Drew and Sam Talk Training

In this episode of Drew & Sam talk training, the guys discuss awareness. Knowing what you are doing instead of guessing because we know Knowledge is Power! Listen as they discuss a great book, the 5 Dysfunctions of a Team. Without trust can you build a team? Special guest, gold-Franny franchisee and locally known rockstar Sheldon Port joins us as well.

In long awaited Episode 19 the guys talk about leadership and the need for you to “Let Them Lead”.  Speaking of “Let Them Lead” , we talk about the latest book from John U. Bacon and get some unexpected lessons on leadership hearing about America’s worst hockey team.  We spend some remarkable time with the RPM training team! Buckle up, this is a great episode!

That’s right! Drew & Sam talk about the art of nice and how to quantify it. Our guest, 2020 Franchise Trainer of the Year, Stephanie Siegwald tells us how she is not a trainer and introduces us to the Purple Monkey Dishwasher. While talking to Stephanie, we get to hear how Sam deals with REALLY SLOW hotel internet or we replaced him with Max Headroom! We discuss the book  11 Rings  by Phil Jackson...

In this episode, listen as the guys discuss their most recent adventure, moving the service needle in one store. How the leadership determines the customer experience, why there is no book review and angrily shake their fist at mother nature. What if the secret to improving your operations has little to do with process, delivery area, or staffing but instead has everything to do with a favored say...

Episode 16 is packed full!  We have an amazing conversation with 2021 Supervisor of the Year, Jeremy Hill.  Jeremy teaches us Pizza Math, re-humanizing the customer experience, BHAGs and managing the future.  Hey Levi!, we answer your question and it was a good one! Are you using too much Alfredo or going through a ton of “C” batteries? We have solutions in TAKEN!  Get pen and paper ready, you’ll...

 Drew and Sam reconnect with Stan Gage.  We chat about the fellowship of the miserable and why you don't want to be a part of that group. There’s a slice of the podcast where we talk about, well, slices, of pizza!  We chat about the importance of making sure the core of what you do has full fledged expectations so you can deliver the very best experiences for your customers.  Episode 15 is one you...

Drew and Sam tackle the challenges for change management. We talk about cutting edge, learning hub and the challenges of any change. Shane Casey tells us about cutting edge and whether or not it works in high volume. We discuss The NEW One Minute Manager

In episode 13, or is it 12.2??  Hmmm..  The guys talk training around pizza! There’s a chance that there’s a discount code for the upcoming mini-con.  We finish up our conversation with former CEO Patrick Doyle.  He talks a lot about technology and how it will shape the future even more. We jump into a great book where our current rating system just isn’t enough for Drew so he breaks the rules, AG...

The guys talk more about retention. Patrick Doyle tells us about the toughest transition in Domino's and we talk about the book,  Built to Last .

Episode 11 comes to you taped in front of an audience!  We talk to two time Gold Franny winners Emily and Dan Elwell.  We share a particular set of skills from an audience member and dive into the book Good to Great .  

In this episode, the boys really clean up. We solve your marital issues and Dave comes in to knock down a few silos! Book Discussed: The 80 / 80 Marriage: A New Model for a Happier, Stronger Relationship

Drew and Sam won't use the Force on you but they will talk Staffing and how your approach means as much as your systems. Chairman of the Board Dave Brandon joins us and we discuss the book "Helping". 

Part 2 of the Don Meij interview is here and it is amazing. Don answers questions about innovation and how in the world they get delivery times so low! Drew and Sam talk about staffing and share some things they’ve “taken” from the road.  We ask you, the listeners for help!  Send us questions about staffing, send us what you’re doing that’s working.  Let’s all put our heads together and crush this...

Description: Master Franchisee and Chairman’s Circle award winner Don Meij joins for part 1 of his 2 part interview.  Drew and Sam talk training and the importance of the 5 steps of On-The-Job training. This is a must listen for everyone in the Domino’s family! Episode #7 ready for you!

Drew and Sam celebrate Women’s History month by interviewing franchisee Cassie Gerety.  Buckle up, her passion for the business is out of this world!  The boys talk training and continue episode 5’s discussion on setting Full Fledged Expectations and go to the next logical step and chat about accountability and how that happens. We observe our standing tradition of reviewing a book and finally. We...

Drew and Sam SQUAWK about expectations and how we could probably get better performance simply by setting better expectations.  They fly in for a book review and let you know how to get your flock performing better.  The guys have TAKEN some great practices from their best clients and share those with you.  The interview takes a break in this episode, but it will return in episode 6 with a pretty...

Episode 4 is here! Drew and Sam take inventory for you.  Franchisee Anthony Satterwhite joins the discussion and shares his vision for making Cleveland one of the best DMA’s in the country… spoiler Alert, it’s all about people!  We review another book to help you decide if it’s worth a read and help you to continue to spend important time developing yourself!

Super Bowl LV is in the books and so is Episode  3.LV ! Drew and Sam drop a special episode to talk about the game and OUR Game Day! This episode is short, sweet and to the point!  Enjoy!

In episode 3 Drew and Sam talk certification.  The guys review a New York Times best selling book and get the opportunity to spend time with a pretty darn good General Manager! Download today, follow the podcast to be the first to hear new episodes!

"Stop hemming and hawing and embrace the change to succeed":   Drew and Sam talk about the impact a great leader can have on your store.  The guys review a book about beginning your journey to improvement. Franchisee Eric Arntson knows a thing or two about the road to improvement and shares a few minutes with us! Drew and Sam also answer some of your questions from the previous episode.    

“If you always do what you’ve always done”, Drew and Sam talk about their upcoming Staffing eLearning module, review a book that brings the energy, and interview a franchisee who has his team on the right bus, and lastly, share a few activities for those leading classes.