eCW Podcast

Discover how HealthWorks for Northern Virginia uses eClinicalWorks ® and healow ® AI-powered No-Show Prediction Model to reduce no-shows. In this eClinicalWorks Podcast, host Adam Siladi talks with IT Director Jesse Burke about moving from reactive, blanket outreach to proactive, targeted support that removes real barriers for patients.   As a community health center, HealthWorks for Northern Virg...

Discover how Adult Medicine of Lake County enhanced their patient safety and compliance efforts using the eClinicalWorks® Safety and Compliance Dashboard. With over 7,200 active patients, this practice faced challenges in managing critical lab results, telephone encounters, and staff turnover. Matt Cady shares how adopting this underutilized tool helped uncover hidden gaps like unlocked procedure...

Discover how First Care Medical Clinic is enhancing patient care by integrating the Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Transition Care Management (TCM) modules. At a practice managing over 2,000 patients, First Care Medical Clinic's approach has led to improvements in patient outcomes and reduced hospital admissions. With 13 specialized nurses assigned to support p...

Discover how Orlando Heart & Vascular Institute turned billing into growth with eClinicalWorks® Revenue Cycle Management (RCM) services. In this episode, Heather Boone shares their move from eMDs to eClinicalWorks and why they went live with RCM on day one. The goal was simple. Stronger technology, cleaner claims, faster cash, and no reliance on a hospital backstop.   The results came fast. Within...

Discover how Oak Orchard Health, a rural FQHC in western New York, uses healow® Open Access® and healow CHECK-IN™ to ease high Monday call volumes, cut front desk burnout, and give patients 24/7 scheduling. After consolidating into eClinicalWorks®(eCW), the team piloted Open Access with eight providers and, with only a portal link, saw two online appointments overnight. They now record nearly 250...

Discover how Sunoh.ai turned long clinic days into normal workweeks, cut scribe spending by 90 percent, and strengthened patient follow-through at MSA Dallas. Recorded live at the 2025 eClinicalWorksÒ and healowÒ National Conference in Orlando, host Dhruv Bhasin sat down with Chad Erickson of MSA Dallas as he shared practical wins from ambient listening in the exam room.   Here's the story: One se...

Discover how clinicians streamline MIPS reporting, avoid 9% penalties, and improve patient care with eClinicalWorks support, dashboards, and tips for 2025 Medicare compliance.

Discover how Mental Health Cooperative (MHC) in Nashville transformed their behavioral health care delivery with the eClinicalWorks 24-hour care module. In this episode, we welcome Megan Isham, Senior Clinical Systems Manager at MHC, who shares their transformative journey and the impact of this tool on their operations. With the growing recognition of behavioral and mental health, it's crucial to...

Discover how eClinicalWorks RCM service has enhanced the operational efficiency and financial health of New England Community Medical Services. The practice, which caters to over 50 providers in skilled nursing and assisted living facilities, saw an improvement in their financial metrics, notably achieving a 99% first-pass acceptance rate and reducing average payment receipt days to 26. Key to the...

In this podcast episode, Chris Noyes from Texas Family Medicine delves into his journey of establishing a new practice with reduced upfront costs and scalable solutions. Dr. Noyes shares his firsthand experiences of navigating different EHR systems and why he ultimately returned to eClinicalWorks after exploring alternative EHRs.   In this engaging conversation, learn how the Fresh Start program f...

Trey Davis from Sun Life Health talks about power of Sunoh.ai in medical documentation. Learn how this AI technology captures diverse dialects with precision, enhancing the accuracy of medical records. Discover how Sunoh.ai is enhancing healthcare by saving providers valuable time and significantly improving patient communication.

Jason Tomlinson and Jason White from My Health Onsite unveil their groundbreaking membership model that provides open access to healthcare. Explore how this innovative approach is transforming the patient experience by offering accessibility and personalized care. Learn about the benefits of this unique model, from enhanced patient engagement to improved health outcomes. This episode is a must-lis...

Listen to this eCW Podcast to uncover how Eye Surgeons of Richmond enhanced their billing operations with the integration of healow Payment Services. Learn how this innovative solution significantly reduced the administrative burden on staff while making payments more convenient and efficient for patients. We discuss the seamless transition to a more streamlined billing process and how it enhanced...

In this podcast, discover the power of Real-Time Benefit Check (RTBC), where we delve into how RTBC enhances patient experiences by offering instant insights into healthcare benefits. RTBC provides real-time access to patient eligibility and out-of-pocket costs, making it easier for healthcare providers and patients to understand prescription expenses at the point of care. Tune in to learn how thi...

In this episode of the eClinicalWorks Podcast, hear how Maryland Endocrine transformed its operations and culture. Faced with the decision to change their EHR, the practice implemented eClinicalWorks, including the web version and eClinicalMobile. These strategic enhancements resulted in significant benefits, including the receipt of $40,000 in payments on the first day that electronic statements...

Discover how Phoenix Pointe Psychiatry transformed from a fledgling startup to a thriving independent practice in just six months with the help of eClinicalWorks Revenue Cycle Management Services. Psychiatric Physician Zakary Call shares his journey of launching his practice to meet Arizona's urgent need for psychiatric care. By leveraging eClinicalWorks expertise in billing and collections, Phoen...

Dive into the future of healthcare with our latest eClinicalWorks podcast episode on healow's No Show Prediction Module. Discover how this AI-powered tool is revolutionizing patient care by significantly reducing no-shows and last-minute cancellations. Hear from Stephanie Boik, director of quality and risk manager at CenterPoint Health, as she shares the remarkable impact of implementing this pred...

Discover eClinicalWorks Rheumatology module and how it can benefit your practice. In this episode of the eClinicalWorks Podcast, host Marzia Fatimah speaks with Archana Sampath, lead product analyst for the module. Designed for rheumatologists, orthopedists, and physical therapists, this module allows for joint documentation on patients' Progress Notes. With a user-friendly interface, providers ca...

Join us as we explore the exciting journey of New York's Dermatology Specialists with their CEO, Gil Messer. In this episode, we dive deep into the process of their optimization services, from the initial assessment to the realization of tangible outcomes. Learn how their front-end denials decreased by 40% and how they managed to drop their claims submission lag by over 50% through strategic optim...

Discover eClinicalWorks ® Business Optimizer ( eBO ® ) reports with Eric Pamperin from Indiana Health Centers . Discover how eBO reports help healthcare practices analyze and utilize data effectively, identify gaps and areas of improvement, and streamline practice workflows. Learn about the real-world impact of implementing custom eBO reports to save time, optimize resources, and ensure the highes...

Join us for a live eCW Podcast with Dr. Ammar as he shares his experience with eClinicalWorks V12, discussing the new features that have improved workflows and documentation time in his practice. Dr. Ammar also shares how his practice stays updated on the latest features and training for eClinicalWorks V12. Learn how eClinicalWorks V12 can enhance clinical workflows in healthcare practices from a...

Discover how Carson Medical Group streamlined its operations and improved patient engagement by transitioning to eClinicalWorks Cloud EHR and healow patient engagement solutions. We discuss the benefits of the solutions, including improved productivity, reduced costs, streamlined documentation, and increased patient satisfaction. We also explore how PRISMA has helped providers access clinical data...

In this episode, we talk to Eileen Testa from Ninth Street Internal Medicine about the advantages of using healow Pay for medical billing. Thanks to its user-friendly interface, healow Pay has led to a 100% increase in cash collected and improved patient satisfaction. Listen in to learn how healow Pay makes medical billing faster and more efficient for patients and staff.

Discover how eClinicalTouch 4 has enhanced primary care services at Innova. Join David Uptagrafft, CFO and director of healthcare experience, as he shares how the platform has streamlined workflows, improved patient experiences, and reduced costs. Learn about the benefits of mobile documentation, healow TeleVisits , and streamlined data entry. Tune in to hear how eClinicalTouch 4 has enabled Innov...

Join Orlando Perez, MIS director at Betances Health Center, in this podcast as he shares their success story of optimizing EHR with eClinicalWorks. Learn how EHR optimization improved patient outcomes through streamlined operations and combating physician burnout. Please tune in to discover how it can benefit your practice.