emotional intelligence during the recruitment phase and whether it should be a non-negotiable for businesses navigating Australia’s employment crisis.   Joining us to tackle these questions and more is Will Ainsley ; Chief Operating Officer at employment testing, H...

If you’ve debated where covid came from, whether Amber Heard is believable, or who should win a recent election – this is a podcast for you. Polarised opinions seem to be the norm on most things these days. Sometimes these conversations are enlightening and positive. Other times they’re toxic and damaging. So, learning how to express and solicit strong opinions is paramount. Spoi...

It’s official, working from home is here to stay for good.  1 in 2 employees  now work mostly from home, and  70% would like to continue doing so  post-pandemic. But are we truly prepared? While remote work has a long list of advantages – it doesn’t come without its flaws. One survey  reports that 56% of people get along worse with their colleagues f...