Efficiency Engineers Podcast by Paperbox

In this episode our guest is Jan Peeters, CEO of Portima. Jan shares his journey from a long career in consulting to leading Portima, and how his international experiences shaped his vision on business, technology, and leadership. He explains how Portima supports Belgian brokers with IT and innovation, and why the broker channel remains a cornerstone of the insurance market. We also discuss the ev...

In this episode of Efficiency engineers, Frederic Stallaert goes into conversation with Roel Druyts, founder and CEO of Hillewaere group and CEO of Christie’s Real Estate Belgium. He is a bussines leader with experience in acquisitions, real estate, growth and business transformation.  Roel shares his view on how technology brings his employees even closer to their customers. He also tells us how...

In this episode of Efficiency Engineers, Frederic Stallaert talks with Jan Van Autreve. He is an experienced business leader with expertise in business transformation, growth, mergers and acquisitions. Celebrated CEO of Delta Lioyd Life, NN Insurance Belgium and ParkLane Insight, among others. Jan shares his view on 'The Augmented Insurer' and gives insight in the next generation Insuran...

In this Episode of Efficiency Engineers, our own CEO Frederic Stallaert switched seats for an exclusive interview. He gives you a look behind the scenes of an Insuretech start-up.  Frederic dives into the world of transformation: in his life as CEO, in Business and in the Insurance Market.  Tune in to gain a better understanding about how insurtechs influence change and transformation. Hey, it&apo...

In this Special Episode of Efficiency Engineers, our host and CEO Frederic Stallaert takes his turn to be a guest during an interview with insurance industry expert David Clegg. Together, they dissect a critical question that's (probably) on the minds of many in the sector: Do Insurtechs drive radical innovation in insurance? How successfully or otherwise? Tune in to gain a better understandi...

Today we're joined by Bjorn Vuylsteker, the co-founder and CPO of WeGroup, and a LinkedIn Top Product Management Voice.  He shares how shifting his approach from a technologist's perspective to a more customer-centric product mindset made a massive impact on how it helped shape WeGroup's strategy.  Bjorn further explains the value-giving initiative of conducting AI technology worksh...

We all know that it is easier to keep and retain clients than find and onboard new ones. Noting this fact, what must brokers focus on to achieve strong client retention? The answer won't surprise you, as it is hiding in plain sight.  In this episode, Helen Burke (COO, Teambase), walks us through why operational efficiency must be a key priority for insurance broker organizations, and how focu...

What drives decisions within the leadership of mutual insurance companies? Seasoned industry veteran Frederic Melle gives us a glimpse into his role at AMMA, a Belgian mutuelle focused on the medical liability sector.  He highlights the DNA of a mutuality versus a for-profit insurance company and how it guides them on how they define innovation, take-on such projects, and the unseen cost of "...

GPT is here and its adoption is exponentially growing. After the hype of ChatGPT's launch, what's next for the technology and what should businesses expect in the coming years?  We deep dive into the frenzy of the business world trying to wrap its head around GPT's impact on how we do our day-to-day work as we know it. As business leaders, what questions should we be asking to futur...

On the show today, we have Elliott Green.  Next to being the guy with the best haircut in the insurance industry, Elliott is sales director at Genasys Technology, a modular, cloud-based insurance solution for insurers, MGA’s and brokers.  Elliott and I met a few months ago. We started talking about how most insurance companies are working with outdated systems for policy admin or claims management...

This episode showcases our first customer, Belfius Insurance, one of the leading insurance carriers in Belgium when it comes to innovation.  As manager of innovation and robotics, Jonas Danau sits right in the middle of this transformation. In the episode, he shares his key takeaways from running such projects, including the one between Belfius and Paperbox.  Innovation and automation should start...

In deze podcast spreek ik met Arvid De Coster. Ik kreeg hem eindelijk te pakken! Arvid is CEO en oprichter van één van de spannendste Insurtechs in België, WeGroup. WeGroup is een verzekerings-distributieplatform die het leven van verzekeringsmakelaars, maar ook klanten makkelijker maakt. Een tijdje terug vierde het bedrijf haar vijfjarig bestaan en ondertussen bedienen ze meer dan 2000 adviseurs...

In deze aflevering pakken we het een beetje anders aan. Frederic gaat in gesprek met twee masterstudentes Handelswetenschappen in het kader van hun masterproef ‘De rol van een CEO in een groeiend bedrijf’. Frederic deelt verschillende inzichten vanuit zijn ervaring en passie als CEO van Paperbox. Volgende topics komen aan bod: Visie achter het bedrijf Paperbox Kwalitatieve groei Eigenschappen van...

Klaar om bij te leren van een topexpert in de makelaarsindustrie? In deze podcast hebben we niemand minder dan Luc Van Antwerpen, CEO bij Concordia, te gast. Luc leidt één van de grootste makelaars in België en een deel van de Ecclesia Group, de grootste verzekeringsmakelaar in Duitsland. Uit meer dan 20 jaar ervaring in de industrie leerde Luc waarom het belangrijk is om op tijd mee te zijn met t...

In onze eerste Nederlandse podcast hebben we Chris Govaerts, COO en CIO bij Van Dessel Insurance Brokers, te gast. In deze aflevering vertelt hij waarom hij voor Paperbox heeft gekozen en deelt hij zijn inzichten over waarom het implementeren van AI een goede keuze is voor verzekeraars in het huidige War for Talent klimaat.  Er wordt gepraat over de grootste uitdagingen voor Belgische makelaars an...

Gari Gono, industry veteran and podcast host,  shares his perspective on why digital transformation seems to be so elusive in the insurance space. With an index of deep, insightful experiences from his personal career, he explains the unapparent problem of approaching everything through a technologist's lens, and how this can become the unexpected roadblock to move digital transformation alon...

A.I. has taken centerstage in recent months and no industry was spared of its buzz.  People in insurance are now asking - how will our future look like with mass adoption of this technology? David King, founder of Artificial.io goes on a deep-dive sparring session with our CEO Fred, tackling why and how AI  use cases in insurance will upend many systems, and when. Can a human still beat a computer...

With listeners in almost 200 countries around the world, Michael Waitze is a master at building communities of engaged audiences through the shows he hosts and the content he produces. In this episode, he explains why it is imperative for every company - no matter what industry you are in - to dominate your narrative and become your own media company. Michael also lends his wisdom on the right app...

Beyond just being a buzzword in tech, Artificial Intelligence (AI) is impacting our world in more ways than ever before. This episode taps into the wisdom of Nicolas Deruytter, CEO of the Skyhaus group, who is at the forefront of the AI scene in Europe.  He lends rich insights about how he built his company from scratch to more than 150 employees and counting, and shares his views on the world&apo...

Serial entrepreneur Manjit Rana is out to solve the matchmaking and networking problem in the insurance industry through his platform Insurtech Scouts. In this episode, we delve into his tried-and-tested principles of how to build robust early-stage startups; unpack the mental barriers that block innovation in the industry; and the inspiration behind creating the "LinkedIn on Steroids" f...

If you're not preparing for the millennial customer, you're doomed. Drawing from his vast industry experience, from working with Allianz to becoming the Managing Director of Belgium-based Piette & Partners,  Frank Gheysen emphasises why it matters to be a future-focused insurance organisation. In this episode, he talks about the fundamental reasons why the industry is slow to move, a...

Ecosystem has become a buzzword in the insurance industry, but it seems to have lost its real meaning due to overuse and misuse. Chris Kay, current Director General Insurance for fintechOS passionately elucidates on how the true essence of "Ecosystem" eroded through the years; what it really means and why it matters, and what it can do for insurance players, stakeholders, and customers o...

"What if we just had one place that was just the system of truth from a business perspective?" From outdated processes to brokers acting as postboxes -- Delegated Authority is swamped with issues that the insurance industry has seemingly turned a blind eye on. With much fire and passion, Clare Knight (CEO of DA-X) unpacks these problems and shares how they tackle them head-on as they mov...

How long have customers been kept in the dark when it comes to processes in the insurance industry? Our pilot episode puts the spotlight on how one Insurtech leader is battling the norm of ambiguity plaguing the insurance industry and what their team at Hubb Insurance is doing to change the narrative forever.  Hey, it's Fred. Thanks for tuning in to our show. Let's connect on  LinkedIn !...

Welcome to the Efficiency Engineers Podcast, where we ask: "Is there a better way?" We interview leaders, executives, and founders within the insurance space that challenge the industry's notorious reputation of being slow-to-change and inefficient. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on  LinkedIn ! 🤝